Kami

Sales

• We are seeking a dynamic, results-oriented Manager to lead our high-performing Strategic Sales team.
• In this role you will be responsible for driving revenue growth, developing sales talent, and executing strategic sales initiatives.
• Directly manage and provide strategic guidance to experienced Strategic Sales Representatives including executing targeted sales strategies for key accounts and market segments.
• Providing hands-on deal support and coaching the team on complex contract negotiation and presentations to C-level executives.
• Drive continuous learning and performance improvement by implementing performance standards, practices, and systems that promote accountability and success.
• Use data-driven information to understand high potential sales opportunities and drive targeted sales strategies.
• Review and identify areas for improvement in sales pipeline creation, conversion, or follow-up execution.
• Ensure consistent pipeline generation, coverage and velocity to drive revenue.
• Lead, mentor, and coach a team of Strategic Sales Representatives to exceed sales quotas and key performance indicators (KPIs).
• Conduct regular 1:1 meetings, provide constructive feedback, and create personalized development plans.
• Monitor and analyze team performance data, including call activity, pipeline progression, and closed deals.
• Use data-driven insights to identify trends, forecast revenue, and implement corrective actions as needed.
• Act as Strategic Sales SME and partner with RevOps, Customer Success, Marketing and other teams to improve process, tooling and execution.

Sales Manager, Strategic Sales

Support Engineer

• Solve complex technical puzzles by diagnosing deep-tier issues for both Kami and Book Creator, providing solutions for problems that the frontline analysts cannot resolve alone
• Act as the go-to expert for the support desk, reducing the need for management to handle technical escalations
• Lead high-stakes customer calls and screen-shares to troubleshoot platform bugs or integration hurdles in real-time, serving as the expert voice for our users
• Deliver internal training materials and mentorship that directly improve the first-response resolution rate of the frontline team
• Act as a technical mentor for Support Analysts, providing "at-the-desk" coaching and guidance to help them build their own diagnostic skills and confidence
• Investigate recurring technical themes and work closely with product and engineering teams to translate user feedback into reproducible bug reports and actionable insights
• Monitor high-priority ticket queues to ensure complex cases meet resolution benchmarks while maintaining the highest quality of service

Sales Manager, Strategic Sales

Senior Customer Support Analyst