• Define and execute the strategy for the tax and regulatory Managed Services, ensuring alignment with overall company goals.
• Identify and pursue new business opportunities; provide sales and marketing support, develop pricing strategies, and lead responses to RFPs.
• Partner with business development teams to grow revenue across existing clients and expand into new markets.
• Monitor industry trends and customer needs to inform new product offerings and service enhancements.
• Oversee day-to-day operations across multiple managed services platforms, ensuring quality, efficiency, and compliance.
• Drive continuous improvement initiatives and leverage technology to deliver greater scalability and margin improvement.
• Establish and track KPIs, SLAs, and financial performance metrics across service lines.
• Implement best practices in service delivery, risk management, and customer success.
• Establish and monitor product budgets.
• Lead and develop multiple functional teams, fostering a culture of accountability, innovation, and collaboration.
• Build high-performing teams by recruiting, mentoring, and retaining top talent.
• Champion cross-functional alignment between operations, technology, sales, and client service teams.
• Serve as executive sponsor for key clients, ensuring high levels of satisfaction and long-term partnership.
• Build structured client feedback loops and implement improvements based on insights.
• Maintain a relentless focus on customer retention and expansion.

VP Managed Services, Tax & Regulatory

Compliance

• Serve as the primary point of contact for assigned telecommunications clients regarding regulatory reporting.
• Coordinate with clients to gather necessary reporting information and ensure timely submissions.
• Analyze financial and operational data to prepare and submit compliance filings to the FCC, PUCs, and other regulatory agencies.
• Maintain strong knowledge of industry regulatory changes and apply updates to compliance processes.

Regulatory Compliance Specialist

Network Engineer

• Support the implementation of new network solutions and enhance existing infrastructure.
• Troubleshoot network issues, resolve outages, and perform root cause analysis.
• Assist with network upgrades, patches, and maintenance to ensure security and optimal performance.
• Collaborate with senior engineers to design and implement scalable network solutions.
• Maintain detailed network documentation, including diagrams and configuration details.
• Ensure compliance with industry standards and best practices for network security and reliability.
• Provide technical support and respond to service requests from clients or internal teams.
• Set up, configure, and deploy service provider routers, switches, and firewalls.
• Bridge the technical knowledge gap by breaking down complex network deployments and protocols into understandable content for non-expert team members.

Network Engineer, Routing and Switching

Support Engineer

• JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center team working remotely where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
• Position Overview:
• As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers’ peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners’ customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.