Legal Marketing and Case Support Specialist
Job Duck
Customer Service Technician I
Körber
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Install, maintain, troubleshoot parcel systems; provide training; document work; travel as needed; hybrid on-site role based in Irving, TX.
- On-site system assessments and support during installation and post-installation phases
- Equipment installation, testing, repairs, and overhauls in compliance with technical specs and safety standards
- Analyze field data and system trends to identify root causes and support issue resolution
- Collaborate with engineering, project management, and service teams for seamless integration and support
- Obtain and manage site-specific permits, certifications, and customer-required sign-offs
- Complete accurate service documentation including reports, logs, and forms
- Respond to customer service calls, including travel on short notice and extended assignments
Requirements
- High school diploma or equivalent
- An associate degree or trade certification in mechanical, electrical, or electromechanical technology
- A bachelor’s degree in engineering or a related technical field (preferred, but not required)
- Minimum of 2 years hands-on experience troubleshooting electromechanical or mechanical systems in an industrial or logistics environment
- Experience with automated material handling systems (preferred)
- Experience working with Allen-Bradley and Siemens PLCs
- Understanding of VFDs, MCCs, and electrical power distribution systems
- Familiar with industrial network protocols such as Ethernet/IP, Profinet, Profibus, ASi Bus, and Modbus TCP
- Strong troubleshooting and problem-solving skills in industrial environments
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent verbal and written communication skills; ability to explain technical issues to non-technical audiences
- Ability to work independently and adapt in a fast-paced, customer-focused environment
- Valid driver’s license and ability to travel frequently (up to 50%), including weekends and extended overnight stays
- Ability to obtain USPS-sensitive security clearance
- Physically able to lift up to 50 lbs, climb ladders or stairs, kneel, bend, and work at heights or in confined spaces
- Comfortable working in environments with noise (>85 dB), dust, heat, cold, and moving machinery
- Willing and able to use personal protective equipment (e.g., safety glasses, gloves, hard hats, hearing protection), as required and provided
- Eligible applicants must be currently authorized to work in the United States on a full-time basis
- The employer will not sponsor applicants for work visas for this position.
