KBS - Kellermeyer Bergensons Services, LLC

Analyst

• Manages, maintains, and supports Workday configuration and data management activities.
• Responsible for configuration in Workday, troubleshooting and issue investigation.
• Will perform testing for configuration changes and executing content changes.
• Gather data from company absence plans - both union and non-union.
• Manage project using Absence module in Workday.
• May use other modules as needed – HCM, Comp, Performance, Benefits, Payroll, Reporting and Security LMS is preferred.
• Performs configuration analysis and design.
• Works closely with HRIS Director to implement designed solutions.
• Tests configuration solutions.
• Provides content configuration such as help text, notifications, etc.
• Updates fields in Workday.
• Understands impact of field updates across the system.
• Plans setup and executes mass data updates through EIB process.
• Troubleshoots issues in Workday and resolves.
• Creates and maintains security policy set forth by IT security and/or Application Manager.
• Implements Workday security in accordance with policy.

Workday Configuration Analyst, Absence Module

Bilingual

• Deliver and support training programs in alignment with established curricula, learning objectives, and program design.
• Facilitate engaging instructor-led training sessions (in-person and virtual), assessments, and related learning activities.
• Establish proactive and ongoing communication with the Regional Training Manager, Director of L&D and VP of Human Resources regarding training initiatives, opportunities, gaps, and successes.
• Partner closely with Operations and the broader training team to design and deploy tailored learning solutions that enhance capability and performance.
• Build, review and refine training materials; provide feedback to curriculum owners on objectives, content accuracy, and learner experience.
• Evaluate training effectiveness and training technologies to ensure programs are current, impactful, and aligned with evolving business needs.
• Organize and project‑manage large-scale training initiatives and rollout events.
• Drive completion and compliance of required training and certification programs; partner with leadership to support ongoing program adoption and effectiveness.
• Develop and deliver train‑the‑trainer programs to build internal facilitator capability.

Regional Safety and Field Trainer – Bilingual English/Spanish

Director

• Manages and leads group of Strategic Account Managers in customer engagement and retention for assigned group of customer accounts
• Works with team members to ensure strategic plans and other processes are followed for their assigned accounts
• Drives the attainment of the group’s financial performances
• Manages and supports SAMs with customer escalations and new opportunities
• Ensures proper engagement with customers and ongoing partnering with internal departments and functions to provide ongoing customer support and overall customer satisfaction
• Drive the Quarterly Business Review (QBR) process with team
• Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress
• Coordinate senior management involvement with customer as appropriate
• Support the operations team as well as the customer support team in finding new vendors in areas or markets that struggle with vendor coverage

Director – Strategic Accounts

Customer Support

• Assist customer service call team members daily in responding to customer and vendor inquiries.
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
• Maintain detailed records of written and verbal communication.
• Provide detailed and accurate information for quarterly business reviews, executives, and customers.
• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

Customer Experience Lead

Account Manager

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
• Meet budgeted gross profit margin dollars and percentages for assigned accounts
• Achieve strategic customer objectives defined by company management
• Establish proactive, ongoing contact management program with each echelon of the customer organization, including store, district, and regional and headquarter levels of the customer organization
• Monitor and assist with client billing and collection issues
• Conduct Quarterly Business Review (QBR) process with each assigned customer
• Direct the traffic of information between customer and company operations and other functional departments involved in rollout and account maintenance activities

Strategic Account Manager

Learning and Development

• Deliver California-compliant sexual violence and harassment prevention training in accordance with Labor Code § 1429.5
• Facilitate live, interactive sessions for employees and supervisors
• Ensure training materials and delivery is accessible, engaging, culturally responsive, and language-appropriate
• Communicate prevention strategies, reporting procedures, and anti-retaliation protections
• Provide information on company policies and internal reporting channels as needed during training sessions
• Evaluate training effectiveness through participant feedback, assessments, and follow-up
• Maintain accurate training records, attendance documentation, and compliance reports
• Independently manage time, travel, preparation, materials, and delivery
• Submit timely and accurate invoices with supporting documentation

Sexual Harassment Training Consultant, CA

Regional Trainer, Bilingual English/Spanish

• Research, design, and develop instructional materials and curricula using adult learning principles and instructional design best practices.
• Create and maintain learning solutions across multiple modalities, including instructor-led training, virtual learning, eLearning, and self-paced content.
• Develop training materials such as job aids, assessments, infographics, presentations, and multimedia assets.
• Partner with business leaders, subject matter experts, and cross-functional teams to gather requirements and ensure content accuracy and effectiveness.
• Utilize Workday Learning to deploy, manage, and evaluate learning content and programs.
• Translate business needs into clear learning objectives and measurable outcomes.
• Evaluate training effectiveness and recommend improvements based on learner feedback and performance data.
• Support continuous improvement of learning standards, templates, and processes.
• Ensure learning content supports compliance, safety, leadership, and operational initiatives as needed.