KBS - Kellermeyer Bergensons Services, LLC

Analyst

• Manages, maintains, and supports Workday configuration and data management activities.
• Responsible for configuration in Workday, troubleshooting and issue investigation.
• Will perform testing for configuration changes and executing content changes.
• Gather data from company absence plans - both union and non-union.
• Manage project using Absence module in Workday.
• May use other modules as needed – HCM, Comp, Performance, Benefits, Payroll, Reporting and Security LMS is preferred.
• Performs configuration analysis and design.
• Works closely with HRIS Director to implement designed solutions.
• Tests configuration solutions.
• Provides content configuration such as help text, notifications, etc.
• Updates fields in Workday.
• Understands impact of field updates across the system.
• Plans setup and executes mass data updates through EIB process.
• Troubleshoots issues in Workday and resolves.
• Creates and maintains security policy set forth by IT security and/or Application Manager.
• Implements Workday security in accordance with policy.

Workday Configuration Analyst, Absence Module

Bilingual

• Deliver and support training programs in alignment with established curricula, learning objectives, and program design.
• Facilitate engaging instructor-led training sessions (in-person and virtual), assessments, and related learning activities.
• Establish proactive and ongoing communication with the Regional Training Manager, Director of L&D and VP of Human Resources regarding training initiatives, opportunities, gaps, and successes.
• Partner closely with Operations and the broader training team to design and deploy tailored learning solutions that enhance capability and performance.
• Build, review and refine training materials; provide feedback to curriculum owners on objectives, content accuracy, and learner experience.
• Evaluate training effectiveness and training technologies to ensure programs are current, impactful, and aligned with evolving business needs.
• Organize and project‑manage large-scale training initiatives and rollout events.
• Drive completion and compliance of required training and certification programs; partner with leadership to support ongoing program adoption and effectiveness.
• Develop and deliver train‑the‑trainer programs to build internal facilitator capability.

Regional Safety and Field Trainer – Bilingual English/Spanish

Director

• Manages and leads group of Strategic Account Managers in customer engagement and retention for assigned group of customer accounts
• Works with team members to ensure strategic plans and other processes are followed for their assigned accounts
• Drives the attainment of the group’s financial performances
• Manages and supports SAMs with customer escalations and new opportunities
• Ensures proper engagement with customers and ongoing partnering with internal departments and functions to provide ongoing customer support and overall customer satisfaction
• Drive the Quarterly Business Review (QBR) process with team
• Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress
• Coordinate senior management involvement with customer as appropriate
• Support the operations team as well as the customer support team in finding new vendors in areas or markets that struggle with vendor coverage

Director – Strategic Accounts

Customer Support

• Assist customer service call team members daily in responding to customer and vendor inquiries.
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
• Maintain detailed records of written and verbal communication.
• Provide detailed and accurate information for quarterly business reviews, executives, and customers.
• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

Customer Experience Lead

Account Manager

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
• Meet budgeted gross profit margin dollars and percentages for assigned accounts
• Achieve strategic customer objectives defined by company management
• Establish proactive, ongoing contact management program with each echelon of the customer organization, including store, district, and regional and headquarter levels of the customer organization
• Monitor and assist with client billing and collection issues
• Conduct Quarterly Business Review (QBR) process with each assigned customer
• Direct the traffic of information between customer and company operations and other functional departments involved in rollout and account maintenance activities

Strategic Account Manager

Learning and Development

• Deliver California-compliant sexual violence and harassment prevention training in accordance with Labor Code § 1429.5
• Facilitate live, interactive sessions for employees and supervisors
• Ensure training materials and delivery is accessible, engaging, culturally responsive, and language-appropriate
• Communicate prevention strategies, reporting procedures, and anti-retaliation protections
• Provide information on company policies and internal reporting channels as needed during training sessions
• Evaluate training effectiveness through participant feedback, assessments, and follow-up
• Maintain accurate training records, attendance documentation, and compliance reports
• Independently manage time, travel, preparation, materials, and delivery
• Submit timely and accurate invoices with supporting documentation

Sexual Harassment Training Consultant, CA

Regional Trainer, Bilingual English/Spanish

• Research, design, and develop instructional materials and curricula using adult learning principles and instructional design best practices.
• Create and maintain learning solutions across multiple modalities, including instructor-led training, virtual learning, eLearning, and self-paced content.
• Develop training materials such as job aids, assessments, infographics, presentations, and multimedia assets.
• Partner with business leaders, subject matter experts, and cross-functional teams to gather requirements and ensure content accuracy and effectiveness.
• Utilize Workday Learning to deploy, manage, and evaluate learning content and programs.
• Translate business needs into clear learning objectives and measurable outcomes.
• Evaluate training effectiveness and recommend improvements based on learner feedback and performance data.
• Support continuous improvement of learning standards, templates, and processes.
• Ensure learning content supports compliance, safety, leadership, and operational initiatives as needed.

