Kajabi

Analyst

• Provide world-class strategic deliverability services to Heroes
• Research and solve delivery and deliverability challenges for Heroes
• Research and assist Heroes with blocklists, spam traps, and issues with ISPs
• Help Heroes produce schedules for email warmup and monitor their progress
• Monitor Hero email metrics and help improve their sending reputations
• Give specific recommendations and advice to optimize delivery, inbox placement and engagement
• Use cross-functional relationships with stakeholders to foster continuous improvements to Kajabi email deliverability
• Report to the Engineering Manager, Email Deliverability and Account Compliance

Associate Email Deliverability Analyst

Support Engineer

• Deliver friendly and prompt resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software
• Analyze and diagnose challenging problems with the Kajabi platform
• Collaborate with T3 support specialists or cross-functional teams for advanced issue resolution
• Contribute to the development and maintenance of internal resources and customer-facing materials
• Provide guidance and training to T1 support specialists as appropriate

Technical Support Specialist

Software Engineer

• Lead Web Innovation: Architect, build, and optimize critical web experiences in Webflow, focusing on large-scale functionalities and strategic optimizations.
• Drive Growth: Design, launch, and iterate on high-velocity CRO experiments that significantly impact key business metrics.
• Bridge & Elevate: Act as the crucial link between web and engineering, providing technical leadership, QA, and mentorship to junior developers.
• Pioneer with AI: Integrate Engineering's AI tooling and APIs to enhance website functionality, automate workflows, and create dynamic content.
• Ensure Excellence: Implement a robust web architecture, optimize for performance and SEO, and maintain clean, scalable Webflow structures.
• Own & Analyze: Independently scope, execute, and analyze end-to-end web projects, turning data into actionable insights.

Associate Email Deliverability Analyst

Technical Support Specialist

Senior Webflow Developer, Growth