K&L Wine Merchants

Sales

• Deliver a welcoming and positive shopping experience to all customers.
• Greet customers when they enter the store, proactively offer assistance, and answer questions.
• Make informed product recommendations and process sales.
• Maintain a clean and well-merchandised environment.
• Contribute to a positive team environment.
• Demonstrate awareness of company culture and goals.
• Provide high quality customer service via accurate execution of all foundational point-of-sale (POS) transactions.
• Use the proprietary app (TCB) for various tasks including in-store and curbside pickup, and inventory lookup.
• Create and update customer profiles and capture customer purchase history.
• Participate in QPI preparation and count/verification process.
• Maintain facility safety, cleanliness, and organization as directed by company policy and management team.
• Complete facility maintenance tasks as assigned.

Wine & Spirits Retail Sales Associate

• Deliver a welcoming and positive shopping experience to all customers.
• Greet customers when they enter the store.
• Proactively offer assistance and answer questions.
• Make informed product recommendations and process sales.
• Maintain a clean and well-merchandised environment.
• Contribute to a positive team environment while demonstrating an awareness of company culture and goals.
• Provide high quality customer service via accurate execution of all foundational point-of-sale (POS) transactions.
• Demonstrate proficiency in using proprietary app (TCB) for various tasks.

Retail Sales Associate

Recruitment

• Own full-cycle recruiting across corporate, retail and fulfillment roles
• Manage multiple concurrent searches with urgency and prioritization
• Deliver a consistent, high-quality candidate experience
• Partner with leaders to translate business needs into hiring plans
• Align recruiting activity with approved headcount and staffing priorities
• Build and maintain structured hiring processes (interview stages, panels, scorecards)
• Drive consistency, speed and quality of hiring decisions
• Identify and implement process improvements to enhance efficiency and outcomes
• Proactively source candidates through LinkedIn Recruiter, outreach, and job boards
• Build and maintain pipelines for recurring and critical roles
• Align with managers on role scope, candidate profiles, and success criteria
• Coach interviewers on effective evaluation and decision-making
• Lead high-volume hiring for store and warehouse operations
• Own recruiting metrics (time-to-fill, pipeline health, conversion rates)
• Maintain ATS integrity (Paylocity) and ensure accurate reporting
• Provide regular hiring updates and actionable insights to stakeholders

Talent Acquisition Partner – Recruiter

Manager

• Coach, mentor, and develop retail and operations team members.
• Conduct performance assessments and manage corrective action as needed.
• Create schedules aligned to business volume and operational priorities.
• Foster a culture of accountability, professionalism, and teamwork.
• Participate in hiring, onboarding, and training of new team members.
• Lead daily retail, fulfillment, and inventory operations.
• Ensure excellence across POS, pickup, delivery, transfers, and shipping workflows.
• Oversee receiving, inventory control, and quarterly physical inventory.
• Maintain a safe, organized, and highly functional retail facility.
• Ensure compliance with legal, safety, and company standards.
• Partner with Buyers to maintain appropriate inventory levels and product flow.
• Execute merchandising standards that support sales and customer engagement.
• Translate company initiatives into effective in-store execution that drives sales growth.
• Manage labor scheduling to align with budget and business needs.
• Certify payroll and oversee cash handling, banking, and reconciliation processes.
• Monitor operational expenses and contribute to store profitability.
• Serve as escalation point for customer and order issues.
• Promote a customer-first culture across the team.
• Partner cross-functionally to ensure timely and accurate order fulfillment.

Retail General Manager

• Oversees maintenance, repair, vendor service coordination/contracting, and site readiness across all facilities
• Serves as the primary point of contact for all facilities-related issues
• Manages day-to-day building maintenance including plumbing, electrical, HVAC, painting, flooring, lighting, security systems and general building upkeep
• Coordinates emergency repairs and ensures timely resolution of urgent facilities requests
• Oversees janitorial services, pest control, landscaping, and waste management across all locations
• Maintains organized records of maintenance service logs, lease requirements, building permits, and equipment purchases, warranties, and manuals

Wine & Spirits Retail Sales Associate

Retail Sales Associate

Talent Acquisition Partner – Recruiter

Retail General Manager

Facilities Manager