HR/Learning Instructional Designer, Bilingual English/Spanish

Human Resources

• Support internal communications for the KBS People Team
• Collaborate with HR/internal stakeholders to support their communication needs
• Maintain editorial/project and events calendar for all People Team communications
• Draft, edit, socialize and distribute announcements, newsletters, memos, meeting invites
• Create intranet news articles and work with key stakeholders to ensure all content is up to date and approved
• Monitor and measure performance of communication channels; develop and support channel improvements using analytics tools, reports and feedback
• Support company meetings/events and act as point person for meeting execution
• Manage and maintain distribution lists; understand audiences and provide recommendations for targeted communications by personas
• Craft and develop social media content that supports people-centric and overall company goals/initiatives
• Use Canva to create visually appealing and effective graphics for various communication channels

Senior Specialist – HR Communications

Product Manager

• Define product vision, and maintain product roadmap
• Foster strong relationships with internal stakeholders, and facilitate regular communication to understand user needs to ensure features and products are aligned with business objectives
• Understand complex business processes in order to gather feature requirements from users of many different backgrounds.
• Conduct market research and competitive analysis to identify opportunities for new products or enhancements
• Turn product features into story backlogs, breaking feature requirements down into user-centric work items
• Collaborate with stakeholders to prioritize product initiatives based on business value and feasibility
• Plan, prioritize and manage delivery of backlogs ensuring that team has an adequate number of prepared tasks to work on every Sprint; review process and work items with development team
• Manage ongoing priority and backlog in a quickly evolving environment
• Ensure quality level of delivery by actively participating in release process
• Coordinate User Acceptance Testing (UAT)
• Coordinate releases with development team and relevant stakeholders, including marketing and customer communication
• Report on progress to stakeholders and IT management
• Communicate changes to users and educate training team and helpdesk
• Oversee product health; define and track key performance metrics to measure product success and identify areas for improvement
• Serve as an escalation point for issues and concerns about the product
• Serve as liaison between the business and development team for integrations and M&As

IT Product Manager

Compliance

• Reviews customer contracts to extract terms and conditions that need to be sent to subcontractors such as scope of work, Service Level Agreements (SLAs), criminal background and drug testing requirements
• Develops contract templates such as Amendments, Addenda and compliance attestation letters using word processing software with applicable terms and conditions and sends finalized and approved templates with terms and conditions to subcontractors via electronic signature software
• Monitors and measures the lifecycle status of contract documents sent to subcontractors such as number of documents sent and signed or not signed.
• Conducts outreach to subcontractors to ensure they sign contract documents by any applicable deadline and makes recommendations to terminate if applicable for failure to agree or sign a required contract document.
• Prepares spreadsheets with customer specific criminal background and drug testing requirements to ensure customer records are updated accordingly in the company’s ERP
• Sends completed spreadsheets with customer specific criminal background and drug testing requirements to cross-functional team responsible for updating customer records in the company’s ERP
• Frequently monitors new customer records in the ERP to ensure their contracts are proactively reviewed for terms and conditions that need to be passed down to subcontractors
• Develops or revises process or guidance documentation such as flowcharts, checklists and other miscellaneous documents
• Provides overviews and general guidance to cross-functional staff and third-party subcontractors to ensure contract terms and conditions are understood to ensure compliance
• Regularly meets with leadership team to share and review performance measurements, provide constructive feedback, brainstorm and share ideas
• Develops ad-hoc and management reports as needed to Director of Subcontractor Compliance
• Prioritizes workload and works independently and communicates clearly and professionally
• Assesses current processes on a frequent basis to identify process improvement opportunities
• Takes initiative to set up meetings with staff to gather information, resolve issues, mitigate risk or discuss ways to solve problems and improve processes
• Performs other related duties as required and assigned to support the Subcontractor Compliance Department

