Implementation Consultant
JumpCloud
full-time
Posted on:
Location Type: Remote
Location: India
Visit company websiteExplore more
About the role
- Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.
- Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.
- Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.
- Resolve onboarding and implementation issues via email, or remote web session.
- Regularly follow-up with customers on recommendations, updates and action plans.
- Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.
- Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
- Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.
- Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.
Requirements
- A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software
- 3 to 5 years experience in a prior client-facing SaaS onboarding role
- Excellent project and account management skills
- Excellent interpersonal communication and customer service skills
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- Strong oral and written communication skills
- Possesses a logical approach to problem solving
- Moderate infrastructure, architecture, integration, and environment knowledge
- Previous work experience in a technical domain, or positioning a SaaS product to those audiences, and a basic understanding of the following technologies is preferred, but not required: User onboarding and offboarding
- Project management and implementation roll out experience
- Salesforce experience with account management and automation
- Administrating or supporting SMB environments & architecture
- Office365 / G-Suite administrative understanding
- Device Management - Windows, MacOS and Linux Operating Systems
- Directory Services , specifically Active Directory and LDAP
- Networking & Authentication (RADIUS a plus!)
- Single Sign-on, SCIM, and SAML
- Software systems setup and configuration experience
- Associates degree desired
Benefits
- JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS onboardingproject managementaccount managementinfrastructure knowledgeintegration knowledgeUser onboardingDevice ManagementActive DirectoryLDAPSingle Sign-on
Soft skills
customer serviceinterpersonal communicationproblem solvingproject management skillsoral communicationwritten communicationlearning aptitudecollaborationconsultationfollow-up
Certifications
Associates degree