KBS - Kellermeyer Bergensons Services, LLC

Sales

• Identify opportunities in target markets through in-depth research and gain knowledge of those markets
• Form a strategic plan to target key opportunities
• Build a robust sales pipeline fed by informed pre-engagement, networking and industry knowledge to maintain a sales funnel in order to maintain a consistent pipeline
• Deliver profitable projects and support the Senior Vice President National Sales to deliver growth in accordance with the business plan and wider business goals
• Coordinate sales presentations with sale support team; provide accurate and well-informed information to ensure the most value-added collateral is provided and that each customer touch point is aligned with the customers’ needs
• Maintain related information in required databases/software (e.g. Salesforce etc.) to provide the broader team and management with real-time insight into sales progress and opportunities
• Attend and fully engage in all sales calls and related activity to stay fully a part of and engaged in business challenges and opportunities

VP National Sales

Recruitment

• Develop and execute a comprehensive talent acquisition strategy aligned with business growth goals.
• Lead, mentor, and develop a high-performing Talent Acquisition team focused on operational excellence, scalability, and candidate experience.
• Partner with HR and business leaders to forecast hiring needs and deliver hiring plans that support organizational objectives.
• Build scalable recruiting programs, processes, and infrastructure to support continued growth and operational excellence.
• Oversee and optimize recruiting operations for large-scale, distributed, and hourly workforce hiring.
• Partner with field operations leadership to align talent acquisition efforts with location-level workforce needs and seasonal demand.
• Monitor performance metrics such as time-to-fill, offer acceptance, and candidate satisfaction across field hiring.
• Lead recruitment efforts for corporate functions including HR, Finance, IT, Commercial, and Operations leadership roles.
• Develop sourcing and talent pipelining strategies for hard-to-fill and specialized positions.
• Ensure a best-in-class experience for professional and leadership candidates that reflects the company’s brand and culture.
• Drive adoption and optimization of Paradox and other recruiting technologies to streamline workflows and improve candidate communication.
• Use analytics and dashboards to measure recruiter performance, hiring efficiency, and candidate engagement outcomes.
• Continuously identify and implement process improvements to increase speed and scalability while maintaining quality of hire.

Director of Talent Acquisition, Bilingual English/Spanish

Infrastructure Engineer

• Designs, builds, and operates enterprise-level infrastructure.
• Builds and supports automation workflows.
• Integrates and supports enterprise systems and applications across business units.
• Enhances and supports infrastructure and security architectures in alignment with organizational standards.
• Defines technical specifications and designs solutions in accordance with ITIL and change-management best practices.
• Creates and maintains operational procedures and best practices.
• Oversees backup and recovery processes.
• Monitors infrastructure health and performance.
• Responds to and resolves technical incidents.
• Performs maintenance activities.
• Researches emerging technologies and recommends improvements.
• Ensures compliance with internal policies and security frameworks.
• Provides hands-on technical leadership and mentorship.

IT Infrastructure Architect

Operations

• Ensure service delivery in a manner that meets or exceeds client expectations
• Directly responsible for the operational delivery objectives set forth by the client scopes of work and service level agreements
• Lead a team of Account Coordinators and drive the customer service experience by measuring and analyzing performance metrics

Operations Supervisor – Snow & Landscaping

Security Analyst

• Actively hunt for indicators of compromise (IOCs), suspicious activities, and adversarial behavior across environments using CrowdStrike Falcon and other EDR/XDR platforms.
• Develop and execute KQL queries and build dashboards to analyze telemetry from Microsoft Defender, CrowdStrike, and related tools.
• Automate detection, log analysis, and incident response workflows using Python, PowerShell, and SOAR integrations.
• Monitor environments, endpoints, networks, and cloud services for potential breaches, escalating or remediating as appropriate.
• Work cross-functionally to investigate incidents, perform root-cause analysis, and implement corrective actions.
• Collaborate to identify vulnerabilities; validate remediation and patch/configuration compliance to ensure issues are fully resolved.
• Participate in red/blue team exercises, simulations, and post-incident reviews to identify and reduce areas of vulnerability/exposure and improve readiness.
• Create and improve security baselines, detection rules, and playbooks to enhance threat visibility and reduce response time.
• Prepare reports and documentation on incidents, improvements, and overall security posture.
• Ensure alignment with internal policies, industry standards, and relevant security frameworks.
• Continuously research and stay informed on emerging attack vectors, vulnerabilities, and adversary techniques to anticipate and mitigate evolving cyber threats.
• Maintain a proactive, inquisitive, and analytical mindset, actively hunting for anomalies and threats that standard controls may overlook.

Cyber Security Analyst

Program Manager

• Develops, implements and directs talent programs, policies and procedures to improve employee retention, engagement and participation.
• Manages performance appraisal process and salary review.
• Confers with senior leaders and supervisors to guide and assist them in talent matters.
• Creates talent tools, resources, training and materials, such as onboarding content and performance management communications.
• Informs supervisors of training and career development opportunities, succession planning and internal transfers that are available for their teams.
• Defines operational metrics for employee engagement, workforce management, workforce planning, and performance management.
• Ensures the creation and completion of employee development programs for key talent.
• Monitors external trends which could impact talent.
• Develops and validates tools meant to measure employee productivity, performance, or engagement.
• Oversees the development of innovative solutions to performance issues or competency gaps and monitors program progress to completion.

