Kaeser Compressors USA

Account Manager

• Call on end-customers in their territory to promote and sell our energy saving air compressors and related equipment
• Acquire the knowledge and technical expertise necessary to design and sell our quality air systems
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

Branch Territory Manager

Manager

• Supervise the work, assignments, and schedule of the Service Technicians and profitability of the Service Department
• Provide technical and engineering support to Service Technicians and customers for installations, start-up, maintenance and troubleshooting
• Assist in generating quotes for service repairs/maintenance agreements
• Implement and maintain a comprehensive Service Technician training program
• Work with the sales force to ensure proper installation and design
• Maintain the parts department including inventory

Branch Service Manager

• Call on end-customers in their territory to promote and sell energy saving air compressors
• Acquire the knowledge and technical expertise necessary to design and sell air systems
• Be responsible for professionally representing Kaeser at all times
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

Accounts Receivable

• Research and analyze potential customers' credit and set credit limits.
• Set up and maintain customer records.
• Support branch operations regarding customers' accounts.
• Monitor customer accounts - balances and credit lines.
• Communicate with customers to resolve past due payments.
• Collaborate with colleagues to resolve customer issues.
• Business to business collections.
• Responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system.
• Perform all other duties assigned by the Manager.

Accounts Receivable Coordinator

Administration

• Receive and route incoming customer requests via phone and email.
• Support material management activities at the branch including shipping, receiving and returning of parts.
• Administrative support to managers within the branch.
• Performs all other duties assigned by the Manager.

Branch Service Administrator

Account Executive

• Be the primary contact with customers and prospects related to equipment sales.
• Manage and coordinate field sales representative’s calendar and sales appointments.
• Contact customers to schedule follow-up appointments.
• Handle lead follow-up and qualification of customers.
• Create quote requests upon recommendation of sales representative.

Branch Inside Sales Representative

Field Engineer

• Professionally install, maintain and repair customer compressed air equipment in assigned branch territory
• Systematically analyze mechanical, electrical, refrigeration and controls sub-systems to provide customers with root causes of problem and solutions to correct them
• Support customers with recommendation on maintenance intervals and system improvements

Field Service Technician

• Call on end-customers in their territory to promote and sell energy saving air compressors and related equipment
• Acquire the knowledge and technical expertise necessary to design and sell quality air systems
• Be responsible for professionally representing Kaeser at all times
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

• Call on end-customers in their territory to promote and sell our energy saving air compressors and related equipment
• Acquire the knowledge and technical expertise necessary to design and sell our quality air systems
• Be responsible for professionally representing Kaeser at all times
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

• Research and analyze potential customers' credit and set credit limits
• Follow customer master setup instructions for Cash on Demand (COD) accounts and review all paperwork and accounts for accuracy
• Communicate and collaborate with multiple departments across the organization to ensure accuracy of customer setup and resolve any customer issues
• Responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system
• Perform all other duties assigned by the Manager.

Accounts Receivable Coordinator – Customer Setup

Supply Chain

• Research equipment histories to determine necessary parts for upcoming service orders
• Coordinate the return of unused service parts into inventory
• Generate monthly reports for consignment items shipped
• Advance ship service parts to customers or logistics transfer locations
• Follow applicable procedures and work instructions related to the Company's Management System
• Perform all other duties assigned by the Manager

Service Logistics Coordinator

Operations

• Responsible for all inside sales and service operations at the branch.
• Provide continuity between sales and service to meet customer expectations.
• Primary communicator with Fredericksburg support regarding customer needs and current operations.
• Support and train new employees to ensure alignment and expectations are fully established and fulfilled.

Branch Territory Manager

Branch Service Manager

Branch Territory Manager

Accounts Receivable Coordinator

Branch Service Administrator

Branch Inside Sales Representative

Field Service Technician

Branch Territory Manager

Branch Territory Manager

Accounts Receivable Coordinator – Customer Setup

Field Service Technician

Service Logistics Coordinator

Branch Operations Manager