Customer Success Manager

Kajabi

Customer Success Manager at Kajabi overseeing customer relationships and onboarding on the SaaS platform. Focused on customer success and long-term loyalty through effective communication and problem-solving.

Posted 7/9/2026full-timeIrvine • 🇺🇸 United StatesMid-LevelSenior💰 $74,000 - $98,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong, long-lasting relationships with key stakeholders at assigned strategic accounts
Oversee the successful onboarding of new customers, ensuring a smooth transition and rapid adoption of our platform
Proactively work with customers to understand their business objectives and ensure they are realizing the full value of Kajabi
Regularly engage with customers through meetings, calls, and other communication channels to understand their evolving needs
Identify and mitigate potential risks to customer satisfaction and retention
Identify opportunities for account growth, including upselling and cross-selling additional features or services
Serve as the voice of the customer internally, providing valuable feedback to Product, Engineering, and Marketing teams
Monitor customer health metrics, track progress against customer success plans, and provide regular reports to internal stakeholders
Collaborate with other Customer Success Managers, Partnership teams, Support, and Product teams to ensure a cohesive and seamless customer experience

Requirements

What you’ll need

Bachelor's degree in a relevant field
4+ years of experience in a Customer Success role within a SaaS environment, with a proven track record of managing strategic accounts
Deep understanding of SaaS business models and customer lifecycle management
Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions
Experience with CRM and customer success software (e.g., Hubspot, Salesforce, Gainsight)
Ability to manage multiple priorities and work effectively in a fast-paced environment
Proactive, self-motivated, and results-oriented with a strong sense of ownership
Technical capacity to become an SME for the Kajabi product and its features.

Benefits

Comp & perks

Competitive full-time salary + bonus + equity eligibility
Full medical, dental, and vision (company-paid for you + family)
401(k) with 6% match
Flexible PTO
Fitness + wellness perks
Mental health resources
Company travel for in office collaboration days, and leadership growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Lifecycle ManagementAnalytical SkillsProblem-Solving SkillsOnboarding ProcessesCustomer Health Metrics Monitoring

Soft Skills

Excellent Communication SkillsInterpersonal SkillsPresentation SkillsProactive AttitudeResults-Oriented Mindset