KBS - Kellermeyer Bergensons Services, LLC

Robotics

• Provide business analysis for robot-enabled operations
• Utilize Tableau and robot management systems to analyze performance data
• Document and create process diagrams for robot workflows
• Develop training documentation for robot processes
• Identify and recommend improvements to automation processes
• Review and track data across robot platforms and internal systems
• Monitor robot fleets for anomalies, downtime, and performance
• Prepare variance analyses and ROI evaluations

Robotics Analyst

Sales Development Rep

• Oversees implementation and administration of the organization's sales development program
• Generates, pursues, and closes sales with prospective customers
• Manages a team of inside Sales Development Representatives
• Assesses potential new markets and develops strategies for targeting customers.
• Establishes lead generation and prospect contact standards.
• Acquires new business through channel partners and maintains relationships.
• Collaborates with product specialists, engineers, and marketing associates.
• Researches opportunities to drive sales and manages prospect pipelines.
• Builds and maintains internal and external relationships to increase revenue.
• Trains users in Salesforce and explains designs and changes to users
• Develops sales channel partner relationships and facilitates daily transactional activities.

Sales Development Manager

Manager

• Ensures compliance with OSHA health and safety rules and regulations
• Establishes and maintains safe workplace policies
• Conducts safety meetings, audits, and inspections to ensure compliance
• Evaluates performance, identifies corrective action, and implements follow up assessments
• Plans, implements and conducts preventative care, safety, and compliance training programs
• Maintains comprehensive environmental safety & health programs as required by state laws
• Provides guidance on health and safety processes ensuring adherence to industry, local state, and federal guidelines
• Collaborates with site level management to develop an Emergency Action Plan
• Coordinates investigations and Root Cause Analysis for Near Miss and accident events
• Tracks safety inspection activities, reports, and correspondence

Regional Safety Manager – Central Region

Account Manager

• Serve as the primary point of contact for assigned clients, maintaining strong, positive relationships.
• Manage key accounts, focusing on account growth, retention, and satisfaction.
• Identify and pursue upselling and cross-selling opportunities to maximize sales potential.
• Assist in the development and execution of sales and account growth strategies.
• Work with Sales and onboarding team to ensure a smooth transition from sales to account management.
• Address client inquiries and service needs promptly and professionally.
• Escalate complex service issues to senior staff as necessary.
• Ensure client information is accurately maintained in CRM systems.
• Monitor account performance against goals and report regularly to management.
• Monitor and analyze client KPIs, working with Operations to develop and manage Corrective Action Plans.
• Regularly visit client site locations to review scope of work execution and build client relationships.

• Manages severe loss claims within company standards and best practices
• Processes workers compensation claims, conducting investigations and coordinating with carrier and internal legal team as appropriate
• Reviews compensable issues and determines dispositions including continuance or denial of cases within scope of authority
• Tracks and monitors claims occurrences
• Identifies opportunities to address safety issues and provides recommendations based on supporting analysis of claims activity

Workers Compensation Claims Manager

• Manages severe loss claims within company standards and best practices
• Processes workers compensation claims, conducting investigations and coordinating with carrier and internal legal team as appropriate
• Tracks and monitors claims occurrences
• Identifies opportunities to address safety issues and provides recommendations based on supporting analysis of claims activity
• Works to oversee claims across multiple verticals within the business
• Conduct and oversee workers compensation claims management for the East or West division of the company
• Conduct and document employer Level Investigation and determine compensability and safety assessment
• Prepare letters, forms and authorization of treatment
• Approve reserve recommendations, settlements up to $100k; consult with Director for settlement concurrence in excess of authority

Workers Compensation Manager

Client Services Representative

• Oversees a portion of a client account or various client accounts.
• Follows all functional policies, and ensures compliance to all standard operating procedures
• Meets expectations, all work/tasks, and ensures that progress toward goals/objectives is made
• Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow
• Manages customer issues as they arise during day-to-day operations
• Support and balance vendor sourcing to unify and increase profitability
• Works in various customer portals, 3rd party systems, and KBS proprietary technology
• Helps identify procedural issues and trends and sharing examples of best practices with leadership
• Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing a specific, current risk of substantial harm to health and safety of self and others
• Performs other related duties as required and assigned

Exterior Account Coordinator – Vendor Management, Client Support

• Manages and leads a group of Strategic Account Managers (SAMs) in customer engagement and retention for the assigned group of healthcare customer accounts.
• Designs, with senior management, the SAM strategic account plan(s) to align strategy and tactics for current accounts.
• Drives the group’s financial performance to achieve account growth.
• Ensures effective customer engagement and ongoing collaboration with internal departments and functions to deliver consistent customer support and overall customer satisfaction.
• Hires, trains, and develops staff to achieve their individual performance goals.
• Lead the SAM group in the attainment of assigned sales quotas and expectations for profitability.
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