Thomson Reuters

Software Trainer, Tax and Accounting

Thomson Reuters

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $72,100 - $133,900 per year

Job Level

Mid-LevelSenior

About the role

  • Driving the continual improvement of service offerings for the Onvio suite of products
  • Deliver training programs on Onvio Firm Management either remotely or face-to-face
  • Remote tools will include Microsoft Teams or the Kaltura platform used by our Tax and Accounting Professionals Learning Centre
  • Provide expert advice and guidance to clients and staff on Onvio Firm Management or other Practice Management solutions
  • Maintain personal knowledge levels of all key changes impacting the accounting industry
  • Design of course materials and other documents such as eLearning, handouts, manuals and exercises
  • Evaluation of the effectiveness of the training and course outcomes
  • Liaise with Product Captains, Product teams and Sales Consultants, feeding back the client experience
  • Take responsibility for managing outstanding client issues raised during the course of training services
  • Work with Operations, Sales and Product Management to ensure clients’ expectations are fully met
  • Maintain administrative records on a timely basis in-line with company policy
  • Provide clear written documentation and follow instructions to clients
  • Participate in providing feedback to the Professional Services team of improvements to client engagement
  • About You: Bachelor’s Degree is preferred, either a moderate level of training experience in a customer-facing environment, preferably on computer software, or significant experience of implementing or using computerized software packages in the accounting industry
  • Good project management and presentation skills
  • Experience of training clients and/or colleagues
  • Good skills using Microsoft Office 365
  • AI exposure

Requirements

  • Bachelor’s Degree is preferred, or significant experience implementing/using computerized software in the accounting industry
  • Moderate level of training experience in a customer-facing environment, preferably on computer software
  • Good project management and presentation skills
  • Experience training clients and/or colleagues
  • Good skills using Microsoft Office 365
  • AI exposure