Network Engineer

• Support the implementation of new network solutions and enhance existing infrastructure.
• Troubleshoot network issues, resolve outages, and perform root cause analysis.
• Assist with network upgrades, patches, and maintenance to ensure security and optimal performance.
• Collaborate with senior engineers to design and implement scalable network solutions.
• Maintain detailed network documentation, including diagrams and configuration details.
• Ensure compliance with industry standards and best practices for network security and reliability.
• Provide technical support and respond to service requests from clients or internal teams.
• Set up, configure, and deploy service provider routers, switches, and firewalls.
• Bridge the technical knowledge gap by breaking down complex network deployments and protocols into understandable content for non-expert team members.

Network Engineer, Routing and Switching

Support Engineer

• JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center team working remotely where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
• Position Overview:
• As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers’ peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners’ customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.