K Group Companies

Field Engineer

• Execute all Level I installer roles and responsibilities, following documentation to uphold installation and service standards
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring timely updates
• Exhibit a deep understanding of project scopes and service expectations and take accountability for assigned tasks
• Assume leadership responsibilities by delegating tasks and fostering a collaborative environment
• Mentor Level 1 installers when leading a team and solicit feedback for improvement
• Establish and maintain communication with Project Delivery Coordinators, Project Managers, and customers as needed
• Work with nurse call systems, card access systems, and video surveillance products during implementation
• Pursue professional development, focusing on leadership and communication skills
• Perform Factory Authorized Testing (FAT) of products before installation
• Configure systems and commission them to provide reliable, fully operational solutions
• Accept additional job duties as assigned

Field Service Technician II

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician, Level II

Security Engineer

• Serve as the on-site field operations manager, overseeing daily activities and ensuring compliance with project requirements.
• Demonstrate mastery of all Field Service Technicians (FST) roles and responsibilities as outlined in documentation.
• Facilitate hand-off meetings to verify the accuracy, completeness, and alignment of quoted products with project requirements.
• Develop and execute detailed project plans to achieve scope, timeline, and budget objectives.
• Conduct assessments and audits to ensure all installations adhere to standards, and company policies.
• Oversee and coordinate the performance of technicians to ensure project timelines and standards are met.
• Maintain a thorough understanding of project scopes and expectations for all assigned projects and services.
• Proactively identify and address potential roadblocks, issues, or risks to maintain project integrity.
• Ensure all installation documentation is complete and effectively supports on-site teams.
• Monitor progress and make necessary adjustments to maintain alignment with specifications and goals.
• Pursue professional development opportunities to enhance leadership, communication, and technical skills.
• Perform additional job duties as required to meet business needs.

Construction and Field Project Manager, Physical Security

• Serve clients in the Columbus, Ohio area as Field Service Technician II for K Group Companies
• Lead installation teams and mentor Level 1 installers; delegate tasks and maintain standards
• Configure and program devices and management platforms; commission systems and perform FAT
• Deliver basic operations customer training and ensure customer satisfaction
• Handle project and service tickets; maintain organized, timely communication with coordinators, project managers, and customers
• Work with nurse call systems, card access systems, and video surveillance products
• Pursue professional development focused on leadership and communication
• Accept additional duties as assigned

• Field Service Technician Level II Overview: We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area!
• The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively.
• The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.
• The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.
• Field Service Technician Level II Responsibilities:
• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description
• Field Service Technician Level II Qualifications:
• Minimum 2 years with a previous construction trade
• Advance knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
• Ability to identify and use common low voltage cabling
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have valid US Driver’s license

• The Construction and Field Project Manager will serve as a pivotal leader in managing and executing technical and construction projects. This role involves overseeing field operations, managing on-site activities, and ensuring the successful completion of projects in alignment with organizational standards.
• The ideal candidate will have extensive experience in project management, technical and/or construction operations, and compliance audits.
• A strong ability to assist teams of technicians and serve as an on-site field operations manager is critical.
• This role involves significant travel, exceeding 50%, primarily within the Mid-West region, to effectively initiate, oversee, and drive projects to successful completion.
• Responsibilities include overseeing daily activities, ensuring compliance with project requirements, coordinating technicians, and developing detailed project plans to meet scope, timeline, and budget objectives.
• Qualifications include 3-5 years of experience, PMP preferred, and strong knowledge of electrical and IT systems, with willingness to travel.

Construction and Field Project Manager – Physical Security

• Field Service Technician II Overview: The Field Service Technician Level 2 will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively.
• The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.
• The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.
• Field Service Technician II Responsibilities:
• Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description
• Field Service Technician II Qualifications:
• Minimum 2 years with a previous construction trade
• Advance knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have valid US Driver’s license
• About K Group Companies
• K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
• Why Work Here?
• “Great, focused, team environment.”
• For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.
• As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!
• Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!
• Compensation and Benefits
• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities