Jones Lang LaSalle Americas, Inc.

Customer Success Manager

• Define and execute a dynamic strategic vision to continuously enhance Corrigo's Client Success function, ensuring optimal client value delivery.
• Cultivate and manage comprehensive relationships with assigned Enterprise and Mid-Market Clients, aligning with their strategic objectives to drive adoption and maximize value realization.
• Establish a trusted/strategic advisor relationship with each assigned client, consistently delivering value through our products and services.
• Collaborate closely with clients to define desired outcomes, critical goals, and key performance indicators, actively supporting their achievement.
• Conduct in-depth Strategic Business Reviews to ensure clients are optimally positioned on the Corrigo platform throughout their lifecycle, maximizing their experience and ROI.
• Collaborate with marketing and sales teams to support customer advocacy initiatives, create compelling case studies, and deliver impactful testimonials.
• Expertly manage client expectations, balancing satisfaction with realistic goal setting.
• Serve as a Project Management liaison, coordinating cross-departmental efforts for a wide array of activities including integrations, migrations, version upgrades, custom development, training, tactical consulting, and future implementation projects.
• Champion support resolution plans and application change orders critical to the client base.
• Provide guidance and planning through application upgrades and patches.
• Develop and oversee key scope documents, including high-impact presentations, comprehensive statements of work, detailed functional and technical requirements, insightful reports, and robust project plans.
• Engage regularly with high-level client stakeholders, including Directors, VPs, and C-suite executives of Fortune 500 companies.
• Implement proactive monitoring of product usage and health indicators to identify at-risk customers and develop effective mitigation strategies.
• Foster seamless collaboration between internal Product Management and Sales/Marketing Teams, ensuring client feedback informs product roadmaps and maintaining consistent access to the Voice of the Customer.
• Proactively identify and capitalize on opportunities for increased adoption, expansion, and strategic upselling within client organizations.
• Adapt to additional projects and responsibilities as directed by management.

Customer Success Executive

Account Manager

• Network with tech school partners to connect with industrial maintenance talent.
• Provide your resume and contact information to enhance your job search.
• Discuss qualifications for upcoming openings with the recruiting team.
• Explore current openings and activate a personal job alert on the Careers page.

Reliability Maintenance & Engineering – Tech School Partnerships

Operations

• Owns and drives the safety culture on the account, starting with role modeling safe behavior and ensuring accountability against the account’s safety policies and procedures program.
• Responsible for driving the positive direction of the account’s contract Key Performance Indicators to include establishing the account’s processes, procedures and programs; driving accountability against the set processes and procedures; and ensuring continuous improvement.
• Responsible for managing and meeting the account’s Labor, Parts, Repairs, and Maintenance (PRM) budgets.
• Establishes, improves, and ensures consistency and accountability against the account’s Quality Maintenance program driving Operational Equipment Efficiency and Uptime in the positive direction.
• Provide operational leadership setting the accounts technical direction through a team of Regional Managers.
• Ensures that maintenance fundamentals are in place and executed against.
• Drives development and implementation of Standard work & Leader Standard Work to minimize variation.
• Responsible for prompt response to client requests: including timely root cause analysis and corrective action plans when gaps are identified.
• Works with Sr. Operations Director counterpart to drive a seamless service delivery between east and west regions essentially resulting in a matrix organization for all regions.
• Proactively identifies issues with people & processes and develops gap closing actions to prevent issues.
• Works closely with Client senior leadership to translate strategy into tactical execution.
• Drives compliance against all Federal, State and Local regulations.
• Reviews program metrics on a daily basis to identify negative trends and deploy corrective actions. Also identifies positive trends to extract best known methods and implement across the account to drive Operational Equipment Efficiency and Uptime.
• Owns the relationship with the client business unit directors.
• Other duties as assigned.

