Journey Beyond

Account Executive

• Deliver a comprehensive travel experience service that exceeds guests’ expectations
• Offer exceptional customer service over various communication platforms
• Provide guests with information on products and personalized solutions
• Achieve individual and team KPIs while acting as a product ambassador

Travel Sales Consultant

Financial Planning and Analysis

• Support through annual business planning process including budget and forecast preparation and regular progress reporting and ensure appropriate support is provided.
• Support the achievement of Journey Beyond projects across all corporate departments.
• Provide analytical and business case support for investment decisions including financial modelling and scenario analysis.
• Identify, develop and implement documented process improvements.
• Supporting on tracking and reporting cost efficiency measures – ensuring initiatives are implemented and effectively delivering expected results.
• Conduct detailed analysis of spending patterns, cost drivers, and cost allocations, identifying areas for improvement and efficiency gains.
• Supporting on ad hoc corporate reporting and analysis and improvements.
• Supporting on other ad hoc corporate projects as required.
• Manage Corporate recharge process.
• Provide support to Corporate Accounting team

Finance Business Partner

Human Resources

• Provide day-to-day HR advice and support to employees
• Work with leaders and manage HR operations
• Establish open, collaborative relationships with management, employees, and stakeholders
• Support actions in response to employee engagement surveys
• Deliver key projects for the benefit of our people
• Partner with talent acquisition for recruitment needs
• Coach and mentor people leaders
• Handle employee relations, performance management, and learning and development

HR Business Partner

Controller

• Manage and operate Adelaide Parklands Terminal yard signalling system
• Authorise all train movements within Adelaide Parklands Terminal
• Coordinate the safe shunting of rollingstock and rail movements within the Adelaide Parklands Terminal yard
• Oversee and coordinate the arrival and departure of all Journey Beyond Rail Experience (JBRE) trains at the Adelaide Parklands Terminal
• Operate JBRE train wash facility
• Assist with refuelling of powervan carriages and locomotives
• Monitor and manage movements of, and provide rail protection for, JBRE staff, contractors and visitors within platform areas and yard
• Authorise contractor and visitor entry within the terminal yard
• Using computerised train management system, process and issue operational documentation for PN train crews and relevant JBRE personnel
• Assist with rail operations administrative tasks, yard maintenance and minor repairs to terminal equipment and infrastructure

Rail Operations Coordinator/Signal Controller

Engineer

• Hybrid role combining responsibilities of a Vessel Engineer and Senior Vessel Engineer, reporting to the Fleet Engineering Manager
• Ensure the safe mechanical operations of vessels and uphold engineering training standards
• Oversee machinery space condition and competency of Vessel Engineers, focusing on their professional development
• Manage the vessel visit and inspection program to ensure compliance and safety
• Oversee training and development requirements for Vessel Engineers and assess performance, providing coaching
• Assist in drafting and implementing vessel engineering SOPs, documents, and touch drills
• Ensure vocational training aligns with career progression pathways for Vessel Engineers, MED2, and MED3
• Conduct audits and oversee the training of vessel HELM records and onboard users
• Facilitate on-the-job training for MEDs to promote personal and professional growth
• Collaborate with the Fleet Engineering Manager to maintain the highest standards of mechanical operations
• Maintain high levels of guest service and operational reliability

Senior Vessel Engineer

Procurement

• Lead procurement, inventory management, and supply chain functions across all Cruise Whitsundays sites and vessels
• Report directly to the Guest Experience Manager
• Manage daily purchasing and procurement activities across sites and vessels
• Maintain optimal stock levels through effective inventory management
• Analyse inventory data to inform strategic decision-making
• Negotiate supplier agreements and pricing structures to secure best value
• Ensure accurate reporting and budget adherence while maintaining stock integrity across the organisation
• Foster relationships with suppliers to optimise costs and efficiencies
• Drive financial value and ensure alignment with operational needs

Stores and Procurement Manager

• Perform daily engine and machinery checks on assigned vessels
• Collaborate with the Master to manage the safe operations of the vessel in accordance with policies and procedures
• Diagnose system problems as they occur
• Ensure all maintenance requirements and actions are recorded accurately
• Coordinate and uphold effective preventative maintenance programmes
• Ensure safe mechanical operations of vessels and enhance guest experience, maintaining commitment to safety and excellence

Vessel Engineer

Operations

• Plan and manage staffing requirements for the touring division, aligning resource allocation with business needs
• Design and deliver training programs for touring staff at the start of each season and as needed throughout the year
• Manage operational plans for the touring division, ensuring delivery of exceptional guest experiences while meeting financial objectives and performance targets
• Oversee the delivery of all promoted inclusions in support of the touring program, ensuring alignment with customer expectations and business goals
• Foster a high-performance culture by delegating tasks, mentoring, and managing the performance of on-road crew to ensure operational excellence
• Ensure the efficient use of touring assets, including managing compliance documentation and operational resources
• Effectively manage touring-related costs to align with the annual budget
• Ensure timely reporting and management of safety incidents and adverse events, prioritising the wellbeing of staff and guests
• Report directly to the General Manager, Touring Operations and support on-road crew