Kajabi

Technical Support Specialist

Kajabi

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

Tech Stack

DNSJavaScript

About the role

  • Deliver friendly and prompt resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software
  • Analyze and diagnose challenging problems with the Kajabi platform
  • Collaborate with T3 support specialists or cross-functional teams for advanced issue resolution
  • Contribute to the development and maintenance of internal resources and customer-facing materials
  • Provide guidance and training to T1 support specialists as appropriate

Requirements

  • 2+ years of SaaS troubleshooting experience in a fast-paced Technical Support capacity
  • Ability to rapidly learn and achieve mastery of web-based software
  • Excellent interpersonal skills, including patiently communicating complex issues in time-sensitive environments
  • Strong analytical and investigative ability with a desire to go beyond a surface-level understanding of issues brought to your attention
  • Fast typing speed and accuracy
  • Proficiency in Mac & Windows operating systems
  • An understanding of how to connect and troubleshoot custom domains
  • Bonus: A Bachelor’s Degree in MIS, Computer Science, or related field or equivalent experience
  • Bonus: Previous experience mentoring/training staff
  • Bonus: Advanced knowledge of Front End Web Development tools and technologies (HTML/CSS/Javascript/Liquid/SEO/RSS)
  • Bonus: Previous experience with CRM software and managing contact lists
  • Bonus: An advanced understanding of DNS, CNAME, and SSL
  • Bonus: An advanced understanding of email deliverability and factors that impact it
  • Bonus: Previous experience with customer support platforms like Zendesk or other support portal tools
  • Bonus: Knowledge of API & Integrations