Sales Development Representative
Symbotic
Assistant Manager, Sales Development – Renewal Sales
Kapitus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55,800 - $88,200 per year
Job Level
Junior
About the role
- Oversee daily operations of the Philippines-based VSS CRM1 team, ensuring productivity and adherence to quality standards.
- Set clear goals, objectives, and expectations for the team.
- Coach, mentor, and motivate team members to foster a high-performing, collaborative environment.
- Conduct regular coaching sessions (individual and team) and provide opportunities for formal and informal development.
- Partner with Sales Trainers, senior leaders, and HR to refine training, growth, and succession plans.
- Monitor submissions to ensure accounts are sent to the appropriate lender with approved templates and language.
- Review declined submissions for eligibility for reconsideration.
- Ensure accounts eligible for marketplace waterfall are properly routed.
- Assign approvals according to partner requirements and preferred attribution.
- Oversee assigned calling lists to ensure follow-ups with accounts carrying active balances.
- Maintain limited CRM1 responsibilities to support business generation.
- Provide pipeline support to senior renewal team members through delegated calling lists.
- Monitor merchant communications to confirm submissions meet “qualified” criteria.
- Collaborate with senior managers and directors on strategic plans, reporting team performance and progress.
- Fill in for senior managers as needed, including supervision, scheduling, and target management.
- Monitor quality assurance and escalate issues or system problems promptly.
- Assist with hiring, performance reviews, and compensation decisions.
- Lead performance management and accountability initiatives to meet and exceed company goals.
- Create an environment that consistently delivers excellent customer service while aligning with company culture.
Requirements
- Bachelor's degree preferred or equivalent work experience
- 1-2 years’ experience in sales or corporate management roles
- Experience conducting performance reviews
- Strong leadership, communication, and collaboration skills
- Competency with CRM software, Salesforce is preferred
- Knowledge of inventory management
- Experience with dialer systems, NICE preferred
- Ability to lead team-building initiatives
Benefits
- Competitive Base Salary Range of $55,000-$88,200. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience.
- Incentive Commission Compensation Plan – earned monthly
- Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
- 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
- Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
- Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
- LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
- Pet and car insurance discounts.
- Financial services such as LegalShield.
- Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
- Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
- Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
- Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
- Paid Time Off & Sick Time
- Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance reviewsinventory managementteam-building initiatives
Soft skills
leadershipcommunicationcollaborationcoachingmentoringmotivationstrategic planningquality assurance
Certifications
Bachelor's degree