Talent Management Program Manager

Account Manager

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel at the account
• Understands the scope of work for financial services organization, translates that scope into priorities for the operational teams, monitors those KPIs and drives action plans as required
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales and Operations team
• Meet budgeted gross profit margin dollars and percentages for assigned accounts in partnership with the Operations team
• Achieve strategic customer objectives defined by company management
• Complete strategic customer account plan and maintain on a quarterly basis
• Establish proactive, ongoing contact management program with each echelon of the customer organization, including site, regional and headquarter levels of the customer organization
• Work with and through the company SAM program leadership, field operations, customer service, finance, accounting, and sales teams to deliver service and growth
• Monitor and assist with client billing and collection issues
• Submit the QBR agenda, content and report prior to the meeting to SAM program leadership
• Direct the traffic of information between customer and company operations and other functional departments involved in rollout and account maintenance activities
• Review client-directed processes and procedures or changes to the program and identify financial considerations
• Update customer notes and other information in related CRM/ERM and other databases as needed (e.g. Salesforce); monitor information in systems for proper response and action
• Review and analyze the weekly Executive reports generated by the Customer Support team address and, or, support, any major concerns or issues in the trends
• Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress
• Be the accountable point person with all rollouts of new business within the account
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel

Strategic Account Manager – Financial Services

• Design and launch new HR Service Center programs and frameworks from concept to implementation, ensuring alignment with strategic goals and long-term scalability.
• Build and optimize infrastructure for service delivery, including workflows, standard work documentation, and performance tracking systems to ensure consistency and efficiency across all service lines.
• Develop and analyze service delivery metrics to identify trends, drive improvements, and provide actionable insights to HR and business leaders through regular performance reviews.
• Collaborate with People Analytics to ensure HR Service Center data is accurately captured, structured, and reported, enabling data-driven decision-making and compliance tracking.
• Ensure consistent service delivery and policy alignment by partnering with HR Managers, ER Investigators, and Legal/Compliance teams.
• Facilitate training and development programs for HR Service Center staff, supporting onboarding, policy updates, and skill-building initiatives.
• Serve as a strategic liaison across HR functions, ensuring seamless integration and collaboration with Talent Acquisition, Total Rewards, and People Business Partners.
• Drive innovation by identifying gaps in current processes and developing new solutions to enhance employee experience and operational efficiency.
• Lead cross-functional initiatives, support change management, and foster a culture of accountability and excellence.

HR Program Manager

Human Resources

• Provides guidance to managers and employees on sensitive HR matters including performance, conduct, and workplace conduct concerns, ensuring consistent application of policies and procedures.
• Coach and advise front-line and regional leaders on complex HR issues, policy application and performance management strategies.
• Influence stakeholders to drive balanced outcomes that support both business needs and employee experience.
• Serve as an escalation point to HR Service Center agents to advise on complex case handling, policy interpretation, and resolution strategies.
• Partner with People Business Partners to identify trends and recommend improvements that enhance the employee experience are in alignment with business strategies.
• Contribute to continuous improvement of HR Service Delivery through feedback, insights and process optimization.

Human Resources Manager

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
• Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).
• Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention.
• Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard.
• Grows current business through cross-selling and up-selling other services.
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
• Monitor and assist with client billing and collection issues
• Conduct Quarterly Business Review (QBR) process with each assigned customer

Strategic Account Manager – Retail

Customer Support

• Assist customer service call team members daily in responding to customer and vendor inquiries.
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
• Maintain detailed records of written and verbal communication.
• Provide detailed and accurate information for quarterly business reviews, executives, and customers.
• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

Customer Experience Lead

• Act as senior point of contact with healthcare customers and establishes productive, professional relationships with key personnel in assigned customer accounts.
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team.
• Work with and through the company SAM program leadership, field operations, customer service, finance, accounting, and sales teams to deliver service and growth.
• Conduct Quarterly Business Review (QBR) process with each assigned customer.
• Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities, and progress.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• Strategic guidance in planning and executing environmental services operations to ensure a consistently high cleanliness and infection control standard.
• Implement and monitors appropriate quality control program to ensure adherence to cleaning standards.
• Develop and implement protocols and procedures for environmental services in accordance with OSHA regulations and industry best practices.

Strategic Account Manager – Healthcare

Accountant

• Perform all tasks part of the accounting cycle including all areas of the balance sheet and income statement, journal entries, balance sheet account reconciliations, and account analyses
• Execute special projects with minimal supervision and drive results to timely completion
• Perform all technical aspects of accounting addressing and recommending solutions to streamline existing processes, create and update standard operating procedures, and create new processes as needed
• Complete external data requests including senior management, parent company and external auditors
• Execute internal controls within the accounting cycle
• Support efforts to implement and improve ERP transactions
• Support the team in automating reports and other tasks within the accounting function
• Implement and support best practices
• Collaboratively coaches and mentors other accounting team members
• Participate in testing and implementation of new ERP systems
• Ability to cross-train within the team on specified tasks and processes