Leadership of the Front Office team: leading, motivating and scheduling the reception and concierge teams
Assume leadership responsibility for the front office team to ensure JUFA Spirit customer service
Training of new employees and ongoing development of the team
Promote the individual development of all team members through motivational leadership
Foster positive team dynamics and engagement
Ensure a high standard of service
Guest care: welcoming and assisting guests at a professional level
Warm welcome: guarantee a first-class first impression through exceptional customer service
Handling guest complaints and conflict resolution
Personal attention to guests and resolution of individual requests and concerns
Ensure smooth check-in and check-out processes
Administrative tasks & revenue optimization: managing room reservations, booking systems and front office processes
Review of invoices, payments and billing
Preparation of daily and monthly reports for hotel management
Develop and implement strategies to increase revenue (cross-selling and up-selling)
Active participation in revenue management activities to boost occupancy and profitability
Analyze booking data and competitor information to identify revenue opportunities
Coordinate with other departments: work with housekeeping, restaurant, kitchen and technical teams
Ensure guest requests and special requirements are fulfilled
Quality and process management: compliance with hotel standards, safety and hygiene guidelines
Optimize workflows and service processes
Support the implementation of new software or systems
Point of contact for personnel management

Requirements

Completed vocational training in hotel management or graduation from a secondary or higher vocational school
Several years of front office experience, ideally with leadership responsibilities
Experience with hotel software
Good knowledge of accounting, reservation systems and guest management
Foreign language skills, at least English; additional languages are an advantage
Strong leadership and team skills
Friendly and professional manner
Organizational skills and ability to work under pressure
Strong communication and conflict resolution skills
High service orientation and empathy

Benefits

Sales commission
25% Sunday premium pay
A guaranteed 13th and 14th month salary
Full-time (40 hours per week)
Precise timekeeping with electronic time tracking and minute-accurate payroll
At least one weekend off per month guaranteed
Attractive training opportunities and a talent development program
Free meals on every working day
Vacation discounts, family & friends discounts and employee benefits
Team events and excursions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hotel managementguest managementreservation systemsaccountingrevenue managementbooking systemsdata analysisreport preparationconflict resolutionworkflow optimization

Soft Skills

leadershipteam motivationorganizational skillscommunicationempathycustomer serviceproblem-solvingprofessionalismteam dynamicspressure management

Certifications

vocational training in hotel management