Kami

Support Engineer

• Solve complex technical puzzles by diagnosing deep-tier issues for both Kami and Book Creator, providing solutions for problems that the frontline analysts cannot resolve alone
• Act as the go-to expert for the support desk, reducing the need for management to handle technical escalations
• Lead high-stakes customer calls and screen-shares to troubleshoot platform bugs or integration hurdles in real-time, serving as the expert voice for our users
• Deliver internal training materials and mentorship that directly improve the first-response resolution rate of the frontline team
• Act as a technical mentor for Support Analysts, providing "at-the-desk" coaching and guidance to help them build their own diagnostic skills and confidence
• Investigate recurring technical themes and work closely with product and engineering teams to translate user feedback into reproducible bug reports and actionable insights
• Monitor high-priority ticket queues to ensure complex cases meet resolution benchmarks while maintaining the highest quality of service

Senior Customer Support Analyst

Account Executive

• Full-Cycle Sales & Revenue Generation including consistently meeting or exceeding quarterly sales targets by employing strategic sales methodologies
• Owning the full sales cycle—leveraging inbound interest and proactive outbound prospecting to close deals
• Identifying and capitalizing on expansion opportunities (upselling/cross-selling) within existing accounts to nurture long-term partnerships
• Prospecting & Market Expertise researching and qualifying district prospects, identifying key decision-makers (superintendents, principals, tech directors, curriculum leaders)
• Positioning Kami as a must-have solution and executing creative strategies to influence K-12 decision-makers and drive adoption
• Sharing EdTech sales insights to enhance team learning and strategy development
• Consultative Selling & Relationship Building building and nurturing relationships using a multi-channel approach (email, phone, LinkedIn, video conferencing, and occasional in-person)
• Leading discovery calls to assess district needs, delivering tailored product demonstrations, and crafting compelling proposals
• Representing Kami at state and national education conferences (with travel up to 25%)
• Sales Operations & Optimization managing a high-volume pipeline
• Recording, analyzing, and optimizing sales activities using our CRM and marketing automation tools for accurate forecasting
• Providing actionable feedback to Go-To-Market (GTM) leadership to refine sales strategies, messaging, and product positioning for the segment.

Operations

• Process and validate customer Purchase Orders (POs) by checking them against sales documentation, contracts, and pricing, ensuring accuracy and completeness.
• Create and issue customer invoices, resolve discrepancies, and manage invoice adjustments, including the issuance of credit notes.
• Manage invoice submission and payment collection, including providing payment details, completing customer forms, and following customer-specific billing processes.
• Access and work within customer procurement portals (e.g., SAP, Polaris) to retrieve POs, upload invoices, track status, and respond to customer queries.
• Manage the full license lifecycle, including creating, renewing, deploying, and diagnosing product keys to ensure smooth customer onboarding.
• Act as a primary point of contact for accounts receivable and billing-related communications, delivering a professional and helpful customer experience.
• Investigate and rectify inaccuracies from existing or past orders to ensure customer accounts are healthy.
• Maintain meticulous records of data changes or corrections to ensure accuracy and compliance with company protocols.
• Coordinate and manage seasonal billing support staff during peak months (June–September), including task allocation, training, and quality checks.
• During off-peak periods, lead process improvement initiatives, document workflows, identify automation opportunities, and support broader finance operations.
• Partner closely with the Financial team to support cash collection, reporting, and internal controls across the order-to-cash cycle.

Billing Operations Specialist

Accountant

• Own the full month-end close for the UK entity and its US subsidiary, including journal entries, reconciliations, management reporting, and variance analysis.
• Bookings/ARR reconciliation and revenue recognition in a SaaS environment, ensuring compliance with IFRS 15 / ASC 606 and close alignment with Sales and RevOps.
• Review and process monthly payroll and sales commissions, ensuring accuracy, completeness, and appropriate accounting treatment.
• Manage all statutory reporting, audits, and annual accounts, acting as the primary point of contact for external auditors and advisors.
• Own tax compliance and filings across both entities, including corporation tax, VAT / sales tax, and coordination of US and UK tax returns.
• Cash flow management.
• Oversee customer billing, collections, vendor invoicing, and payment cycles, directly managing and developing your AP/AR & Billing team member.
• Maintain strong internal controls and balance sheet integrity, ensuring the business is always audit-ready.
• Partner with the Global Corporate Controller and wider Finance team on process improvements, systems, and scaling initiatives as Kami continues to grow globally.

Senior Accountant

DevOps Engineer

• Analyze and optimize system reliability, performance, and resource utilization of cloud infrastructure
• Develop and maintain automation scripts for deployment, monitoring, and maintenance tasks.
• Implement infrastructure as code (IaC) to automate the provisioning and configuration of infrastructure components.
• Design and implement monitoring solutions to proactively identify and address issues.
• Participate in on-call rotations and respond to incidents to ensure system stability and performance.
• Conduct capacity planning to anticipate future resource needs and optimize infrastructure scalability.
• Define and track reliability metrics to measure and improve system performance.
• Prepare and present reports on system reliability and performance.
• Work closely with software development teams to influence and improve the reliability and scalability of applications.
• Conduct post-incident reviews to identify root causes and implement preventive measures.
• Troubleshoot complex issues in a production environment.

Kami

Senior Customer Support Analyst

Account Executive

Billing Operations Specialist

Senior Accountant

Senior DevOps Engineer – Relocate to New Zealand

Senior DevOps Engineer