Joseph Joseph Ltd

Sales

• Provide day-to-day administrative support to the U.S. sales team, ensuring timely and accurate execution of key business processes
• Serve as a primary point of contact for customers regarding product information, order status, inventory availability, pricing inquiries, and general account support
• Support inside sales efforts, including calling and emailing customers daily
• Assist external brokers in the management off-price retail accounts, including coordinating product offerings and pricing
• Prepare sales reports, presentations, new item forms, customer documentation, and other materials required to support the sales team
• Assist with new product launches, promotional programs, and customer-specific initiatives
• Coordinate with Customer Service, Sales Operations, Supply Chain, Marketing, and Finance teams to resolve customer issues and ensure a high level of customer satisfaction
• Maintain customer records, pricing files, and sales information within company systems
• Support trade shows, customer meetings, and sales events as required
• Contribute to continuous improvement initiatives and support changing business priorities as the organization grows

Sales Coordinator

Account Manager

• Achieve or exceed all sales and profitability KPIs across assigned customers and channel portfolio
• Identify and develop new customer opportunities using a strategic and entrepreneurial approach
• Drive growth within existing accounts by building strong partnerships and executing both short- and long-term business strategies
• Lead new product introductions and category expansion initiatives that support revenue growth and brand development
• Develop, implement, and regularly review comprehensive account plans, including promotional strategies and financial performance
• Monitor and analyze competitive activity, market dynamics, and evolving customer and consumer trends
• Collaborate closely with internal cross-functional teams to deliver best-in-class customer service while meeting corporate financial and strategic objectives
• Manage all required administrative responsibilities, including business plans, reports, presentations, pricing controls, and performance evaluations
• Contribute to the broader success of the organization by working collaboratively and adapting to changing priorities

National Account Manager – Grocery Channel

National Account Manager – Mass

Customer Success Manager

• Oversee the retention strategy to drive customer lifetime value, repeat purchase rate and frequency through a deep understanding of customer behaviour and insight-led decision making
• Lead the development of a customer insight function, turning behavioural and transactional data into clear, actionable insights and recommendations for the business
• Own customer segmentation strategy (lifecycle, value, behavioural, affinity) to enable effective targeting and personalisation across all channels
• Build and own a customer measurement framework including LTV, retention, churn, cohort analysis and segment contribution
• Analyse the end-to-end customer journey to identify friction points, opportunities and growth levers
• Deliver regular reporting and insight packs (weekly, monthly, ad hoc) with clear narratives and commercial actions
• Partner closely with Ecommerce, Brand, Trading and Product teams to embed customer insight into planning and decision-making
• Own and manage the Email marketing strategy: planning, briefing, A/B testing, reporting and optimisation across campaigns and lifecycle journeys
• Own and manage the SMS marketing strategy: planning, testing, reporting, performance optimisation and budget management
• Manage and evolve lifecycle programmes across acquisition, onboarding, repeat and reactivation
• Own and optimise the loyalty programme, focusing on engagement, incremental revenue and retention impact
• Forecast revenue from New and existing customers and model the impact of retention initiatives to inform budgets and targets
• Grow and enrich the customer database, leveraging first-party data strategies across onsite capture, paid media and preference centres
• Ensure ongoing database management and governance, maintaining data quality and GDPR compliance
• Own the CRM and customer insight roadmap, prioritising initiatives based on impact and effort (e.g. personalisation, referrals, testing roadmap)
• Work closely with Ecommerce, Brand and Digital Design teams on campaign planning and execution
• Manage relationships with key partners (ESP, SMS and Loyalty platforms)
• Managing and resolving any customer-related queries that may arise directly from your channels (e.g. loyalty queries, email queries, data deletion requests etc)

CRM, Customer Insights Manager

Digital Marketing

• Own day-to-day campaign execution across Paid Search, Paid Social and Affiliates
• Optimise performance and identify opportunities to improve ROAS and efficiency
• Work closely with agency partners to deliver campaigns aligned to targets
• Support budget tracking and performance analysis
• Deliver regular reporting with clear insights and actions
• Support the briefing process for new campaigns, ensuring briefs are accurately implemented across platforms and partners
• Coordinate campaign assets across internal teams and agencies, ensuring correct formats, specifications and deadlines are met
• Manage campaign setup and QA processes, ensuring all elements (creative, tracking, budgets, targeting) are correctly implemented
• Monitor campaign launch readiness and ensure all campaigns go live on time and as planned, flagging any risks or issues early
• Support testing roadmap across audiences, creatives and landing pages
• Ensure accurate tracking and campaign QA across all platforms
• Collaborate with CRM and Ecommerce teams to align campaigns to trading priorities

Digital Marketing Executive

• Own and deliver the Benelux growth strategy across retail, e-commerce and distributor channels
• Drive sustainable growth through new product launches, category expansion and increased distribution
• Take full responsibility for P&L performance, optimising revenue and margin delivery
• Build and develop senior-level relationships with key partners including department stores
• Identify and unlock new business opportunities while strengthening existing customer relationships
• Develop and execute joint business plans with key accounts
• Drive best-in-class in-store execution and trade marketing initiatives
• Provide market and consumer insights to influence product development at HQ
• Collaborate closely with cross-functional teams in London
• Continuously improve processes to drive efficiency and scalability

Sales Coordinator

National Account Manager – Grocery Channel

National Account Manager – Mass

CRM, Customer Insights Manager

Digital Marketing Executive

Sales Manager