Kajabi

Human Resources

• Partner with People Leaders: Support our teams with employee relations, performance management, and coaching conversations that align with our values and business priorities.
• Drive Operational Rigor: Manage and support tactical HR processes such as annual performance reviews, engagement surveys, and employee check-ins.
• Lead and support employee culture programs such as ERGs, engagement initiatives, and company-wide announcements that foster belonging and reinforce Kajabi’s values.
• Document employee separations and exit conversations with clarity, empathy, and compliance.
• Own the Follow-Through: Track action items from employee conversations, investigations, or manager coaching sessions to ensure next steps happen on time.
• Collaborate Across People Ops: Coordinate with Total Rewards, Legal, and Talent teams to ensure alignment on compensation, benefits, and compliance topics.
• Spot Risks Early: Raise concerns proactively and help leaders think through decisions that balance empathy, accountability, and business risk.

Human Resources Business Partner

Customer Success Manager

• Build and maintain strong, long-lasting relationships with key stakeholders at assigned strategic accounts. Serve as their primary point of contact and trusted advisor.
• Oversee the successful onboarding of new customers, ensuring a smooth transition and rapid adoption of our platform. Develop and deliver tailored onboarding plans.
• Proactively work with customers to understand their business objectives and ensure they are realizing the full value of Kajabi. Identify and communicate key performance indicators (KPIs) to measure success.
• Regularly engage with customers through meetings, calls, and other communication channels to understand their evolving needs, provide ongoing support, and share best practices.
• Identify and mitigate potential risks to customer satisfaction and retention. Contribute to the development and execution of proactive strategies to address concerns and ensure continued success.
• Identify opportunities for account growth, including upselling and cross-selling additional features or services. Collaborate with various internal teams to pursue these opportunities.
• Serve as the voice of the customer internally, providing valuable feedback to Product, Engineering, and Marketing teams to inform product development and improve the overall customer experience. Cultivate customer advocates who are willing to provide testimonials and referrals.
• Monitor customer health metrics, track progress against customer success plans, and provide regular reports to internal stakeholders.
• Work closely with other Customer Success Managers, Partnership teams, Support, and Product teams to ensure a cohesive and seamless customer experience.
• Stay up-to-date on industry best practices and proactively identify opportunities to improve our customer success processes and strategies.

iOS Engineer

• Work with a dedicated mobile team to design, architect, build, and maintain new and existing iOS apps that aim to give our customers superpowers.
• Write clean, simple, well-tested Swift code that is easy to understand and maintain.
• Review code written by other developers and offer constructive feedback.
• Provide technical leadership, iOS platform expertise, and deep knowledge of Apple's ecosystem to the developers on your team.
• Participate in or drive iOS application architecture discussions for new features or projects.
• Collaborate with product and UX experts in planning native iOS application experiences following Apple's Human Interface Guidelines.
• Participate in weekly one on ones with your eng manager to grow your career.
• Perform maintenance and updates for the continued operation of existing iOS mobile applications.
• Focus on coding content-based applications with multi-tenant and white-label architecture that allow for dynamic server-side changes and user-generated content.
• Build, manage, and deploy applications to the App Store Connect console and maintain TestFlight betas and App Store releases.
• Work closely with the development team using git & GitHub, Jira & Confluence, Datadog, Fastlane, and agile-ish development practices.
• Leverage AI-assisted coding tools to accelerate development velocity and code quality.

Senior iOS Developer

Support Engineer

• Deliver friendly and prompt resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software
• Analyze and diagnose challenging problems with the Kajabi platform
• Collaborate with T3 support specialists or cross-functional teams for advanced issue resolution
• Contribute to the development and maintenance of internal resources and customer-facing materials
• Provide guidance and training to T1 support specialists as appropriate

Technical Support Specialist

Analyst

• Provide world-class strategic deliverability services to Heroes
• Research and solve delivery and deliverability challenges for Heroes
• Research and assist Heroes with blocklists, spam traps, and issues with ISPs
• Help Heroes produce schedules for email warmup and monitor their progress
• Monitor Hero email metrics and help improve their sending reputations
• Give specific recommendations and advice to optimize delivery, inbox placement and engagement
• Use cross-functional relationships with stakeholders to foster continuous improvements to Kajabi email deliverability
• Report to the Engineering Manager, Email Deliverability and Account Compliance

Associate Email Deliverability Analyst

Software Engineer

• Lead Web Innovation: Architect, build, and optimize critical web experiences in Webflow, focusing on large-scale functionalities and strategic optimizations.
• Drive Growth: Design, launch, and iterate on high-velocity CRO experiments that significantly impact key business metrics.
• Bridge & Elevate: Act as the crucial link between web and engineering, providing technical leadership, QA, and mentorship to junior developers.
• Pioneer with AI: Integrate Engineering's AI tooling and APIs to enhance website functionality, automate workflows, and create dynamic content.
• Ensure Excellence: Implement a robust web architecture, optimize for performance and SEO, and maintain clean, scalable Webflow structures.
• Own & Analyze: Independently scope, execute, and analyze end-to-end web projects, turning data into actionable insights.

Human Resources Business Partner

Customer Success Manager

Senior iOS Developer

Technical Support Specialist

Associate Email Deliverability Analyst

Senior Webflow Developer, Growth