Kaeser Compressors USA

Manager

• Supervise the work, assignments, and schedule of the Service Technicians and profitability of the Service Department
• Provide technical and engineering support to Service Technicians and customers for installations, start-up, maintenance and troubleshooting
• Assist in generating quotes for service repairs/maintenance agreements
• Implement and maintain a comprehensive Service Technician training program
• Work with the sales force to ensure proper installation and design
• Maintain the parts department including inventory

Branch Service Manager

Field Engineer

• Evaluate new item/parts or our products for feasibility in respect to use, handling, servicing, maintaining, function and practicality
• Assist Technical Service Support and Product Management departments in finding alternatives and solutions to problems
• Assist in inspecting and evaluating defective items returned under warranty
• Instruct and support the Training Department for Kaeser service and maintenance schools
• Assist with performing compressor performance test in the field and in-house
• Provide technical assistance to Branches, Distributors and customers as required
• Provide telephone and email troubleshooting support to the Technical Service Support department
• Extensive travel to the jobsite – 30% or more

National Service Engineer

Account Manager

• Call on end-customers in their territory to promote and sell energy saving air compressors
• Acquire the knowledge and technical expertise necessary to design and sell quality air systems
• Be responsible for professionally representing Kaeser at all times
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

Branch Territory Manager

Administration

• Receive and route incoming customer requests via phone and email
• Support material management activities at the branch including shipping, receiving and returning of parts
• Administrative support to managers within the branch
• Performs all other duties assigned by the Manager

Branch Service Administrator

• Call on end-customers in their territory to promote and sell our energy saving air compressors and related equipment
• Acquire the knowledge and technical expertise necessary to design and sell our quality air systems
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

• Call on end-customers in their territory to promote and sell energy saving air compressors
• Acquire the knowledge and technical expertise necessary to design and sell air systems
• Be responsible for professionally representing Kaeser at all times
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

Accounts Receivable

• Research and analyze potential customers' credit and set credit limits.
• Set up and maintain customer records.
• Support branch operations regarding customers' accounts.
• Monitor customer accounts - balances and credit lines.
• Communicate with customers to resolve past due payments.
• Collaborate with colleagues to resolve customer issues.
• Business to business collections.
• Responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system.
• Perform all other duties assigned by the Manager.

Accounts Receivable Coordinator

• Receive and route incoming customer requests via phone and email.
• Support material management activities at the branch including shipping, receiving and returning of parts.
• Administrative support to managers within the branch.
• Performs all other duties assigned by the Manager.

Account Executive

• Be the primary contact with customers and prospects related to equipment sales.
• Manage and coordinate field sales representative’s calendar and sales appointments.
• Contact customers to schedule follow-up appointments.
• Handle lead follow-up and qualification of customers.
• Create quote requests upon recommendation of sales representative.

Branch Inside Sales Representative

• Professionally install, maintain and repair customer compressed air equipment in assigned branch territory
• Systematically analyze mechanical, electrical, refrigeration and controls sub-systems to provide customers with root causes of problem and solutions to correct them
• Support customers with recommendation on maintenance intervals and system improvements

Field Service Technician

• Call on end-customers in their territory to promote and sell energy saving air compressors and related equipment
• Acquire the knowledge and technical expertise necessary to design and sell quality air systems
• Be responsible for professionally representing Kaeser at all times
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

• Call on end-customers in their territory to promote and sell our energy saving air compressors and related equipment
• Acquire the knowledge and technical expertise necessary to design and sell our quality air systems
• Be responsible for professionally representing Kaeser at all times
• Use a variety of Kaeser-provided sales tools
• Reach and maintain sales goals

• Research and analyze potential customers' credit and set credit limits
• Follow customer master setup instructions for Cash on Demand (COD) accounts and review all paperwork and accounts for accuracy
• Communicate and collaborate with multiple departments across the organization to ensure accuracy of customer setup and resolve any customer issues
• Responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system
• Perform all other duties assigned by the Manager.

Branch Service Manager

National Service Engineer

Branch Territory Manager

Branch Service Administrator

Branch Territory Manager

Branch Service Manager

Branch Territory Manager

Accounts Receivable Coordinator

Branch Service Administrator

Branch Inside Sales Representative

Field Service Technician

Branch Territory Manager

Branch Territory Manager

Accounts Receivable Coordinator – Customer Setup

Field Service Technician