K&L Wine Merchants

Manager

• Coach, mentor, and develop retail and operations team members.
• Conduct performance assessments and manage corrective action as needed.
• Create schedules aligned to business volume and operational priorities.
• Foster a culture of accountability, professionalism, and teamwork.
• Participate in hiring, onboarding, and training of new team members.
• Lead daily retail, fulfillment, and inventory operations.
• Ensure excellence across POS, pickup, delivery, transfers, and shipping workflows.
• Oversee receiving, inventory control, and quarterly physical inventory.
• Maintain a safe, organized, and highly functional retail facility.
• Ensure compliance with legal, safety, and company standards.
• Partner with Buyers to maintain appropriate inventory levels and product flow.
• Execute merchandising standards that support sales and customer engagement.
• Translate company initiatives into effective in-store execution that drives sales growth.
• Manage labor scheduling to align with budget and business needs.
• Certify payroll and oversee cash handling, banking, and reconciliation processes.
• Monitor operational expenses and contribute to store profitability.
• Serve as escalation point for customer and order issues.
• Promote a customer-first culture across the team.
• Partner cross-functionally to ensure timely and accurate order fulfillment.

Retail General Manager

• Oversees maintenance, repair, vendor service coordination/contracting, and site readiness across all facilities
• Serves as the primary point of contact for all facilities-related issues
• Manages day-to-day building maintenance including plumbing, electrical, HVAC, painting, flooring, lighting, security systems and general building upkeep
• Coordinates emergency repairs and ensures timely resolution of urgent facilities requests
• Oversees janitorial services, pest control, landscaping, and waste management across all locations
• Maintains organized records of maintenance service logs, lease requirements, building permits, and equipment purchases, warranties, and manuals

Facilities Manager

Product Operations

• Serve as the primary point of contact for product-related production issues; assess severity, urgency, and business impact.
• Investigate issues by reproducing bugs in staging environments, gathering relevant data, and documenting findings in Jira.
• Partner with Engineering to drive resolution, validate fixes, and conduct root cause analyses.
• Manage tickets from intake through resolution, ensuring timely updates and stakeholder communication.
• Identify recurring trends and recommend processes or system improvements.
• Develop, maintain, and continuously improve training guides and onboarding materials.
• Create and manage internal knowledge bases, FAQs, and user documentation.
• Publish release notes and communicate product updates to relevant stakeholders.
• Lead training sessions to support internal product adoption and operational readiness.
• Propose and implement process enhancements to improve operational stability and efficiency.
• Analyze product usage, support trends, and operational metrics to inform improvements and leadership insights.

Retail General Manager

Facilities Manager

Product Operations Associate