Kamino

• Act as the technical reference for NFS-e tax configuration on the platform, guiding developers, back-office teams, and clients on which fields to fill and how, for different services and municipalities;
• Serve as the focal point for resolving N3 tickets related to invoice issuance errors, analyzing root causes and advising on corrective actions;
• Interface technically with the municipal integration partner, identifying and promptly escalating partner-side issues;
• Support the onboarding/back-office team in correctly configuring the system for new clients, reducing rework and activation time;
• Participate in the Notes squad routines, contributing fiscal-technical clarity for prioritization and specification of improvements;
• Map fiscal peculiarities across different municipalities and services, documenting rules and exceptions to build a scalable knowledge base;
• Monitor changes from the tax reform (IBS/CBS) and their impacts on the NFS-e module, anticipating necessary product adaptations;
• Collaborate with the Product Manager and Tech Lead on the evolution of the tax module roadmap, bringing business and regulatory perspective to product decisions.

Tax Specialist

Customer Success Manager

• Acompanhar e apoiar os clientes ao longo de toda a jornada de uso da plataforma, garantindo que alcancem seus objetivos e extraiam o máximo valor de nossas soluções;
• Identificar oportunidades de expansão dentro da base de clientes;
• Mapear necessidades e desafios dos clientes, estreitando o relacionamento e garantindo o sucesso na utilização da plataforma;
• Atuar como elo entre o cliente e as áreas internas da empresa, garantindo alinhamento e resolutividade;
• Monitorar e reportar KPIs, alimentando métricas previamente acordadas com a liderança e propondo melhorias contínuas.