Joseph Joseph Ltd

Customer Support

• Assisting the Customer Service Manager in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
• Be a subject matter expert in Joseph Joseph products, process, systems and customers.
• Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
• Timely response to all enquiries, working to achieve first contact resolution.
• Develop and maintain strong professional cross functional relationships with (not limited to): Finance/Credit Control, Logistics, Sales
• Drive development of improved customer order process, service delivery and behaviours.
• Ensure service level standards and KPI’s are maintained to a high standard

Customer Service Executive