About the role
- Partner with the JLL Account Director, Regional Director and the JLL Operations leadership team
- Develop the account's IFM strategic operating plan
- Serve as a strategic leader responsible for managing comprehensive workplace experience services
- Ensure exceptional service delivery while fostering high-performing teams
- Drive continuous improvement initiatives that advance JLL's operational excellence and client satisfaction
- Participate in global/regional planning to develop portfolio strategies
- Prepare impactful presentations for executive stakeholders
- Build and manage high-performing teams
- Provide tactical operational facilities support and oversight of key JLL third-party supplier partners
- Manage all client regional workplace experiences and facilities services activities
- Oversee regional continuous improvement initiatives
Requirements
- 8-10+ years of experience in facility and operations leadership
- Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field
- Advanced knowledge of Workplace Experiences and Facilities Management industry best practices
- Knowledge of commercial real estate, project management and real estate finance fundamentals
- Exemplary Client Relationship Management skills
- Strong analytical ability, judgment, problem-solving and crisis management skills
- Technical proficiency in basic computer applications, CMMS, Microsoft Office, PowerPoint, Visio and Microsoft Teams software
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- 401(k) plan with matching company contributions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
facility managementoperations leadershipworkplace experienceproject managementreal estate financeanalytical abilityproblem-solvingcrisis management
Soft skills
client relationship managementleadershipteam managementcommunicationstrategic planning
Certifications
Bachelor's degree