Provide critical infrastructure support to internal and external banking applications
Provide middleware support for IBM WebSphere Application Server (WAS), IBM HTTP Server (IHS), IBM Business Automation Workflow (BAW), and other various middleware components
Contribute to the design, delivery, automation, and support of infrastructure services and solutions; partners cross-functionally to come up with solutions
Builds, maintains, and documents infrastructure components for work assigned; performs peer reviews
Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms
Embraces mentorship and training from senior engineers; shares own perspective on KeyBank processes and/or applicable trends and previous experiences
Tests continuous improvement ideas to reduce expenses and/or improve efficiency
Follows and recommends IT standards (e.g. info security, audit, compliance, etc.)
Assesses the technical viability of new and existing solutions and capabilities
Contributes to technical documentation, specifications, and project artifacts to deliver: mature monitoring, improved resiliency, and high availability
Manage infrastructure performance, predict, and proactively report bottlenecks
Partner with IT areas to implement performance targets for business applications
Contribute to continuous innovation initiatives to enhance client service, efficiency and reliability
Support process improvement assignments and offer guidance on best practices and policies
Work with third party vendors regarding problem resolution
Provide 24/7 "on-call" technical support on a rotating basis

Requirements

Bachelor's Degree (preferred) OR equivalent experience (required)
3+ years of relevant experience (required)
Experience with large, distributed datacenter environments
Experience designing highly available / fault tolerant solutions
Strong understanding of web and application server technologies and concepts
Experience with various scripting languages (i.e. PERL, Shell, Python, Jython, Ruby, etc.) and automation (i.e. Ansible, Terraform, etc.)
Demonstrate expert technical knowledge by designing and engineering technical solutions
Experience in supporting Middleware environments such as IBM WebSphere Application Server (WAS), IBM HTTP Server (IHS), and IBM Business Automation Workflow (BAW)
Experience with product upgrades, including advanced configuration, dashboarding, alerting, and analytics and facilitation
Experience with synthetic monitoring tools and user-monitoring components including performance / load testing
Proficient in Linux OS
Understanding of web server technologies, networks, protocols, client/server, logs
Understanding of firewalls, load-balancers, and network designs
Understanding of network and operating system security concepts
Understanding of network administration and problem determination skills
Working knowledge of JavaScript, Shell, Containers (e.g. Kubernetes), Ansible, and/or automation scripting
Understanding of application integration tools such as DNS, SMTP, SharePoint, Active Directory, Identity Management, LDAP, SQL, and others
Experience in change, incident, problem, knowledge and request systems (e.g. ServiceNow, Jira, Confluence, etc.)
Understanding of PKI certificates and certificate administration
Understanding of database concepts (Oracle, Microsoft SQL, DB2)

Benefits

eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
flexible options in circumstances where roles can be performed effectively in a mobile environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IBM WebSphere Application ServerIBM HTTP ServerIBM Business Automation Workflowscripting languagesAnsibleTerraformLinux OSJavaScriptKubernetesdatabase concepts

Soft Skills

mentorshipproblem resolutionprocess improvementcollaborationcommunicationtechnical documentationpeer reviewscontinuous improvementclient serviceefficiency

Certifications

Bachelor's Degree