Outside Sales Representative
Window Nation
Customer Service Associate
K&L Wine Merchants
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $25 - $27 per hour
Job Level
JuniorMid-Level
About the role
- Deliver exceptional customer service and knowledgeable product recommendations via phone, email, and chat (40–60 inbound calls/day)
- Accurately process a variety of customer transactions including sales, pre-arrival orders, wine club sign-ups, shipping and delivery requests
- Resolve customer issues related to order fulfillment, shipping, payments, and product availability
- Manage customer service channels, including shared email inboxes, web-based help desk, and live chat
- Develop and maintain expertise in domestic and international shipping logistics, including regulations, tax, weather delays, and insurance
- Contribute product reviews, blog posts, and newsletter content
- Participate in weekly educational tastings and occasional offsite events
Requirements
- 1–3 years of experience in retail or customer-facing roles
- Demonstrated passion for the wine and spirits industry
- Excellent verbal and written communication skills
- A professional, positive, and solution-oriented demeanor
- Comfort in a desk-based, high-volume support environment (especially during Oct–Dec)
- Proficiency with Office 365 and web/email tools
- Availability to work 40 hours per week including one weekend day
- Must be a NY state resident, and live within 30 miles of Manhattan
- Ability to attend weekly in-person educational tasting in Manhattan
- Bachelor’s degree preferred
- Ability to perform desk-based work for all or the majority of an 8-hour workday
- Ability to concentrate on individual tasks and make and receive phone calls in an open plan office environment
- Dexterity to enter and retrieve data using a computer keyboard and to operate standard office equipment
- Visual acuity to review text and images on a computer screen
