Service Designer, Healthcare
Kainos
Job Level
Mid-LevelSenior
About the role
- Deliver end-to-end, efficient, and consistent service experiences
- Advocate for needs-based design, design research, design thinking and service design
- Coach and develop staff and manage performance
- Contribute to Experience Design capability delivering digital services
- Embrace user-centred design and impact
Requirements
- Provide clear visibility of the end-to-end service experience
- Input to and influence the future of the service experience
- Familiar with a range of strategic models and can apply them
- Understanding of business analysis in order to form problem statements
- Provide guidance in needs-based design, design research, design thinking and service design
- Coach and support junior team members
- Comfortable working with researchers and wider team to create experience maps and service blueprints
- Understanding of a variety of research and design methodologies and approaches
- Can design, lead and facilitate workshops using a variety of techniques to drive outcomes
- Able to communicate effectively at all levels
- Excellent commercial awareness
- Understanding of stakeholder management and how to identify, facilitate and map landscape
- We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community
