Operations

• Plan and manage staffing requirements for the touring division, aligning resource allocation with business needs
• Design and deliver training programs for touring staff at the start of each season and as needed throughout the year
• Manage operational plans for the touring division, ensuring delivery of exceptional guest experiences while meeting financial objectives and performance targets
• Oversee the delivery of all promoted inclusions in support of the touring program, ensuring alignment with customer expectations and business goals
• Foster a high-performance culture by delegating tasks, mentoring, and managing the performance of on-road crew to ensure operational excellence
• Ensure the efficient use of touring assets, including managing compliance documentation and operational resources
• Effectively manage touring-related costs to align with the annual budget
• Ensure timely reporting and management of safety incidents and adverse events, prioritising the wellbeing of staff and guests
• Report directly to the General Manager, Touring Operations and support on-road crew

Operations Manager, Touring

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