Senior Operations Director

Engineer

• Lead and supervise rack deployment teams across multiple concurrent projects while coordinating work assignments, schedules, and resource allocation for complex deployment activities
• Oversee advanced server rack installations and validate adherence to engineering specifications while directing installation of sophisticated liquid cooling infrastructure including multi-rack CDU systems
• Manage comprehensive liquid cooling system operations including installation, commissioning, and maintenance of cooling distribution units from header to rack connection
• Plan and execute preventative, corrective, and emergency maintenance programs across rack infrastructure while coordinating structured rounds workorders and ensuring compliance with operational procedures
• Supervise 24/7 operational monitoring of CDU parameters including flow rates, temperature differentials, and system pressures while overseeing EPMS/BMS dashboard management
• Direct comprehensive chemical management and quality control programs including fluid testing procedures, water chemistry validation, and DI water system maintenance
• Lead emergency response teams for coolant leaks, system failures, and critical alarms while conducting root cause analysis investigations and implementing corrective action plans
• Develop strategic deployment strategies and best practices for rack installation programs while analyzing performance data and recommending system optimization initiatives
• Oversee maintenance documentation, calibration records, and asset management system updates while ensuring compliance with facility standards and regulatory requirements

Assistant Chief Engineer – Hybrid Space Team Lead

Analyst

• Prepare detailed financial analysis, including NPV cash flows
• Occasionally performing complex financial analyses (e.g., headquarters, master plans, etc.) with supervision
• Evaluate client building alternatives and lease options on qualitative and quantitative analysis
• Prepare detailed approval documents for client submission
• Assist in the preparation and update of reports, presentations and analyses
• Work directly with clients and team members to resolve financial model, transaction and landlord issues
• Attend regular conference calls
• Review of lease documents and write lease summaries and abstracts.
• Review other materials as part of the due diligence process
• Assist in preparing commission invoices and tracking transactions on web-based application
• Develop an understanding of basic building systems, real estate, and lease terminology
• Become familiar with the lease negotiation process and lease issues
• Account internal and Client ad-hoc reporting

Transaction Analyst

Recruitment

• Responsible for managing candidates throughout the full recruiting life cycle
• Create and execute a recruitment plan for various roles from entry to executive level
• Develop relationships with colleges and universities, veteran associations, and additional key recruiting contacts
• Provide monthly recruiting metrics for internal and external client reporting
• Work with HR Business Partner(s) and/or business unit hiring managers to clarify job specifications
• Utilize internet, employee referrals and networking to identify and contact qualified applicants
• Develop new sources to identify and proactively build a warm bench of talent
• Work with Director of Resourcing to create best practices for recruiting
• Support Affirmative Action/Diversity initiatives

Recruiter – Contract

Administration

• Provide operational and technical guidance to accounts
• Support the AMR Operations Enablement team and accounts in executing Corrigo to Americas accounts
• Manage the JLL Corrigo work order process and systems and associated data platform
• Serve as the single point of contact to the account team for all CMMS systems related questions
• Responsible for production of monthly, quarterly, annual and ad-hoc account reporting
• Responsible for system and user process documentation
• Provide new user training, advanced user training, and new feature training

Program Administrator

• Partner with account leaders to develop and execute talent strategies that support organizational growth and account-specific objectives
• Lead comprehensive workforce planning initiatives, anticipating future talent needs and building proactive recruitment strategies for critical roles
• Drive enterprise-wide recruiting metrics and analytics, providing executive-level reporting on talent acquisition performance, market trends, and competitive intelligence
• Establish and optimize scalable recruitment processes capable of handling high volume placements while maintaining quality and candidate experience standards
• Build and mentor high-performing recruiting teams, implementing best practices for sourcing, screening, and candidate assessment across multiple markets
• Oversee full-cycle recruitment for senior-level and high-volume positions, managing complex hiring processes from strategy development through onboarding
• Develop and maintain executive-level relationships with key stakeholders, serving as trusted advisor on talent market conditions and recruitment strategy
• Create comprehensive talent pipeline strategies, building warm candidate pools for critical functions and hard-to-fill roles
• Implement advanced sourcing methodologies including executive search, competitive intelligence, and strategic networking to identify top-tier candidates
• Design and execute recruitment marketing strategies to enhance employer brand and attract passive candidates in competitive markets

Senior Director, Talent Acquisition

• Be a subject matter expert in Automation primarily low code/no code technologies
• Identifying functional capability gaps and investigate tools for evaluation
• Manage and run POC’s working with IT, business and vendors
• Create product awareness and influence adoption
• Develop product adoption opportunity landscape and track product adoption

Director, Operations Technology Strategy

Manager

• Responsible for L1 & L2 Run Support & maintenance of deployed RPA solutions
• Capture and publish Run metrics/KPIs like incidents, change requests
• Design, develop, and implement RPA solutions using Automation Anywhere A360, Power Platform
• Review the code and the design, provide expertise in development and integration of systems
• Collaborate with the RPA Governance on best practices