Kami

Growth Marketing

• Define and drive the roadmap for all digital channels, lifecycle, demand programs, growth experiments, and website strategy.
• Prioritize initiatives to maximize acquisition, activation, adoption and expansion across our enterprise, mid-market and SME segments.
• Collaborate closely with Sales, Product, RevOps and Marketing to ensure alignment on outcomes and performance measurement.
• Support commercial acquisition and growth strategies via ABM/ABN programs, paid media, and CRO.
• Foster a culture of experimentation: generate hypotheses, run tests, and scale what works.
• Work with a range of experts to define activation, engagement and expansion strategies.
• Own the marketing technology strategy and roadmap, including automation, analytics, and integrations.
• Manage vendors, contractors, and external dev resources to deliver website and stack execution effectively.
• Lead a small, high-impact in-house team: Demand, Website, Ops.

Head of Digital and Growth Marketing

Marketing Operations

• Partner with the VP of Revenue Operations to design, implement, and evolve the RevOps data model for marketing.
• Track marketing performance, funnel metrics, and lifecycle outcomes to connect activity to pipeline, revenue, adoption, and expansion.
• Ensure consistent definition and application of these key terms and metrics.
• Build dashboards, generate insights, and provide recommendations to guide marketing programs and decision-making.
• Conduct spotlight analysis to support strategic initiatives, such as segmentation, partnerships, and international market exploration.
• Manage lead scoring, routing, and attribution models to ensure high-quality MQLs are delivered to commercial teams at the right time and stage with the right supporting data.
• Ensure smooth lead-to-sales handoffs through clearly defined lifecycle stages, SLAs, and feedback loops between marketing, sales, and customer success.
• Drive continuous improvement of marketing and RevOps processes.
• Identify workflow gaps and implement better processes, automation, and alignment across teams.
• Partner with GTM leadership to define and scale repeatable operating models for multi-region growth initiatives.
• Configure, connect, and optimize HubSpot and marketing automation platforms.
• Ensure clean data, scalable system configuration, and reliable integration across marketing, sales, and analytics tools.

Marketing Operations Analyst

Support Engineer

• Handle a variety of customer inquiries via email and chat, diagnosing technical issues for both Kami and Book Creator with patience and precision.
• Maintain consistently high CSAT (Customer Satisfaction) scores and meet response time benchmarks to ensure our users feel supported and valued.
• Go beyond the "easy fix" to investigate more complex bugs or integration hurdles, ensuring our users get thorough and lasting solutions.
• Create screen-shares or set up calls when needed to help a user navigate.
• Providing a human touch to difficult technical situations with customers, while gathering detailed information for escalation to engineering team.
• Work closely with other team members and engineers to report bugs effectively, helping us squash issues before they affect more users.
• Stay up-to-date in Slack and Notion on all product features and updates, proactively sharing what you learn with the rest of the team.
• Act as a subject matter expert for the frontline team, contributing to an updated internal knowledge base that helps everyone resolve issues faster.

Customer Support Analyst

Revenue Operations

• Manage and optimize the Sales tech stack by administering tools like Salesforce or HubSpot and integrating auxiliary software such as Clari, Gong or Outreach
• Architect and maintain data integrity within the CRM through regular audits, lead-to-account mapping, and the enforcement of validation rules
• Develop comprehensive performance dashboards that track real-time metrics including Activity KPIs, Pipeline Health, and Win/Loss ratios
• Partner with Sales Leadership to design and implement strategic initiatives such as territory mapping, quota setting and performance analysis
• Facilitate the Marketing-to-Sales handoff by managing lead scoring and routing logic

Head of Digital and Growth Marketing

Marketing Operations Analyst

Customer Support Analyst

Revenue Operations Analyst – Sales Operations