JUFA Hotels

Bookkeeper

• Preparation of monthly financial statements and ongoing posting of business transactions
• Ensuring proper balance-sheet accounting including profit and loss statements (P&L) and preparing closing documents for external audits
• Reconciliation of balance sheet and clearing accounts
• Collaboration on special projects and on the development and optimization of existing accounting processes
• Point of contact for internal departments and external partners on balance-sheet and accounting-related matters

Senior Accountant, Financial Reporting

Operations

• Steuerung und Koordination aller Abteilungen
• Manager on Duty-Dienste übernehmen
• Optimierung der Arbeitsabläufe für einen reibungslosen Hotelbetrieb
• Teamführung und -entwicklung durch Schulungen und klare Kommunikation
• Einhaltung der JUFA-Qualitätsstandards, Hygiene- und Sicherheitsrichtlinien
• Gästeerlebnis in direkter Betreuung
• Entwicklung des Hotelangebots in Zusammenarbeit mit Cluster Management

Operations Manager

Administrative Assistant

• Leadership of the Front Office team: leading, motivating and scheduling the reception and concierge teams
• Assume leadership responsibility for the front office team to ensure JUFA Spirit customer service
• Training of new employees and ongoing development of the team
• Promote the individual development of all team members through motivational leadership
• Foster positive team dynamics and engagement
• Ensure a high standard of service
• Guest care: welcoming and assisting guests at a professional level
• Warm welcome: guarantee a first-class first impression through exceptional customer service
• Handling guest complaints and conflict resolution
• Personal attention to guests and resolution of individual requests and concerns
• Ensure smooth check-in and check-out processes
• Administrative tasks & revenue optimization: managing room reservations, booking systems and front office processes
• Review of invoices, payments and billing
• Preparation of daily and monthly reports for hotel management
• Develop and implement strategies to increase revenue (cross-selling and up-selling)
• Active participation in revenue management activities to boost occupancy and profitability
• Analyze booking data and competitor information to identify revenue opportunities
• Coordinate with other departments: work with housekeeping, restaurant, kitchen and technical teams
• Ensure guest requests and special requirements are fulfilled
• Quality and process management: compliance with hotel standards, safety and hygiene guidelines
• Optimize workflows and service processes
• Support the implementation of new software or systems
• Point of contact for personnel management

Front Office Manager

• Operational coordination and management of all departments
• Performing Manager-on-Duty shifts
• Ensuring communication and information flow with internal and external stakeholders
• Supporting and challenging the team to achieve high performance
• Optimizing and monitoring workflows across departments
• Training, motivating and developing staff
• Guest service and advising
• Serving as a role model and actively assisting operational tasks
• Conducting inventories and managing stock
• Ensuring and improving hygiene, order, safety and JUFA quality standards
• Further developing offerings in cooperation with hotel management
• Point of contact for personnel management (HR)

Manager

• Gesamtverantwortung für Betrieb, Ergebnis und Weiterentwicklung beider Standorte mit Fokus auf operative Exzellenz, wirtschaftliche Steuerung, Mitarbeiterführung und lokale Marktpositionierung
• Operative und wirtschaftliche Gesamtverantwortung für beide Häuser (P&L, Budget, Forecast, KPI-Tracking)
• Clusterübergreifende Prozess- und Ressourcensteuerung (z. B. Einkauf, Dienstplanung, Veranstaltungs-/Seminarprozesse, Housekeeping-Standards)
• Synergien heben: Harmonisierung von Standards, Best Practices, Auslastungs- und Nachfrage-Management in Abstimmung mit Zentrale/Commercial
• Qualitätsmanagement nach JUFA Standards inkl. Auditfähigkeit, Guest Journey und Beschwerdemanagement
• Aufbau einer klaren Führungsstruktur, Entwicklung der Führungskräfte, Talent Management
• Repräsentation der JUFA Hotels im Mariazellerland, Kooperation mit lokalen Stakeholdern, Mitwirkung an touristischen Projekten
• Enge Schnittstellensteuerung mit den zentralen Fachbereichen (Commercial, HR, IT, Facility Management, Finance)
• Regelmäßige Präsenz an beiden Standorten ist Teil der Rolle; operative Unterstützung erfolgt situativ und zielgerichtet, nicht als Dauerprinzip

Cluster General Manager

• Preparation of monthly financial statements and ongoing posting of business transactions
• Ensure proper ledger accounting including profit and loss (P&L)
• Preparation of closing documentation for external audits
• Reconciliation of balance sheet and clearing accounts
• Work on special topics and contribute to the development and optimization of existing accounting processes
• Point of contact for internal departments and external partners on accounting and financial reporting matters.

Senior Accountant, Financial Reporting

Operations Manager

Front Office Manager

Operations Manager

Cluster General Manager

Senior Accountant, Financial Reporting Expertise