Kajabi

Customer Success Manager

• Build and maintain strong, long-lasting relationships with key stakeholders at assigned strategic accounts
• Oversee the successful onboarding of new customers, ensuring a smooth transition and rapid adoption of our platform
• Proactively work with customers to understand their business objectives and ensure they are realizing the full value of Kajabi
• Regularly engage with customers through meetings, calls, and other communication channels to understand their evolving needs
• Identify and mitigate potential risks to customer satisfaction and retention
• Identify opportunities for account growth, including upselling and cross-selling additional features or services
• Serve as the voice of the customer internally, providing valuable feedback to Product, Engineering, and Marketing teams
• Monitor customer health metrics, track progress against customer success plans, and provide regular reports to internal stakeholders
• Collaborate with other Customer Success Managers, Partnership teams, Support, and Product teams to ensure a cohesive and seamless customer experience