Client Service Associate
Kestra Financial
Client Service Associate
Kestra Financial
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
JuniorMid-Level
About the role
- Report to the Financial Advisor and support Advisors’ time management
- Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
- Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
- Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance
- Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
- Assist in preparation of consolidated performance reporting on a monthly/quarterly basis
- Maintain CRM database; define and ensure adherence to appropriate client service models
- Manage multiple and competing priorities daily in pursuit of business objectives
- Other responsibilities as assigned by the Senior Client Service Associate
Requirements
- Excellent customer service and problem-solving skills
- Advanced computer skills (Outlook, Word, and Excel) are essential
- Excellent communication skills, both verbally and in writing
- Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
- Ability to build relationships with clients and internal partners
- Bachelor’s degree in a business-related field preferred
- 5+ years of experience in the financial services industry
- Understanding of broker/dealer operations and financial services products, and basic financial planning concepts
- Previous experience in small business culture preferred
