Journey Beyond

Operations

• Plan and manage staffing requirements for the touring division, aligning resource allocation with business needs
• Design and deliver training programs for touring staff at the start of each season and as needed throughout the year
• Manage operational plans for the touring division, ensuring delivery of exceptional guest experiences while meeting financial objectives and performance targets
• Oversee the delivery of all promoted inclusions in support of the touring program, ensuring alignment with customer expectations and business goals
• Foster a high-performance culture by delegating tasks, mentoring, and managing the performance of on-road crew to ensure operational excellence
• Ensure the efficient use of touring assets, including managing compliance documentation and operational resources
• Effectively manage touring-related costs to align with the annual budget
• Ensure timely reporting and management of safety incidents and adverse events, prioritising the wellbeing of staff and guests
• Report directly to the General Manager, Touring Operations and support on-road crew

Operations Manager, Touring

Engineer

• Perform daily engine and machinery checks on assigned vessels
• Collaborate with the Master to manage the safe operations of the vessel in accordance with policies and procedures
• Diagnose system problems as they occur
• Ensure all maintenance requirements and actions are recorded accurately
• Coordinate and uphold effective preventative maintenance programmes
• Ensure safe mechanical operations of vessels and enhance guest experience, maintaining commitment to safety and excellence

Vessel Engineer

Procurement

• Lead procurement, inventory management, and supply chain functions across all Cruise Whitsundays sites and vessels
• Report directly to the Guest Experience Manager
• Manage daily purchasing and procurement activities across sites and vessels
• Maintain optimal stock levels through effective inventory management
• Analyse inventory data to inform strategic decision-making
• Negotiate supplier agreements and pricing structures to secure best value
• Ensure accurate reporting and budget adherence while maintaining stock integrity across the organisation
• Foster relationships with suppliers to optimise costs and efficiencies
• Drive financial value and ensure alignment with operational needs

Stores and Procurement Manager

• Hybrid role combining responsibilities of a Vessel Engineer and Senior Vessel Engineer, reporting to the Fleet Engineering Manager
• Ensure the safe mechanical operations of vessels and uphold engineering training standards
• Oversee machinery space condition and competency of Vessel Engineers, focusing on their professional development
• Manage the vessel visit and inspection program to ensure compliance and safety
• Oversee training and development requirements for Vessel Engineers and assess performance, providing coaching
• Assist in drafting and implementing vessel engineering SOPs, documents, and touch drills
• Ensure vocational training aligns with career progression pathways for Vessel Engineers, MED2, and MED3
• Conduct audits and oversee the training of vessel HELM records and onboard users
• Facilitate on-the-job training for MEDs to promote personal and professional growth
• Collaborate with the Fleet Engineering Manager to maintain the highest standards of mechanical operations
• Maintain high levels of guest service and operational reliability

Senior Vessel Engineer

Controller

• Manage and operate Adelaide Parklands Terminal yard signalling system
• Authorise all train movements within Adelaide Parklands Terminal
• Coordinate the safe shunting of rollingstock and rail movements within the Adelaide Parklands Terminal yard
• Oversee and coordinate the arrival and departure of all Journey Beyond Rail Experience (JBRE) trains at the Adelaide Parklands Terminal
• Operate JBRE train wash facility
• Assist with refuelling of powervan carriages and locomotives
• Monitor and manage movements of, and provide rail protection for, JBRE staff, contractors and visitors within platform areas and yard
• Authorise contractor and visitor entry within the terminal yard
• Using computerised train management system, process and issue operational documentation for PN train crews and relevant JBRE personnel
• Assist with rail operations administrative tasks, yard maintenance and minor repairs to terminal equipment and infrastructure

Operations Manager, Touring

Vessel Engineer

Stores and Procurement Manager

Senior Vessel Engineer

Rail Operations Coordinator/Signal Controller