Account Manager
KBS - Kellermeyer Bergensons Services, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $100,000 per year
About the role
- Serve as the primary point of contact for assigned clients, maintaining strong, positive relationships.
- Manage key accounts, focusing on account growth, retention, and satisfaction.
- Identify and pursue upselling and cross-selling opportunities to maximize sales potential.
- Assist in the development and execution of sales and account growth strategies.
- Work with Sales and onboarding team to ensure a smooth transition from sales to account management.
- Address client inquiries and service needs promptly and professionally.
- Escalate complex service issues to senior staff as necessary.
- Ensure client information is accurately maintained in CRM systems.
- Monitor account performance against goals and report regularly to management.
- Monitor and analyze client KPIs, working with Operations to develop and manage Corrective Action Plans.
- Regularly visit client site locations to review scope of work execution and build client relationships.
Requirements
- 2-5 years client relationship management or similar customer-facing role
- Ability to sell additional KBS services to existing accounts
- Proficient with MS Word, Outlook, Excel, PowerPoint
- Experience using Salesforce preferred
- Strong communication skills; active listener
- Experience building customer relationships
- Strong organization and time management skills
- Ability to travel up to 20% Nationwide
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client relationship managementsales strategiesaccount growthupsellingcross-sellingKPI analysisCorrective Action Plans
Soft Skills
communicationactive listeningorganizationtime managementrelationship building