K Group Companies

Security Engineer

• Lead new customer acquisition efforts across Indiana, with a focus on the commercial real estate and multifamily verticals
• Build and execute a territory growth plan centered on proactive outreach, discovery, and long-term account development
• Own the prospect and customer-facing milestones of the sales lifecycle, from prospecting and discovery to solution positioning, proposal delivery, negotiation, and close
• Conduct persuasive product and solution demos, aligning customer needs with cloud, on-prem, or hybrid physical security offerings
• Partner closely with Sales Engineering and Technical Account Management to ensure accurate solution design and smooth project transitions
• Represent K Group Companies at industry events, networking functions, and regional engagements
• Maintain accurate CRM data, pipeline forecasts, and activity reporting
• Act as a trusted advisor to prospects, helping them modernize legacy systems and plan long-term technology refresh cycles

Account Executive – Electronic Security Systems

Field Engineer

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician Level II

Field Service Technician, Level II

• Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician II

• Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

• Develop and manage client relationships, serving as the primary point of contact for key accounts.
• Generate new business opportunities by expanding within existing accounts.
• Collaborate with clients to understand business challenges and align solutions across physical security and managed services.
• Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions.
• Stay current with new security technologies, products, and industry trends to advise clients effectively.
• Partner with technical teams to ensure client needs are accurately translated into deliverables
• Identify opportunities for up-selling and cross-selling across the security and IT service portfolio.

Technical Account Manager – Electronic Security Systems

• Lead new customer acquisition efforts across Ohio, with a focus on the commercial real estate and multifamily verticals
• Build and execute a territory growth plan centered on proactive outreach, discovery, and long-term account development
• Own the prospect and customer-facing milestones of the sales lifecycle, from prospecting and discovery to solution positioning, proposal delivery, negotiation, and close
• Conduct persuasive product and solution demos, aligning customer needs with cloud, on-prem, or hybrid physical security offerings
• Partner closely with Sales Engineering and Technical Account Management to ensure accurate solution design and smooth project transitions
• Represent K Group Companies at industry events, networking functions, and regional engagements
• Maintain accurate CRM data, pipeline forecasts, and activity reporting
• Act as a trusted advisor to prospects, helping them modernize legacy systems and plan long-term technology refresh cycles

• Reviews project quotes and scopes before beginning an onsite execution
• Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
• Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
• Troubleshoot and diagnose issues with installed systems
• Conduct routine maintenance and inspections of systems as needed
• Respond promptly to service calls and customer inquiries
• Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends
• Provide excellent customer service and maintain customer satisfaction

Field Service Technician I

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K Group Companies

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