Accounting Manager

• Driving the continual improvement of service offerings for the Onvio suite of products
• Deliver training programs on Onvio Firm Management either remotely or face-to-face
• Remote tools will include Microsoft Teams or the Kaltura platform used by our Tax and Accounting Professionals Learning Centre
• Provide expert advice and guidance to clients and staff on Onvio Firm Management or other Practice Management solutions
• Maintain personal knowledge levels of all key changes impacting the accounting industry
• Design of course materials and other documents such as eLearning, handouts, manuals and exercises
• Evaluation of the effectiveness of the training and course outcomes
• Liaise with Product Captains, Product teams and Sales Consultants, feeding back the client experience
• Take responsibility for managing outstanding client issues raised during the course of training services
• Work with Operations, Sales and Product Management to ensure clients’ expectations are fully met
• Maintain administrative records on a timely basis in-line with company policy
• Provide clear written documentation and follow instructions to clients
• Participate in providing feedback to the Professional Services team of improvements to client engagement
• About You: Bachelor’s Degree is preferred, either a moderate level of training experience in a customer-facing environment, preferably on computer software, or significant experience of implementing or using computerized software packages in the accounting industry
• Good project management and presentation skills
• Experience of training clients and/or colleagues
• Good skills using Microsoft Office 365
• AI exposure

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