Manages and leads a group of Strategic Account Managers (SAMs) in customer engagement and retention for the assigned group of healthcare customer accounts.
Designs, with senior management, the SAM strategic account plan(s) to align strategy and tactics for current accounts.
Drives the group’s financial performance to achieve account growth.
Ensures effective customer engagement and ongoing collaboration with internal departments and functions to deliver consistent customer support and overall customer satisfaction.
Hires, trains, and develops staff to achieve their individual performance goals.
Lead the SAM group in the attainment of assigned sales quotas and expectations for profitability.
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Requirements

7-10 years of strategic account management experience in a business-to-business environment
Experience with janitorial services in healthcare/medical settings
5+ years leading strategic healthcare accounts or enterprise healthcare client engagements
2 years’ experience successfully leading and or managing related sales team performance
Strategic planning
Sales software, CRM/ERP (Salesforce, etc.), and related technology
MS Office applications and tools
Familiarity with Healthcare regulatory requirements (CDC, OSHA, CMS, Joint Commission).
Emergency response and preparedness background
Bachelor's degree or equivalent business experience required
Healthcare credentials (CHESP, CIC, CHFM, etc.) preferred

Benefits

medical, dental, vision, prescription drugs, and more!
Paid Time Off
Paid Holidays
Sick Time
Life Insurance
Short Term Disability – Employer paid
Long Term Disability
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

strategic account managementsales team performancestrategic planningcustomer engagementfinancial performanceaccount growthstaff development

Soft Skills

leadershipcollaborationcustomer satisfactiontraining

Certifications

CHESPCICCHFM