Receptionist / Administrative Assistant
METEOR
VoIP
Client Service Associate
Kestra Financial
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
JuniorMid-Level
About the role
- Assist in client meeting preparation and follow-up including assembling paperwork, report generation, appointment scheduling and post-meeting documentation
- Manage client processing, service, and problem resolution timely and accurately while ensuring documentation and record keeping meets compliance standards
- Partner with Broker Dealer for new account establishment, account maintenance, and compliance
- Process, submit, and service all account paperwork/requests; follow through to completion using paperless procedures (including eSignature) where available
- Ensure adherence to appropriate client service models and firm procedures
- Manage multiple and competing priorities daily to support business objectives
- Serve as first point of contact for clients calling in; provide education, information, and excellent customer service
- Report to Financial Advisors; support back-office functioning and leverage advisors' time
- Perform other responsibilities as assigned by senior staff
Requirements
- Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
- Excellent communication skills, both verbally and in writing
- Strong time management and organizational skills; able to work independently and manage multiple tasks
- Ability to build relationships with clients and internal partners and influence others without direct control
- Bachelor's degree in a business-related field preferred
- 2+ years of experience in the financial services industry (knowledge of broker/dealer operations and products: equities, bonds, options, mutual funds, annuities, insurance, managed accounts)
- Previous experience in independent financial services culture preferred
- Series 7 and 65/66 preferred or ability to obtain
- Cheerful desire to go above and beyond to meet client needs