Contract Compliance Analyst

• Responsible for driving the success of our company’s software products
• Delivering value to internal and external users through software development.
• Gather business requirements, manage user expectations, and provide vision to development team.
• Focus development team to ensure execution of roadmap and delivery of new features.
• Define product vision, and maintain product roadmap.
• Foster strong relationships with internal stakeholders.
• Conduct market research and competitive analysis.
• Collaborate with stakeholders to prioritize product initiatives.
• Plan, prioritize and manage delivery of backlogs.
• Ensure quality level of delivery by actively participating in release process.
• Report on progress to stakeholders and IT management.

Program Manager

• Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success.
• Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites.
• Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements.
• Lead targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency.
• Manage and develop a team aligned by region, fostering collaboration, accountability, and high performance in support of robotic cleaning programs.
• Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement.
• Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.

Robotic Program Director

Robotics

• Lead multi-year robotics operational planning and ROI analysis
• Define and maintain KBS’s robotics strategy
• Partner with Commercial Team to assess market opportunities
• Represent KBS’s robotics program to key clients and partners
• Collaborate with senior leaders across Operations, Finance, and Sales
• Oversee nationwide deployment and day-to-day operational management of KBS’s robotics fleet
• Maintain strong OEM and robotics industry relationships
• Develop scalable robotics deployment playbooks, training guides, and operational plans
• Ensure fleet health, performance monitoring, and data-driven reporting
• Set the standard for performance, efficiency, and service delivery within the robotics organization
• Monitor and enforce compliance with all company policies and industry regulations
• Build and lead a growing robotics operations team
• Recruit, mentor, and retain top talent in robotics operations
• Partner with HR to align hiring and development targets
• Provide high-level guidance and mentorship to the robotics team
• Partner with Operations and Sales to design change management frameworks
• Partner with Operations leadership to execute training and adoption programs at scale
• Develop customer service and account management plans

Vice President – Robotics Operations

• Owns Deployment Strategy & Planning: Develop and execute the strategic roadmap for robotic cleaning solution deployment, ensuring alignment with company objectives and customer needs.
• Site Readiness and Coordination: Oversee and coordinate site readiness activities, ensuring all locations are prepared for successful robotic deployments.
• Training and Enablement of the End User: Lead the design and delivery of comprehensive training programs for end users, ensuring effective adoption and operation of robotic systems.
• Performance Monitoring Post Deployment: Establish and monitor key performance indicators (KPIs) and conduct post-deployment performance reviews to ensure training success and operational excellence.
• Manage a Team of Regional Deployment Leads: Lead, mentor, and develop a team of regional deployment leads and Implementation Managers, fostering a culture of innovation, accountability, and continuous improvement.
• Works with Operations: Collaborate with Operations to set up timing, deployment schedules, and training plans for all robotic initiatives.
• Works with Procurement: Partner with Procurement to ensure timely placement of orders for robotic equipment and related resources.
• Oversee large-scale robot deployments, including pilot programs, process optimization, and performance benchmarking.
• Serve as the senior Robotics Subject Matter Expert (SME), providing guidance on deployment, troubleshooting, and operational best practices.
• Build and maintain strong relationships with vendors, technology partners, and internal stakeholders to support solution scalability and technical advancement.
• Lead cross-functional initiatives to address technical issues, coverage gaps, and business opportunities, ensuring continuous support and oversight of robotic operations.
• Represent the Robotics department in executive meetings, customer presentations, and industry forums, communicating deployment progress, performance insights, and strategic recommendations.
• Ensure compliance with safety, regulatory, and company policies across all robotic operations.

Workday Configuration Analyst, Absence Module

Regional Safety and Field Trainer – Bilingual English/Spanish

Director – Strategic Accounts

Customer Experience Lead

Strategic Account Manager

Sexual Harassment Training Consultant, CA

Regional Trainer, Bilingual English/Spanish

HR/Learning Instructional Designer, Bilingual English/Spanish

Senior Specialist – HR Communications

IT Product Manager

Contract Compliance Analyst

IT Product Manager

Robotic Program Director

Vice President – Robotics Operations

Robotic Implementation Director