Keywords Studios

Senior IT Support Analyst

Keywords Studios

full-time

Posted on:

Location Type: Hybrid

Location: Nottingham • United Kingdom

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Job Level

Senior

Tech Stack

AnsibleAWSAzureCloudDNSFirewallsJamfMacOSPythonSwitchingTCP/IPTerraformUnityUnreal Engine

About the role

  • Provide 2nd and 3rd line support for complex user, system, and platform issues
  • Troubleshoot advanced Windows and macOS problems at OS and application level
  • Act as an escalation point for incidents affecting studio productivity
  • Balance reactive support with proactive system improvement
  • Support and administer cloud infrastructure
  • Maintain SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
  • Support VPN, secure remote access, and hybrid connectivity
  • Contribute to automation efforts across systems, infrastructure, and operations
  • Own endpoint management via Intune, JAMF, or similar MDM platforms
  • Support backup, recovery, and business continuity solutions
  • Participate in cross-environment infrastructure planning and integration
  • Automate routine administration using PowerShell, Bash, or Python
  • Support and troubleshoot LAN, WAN, and cloud networking
  • Configure and maintain VLANs, routing, switching, and Wi-Fi
  • Act as a technical escalation point and mentor to junior team members
  • Identify opportunities to improve reliability, automation, and user experience
  • Lead or actively contribute to technical initiatives across systems, platforms, and service operations
  • Ensure technical knowledge is documented and accessible to support effective operations
  • Act as a technical escalation point and mentor to junior team members

Requirements

  • 6+ years experience across IT support, systems, infrastructure, or networking roles
  • Strong hands-on experience with Windows and macOS
  • Experience with cloud platforms (Azure/Gsuite/AWS preferred)
  • Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls)
  • Experience with identity, access management, and endpoint security
  • Practical scripting and automation experience
  • Proven experience supporting production-critical environments
  • Experience in game development, VFX, or creative technology (nice to have)
  • Familiarity with Unreal Engine, Unity, Perforce, or build pipelines (nice to have)
  • Familiarity with infrastructure-as-code and automation frameworks (Terraform, Ansible, Azure, AWS) (nice to have)
  • ITIL, cloud, or networking certifications (nice to have)
  • Flexible and resilient in a high-volume, fast-moving work environment
  • Pragmatic, reliable, and solutions-focused
  • Technically curious and hands-on
  • Calm and methodical during incidents
  • Comfortable owning systems and seeing improvements through
  • Enjoys improving systems rather than just maintaining them
Benefits
  • 25 days annual leave + UK Bank Holidays
  • Private Medical and Dental cover
  • Group Income Protection
  • Group Life Assurance
  • Employee Assistance Program (EAP)
  • Enhanced Employer Pension Contributions
  • Cycle Scheme
  • Tech Scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WindowsmacOScloud platformsTCP/IPDNSDHCPVLANsVPNsPowerShellBash
Soft Skills
flexibleresilientpragmaticreliablesolutions-focusedtechnically curiouscalmmethodicalmentoringimproving systems
Certifications
ITILcloud certificationsnetworking certifications