Kaikaranga

Administration

• Upload and prioritise new referrals in Socrates using our risk and prioritisation framework
• Provide support in the Pathways inbox by allocating tasks, actioning queries, and escalating where needed
• Help manage the referral portals and communication of outcomes
• Request further documentation or information when a referral needs it
• Send acknowledgement messages and provide basic guidance on documentation requirements
• Keep records, correspondence, and data entry accurate and audit-ready across all systems
• Acknowledge and escalate complaints or appeals appropriately
• Protect the privacy and dignity of every person whose information passes through your hands, in line with the Code of Rights and relevant legislation
• Support scheduling by allocating referrals and monitoring workflow across teams

Pathways Administrator

Manager

• Leading, supporting, and developing a team of Kaitūhono delivering high-quality wraparound support to tamariki
• Building and maintaining strong partnerships across the Ministry of Education, health, disability, and community sectors
• Managing risk, escalations, and complex situations with confidence and care
• Overseeing commissioning resources to fill gaps where services don't yet exist
• Driving evidence-informed practice and contributing to system-level change
• Assisting in shaping a learning-focused service from the ground up

Service Manager – Education, Disability

Navigator

• Coordinating urgent supports and responding to changing situations with calm and professionalism
• Conducting needs assessments and planning support for people with complex or immediate needs
• Working alongside clinical teams, specialist services and internal teams to ensure seamless support and handovers
• Managing workflow and assessing risks in line with NASC guidelines
• Supporting quality practice through reviews, recommendations and collaborative problem solving

Navigator – Managed Support

Facilitator

• Building genuine, trusted relationships with clients, whānau and providers
• Conducting in-depth needs assessments for people with disabilities, who have a broad range of circumstances
• Coordinating tailored support plans that reflect each person's goals
• Navigating services and opportunities to create lasting, meaningful outcomes
• Showing up differently every day - because no two clients are the same