Business Banking Relationship Manager, Healthcare
U.S. Bank
Account Manager – Hybrid Cloud Sales
Cox Enterprises
full-time
Posted on:
Location Type: Hybrid
Location: Kansas, Montana, Ohio, Oklahoma, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $74,700 - $112,100 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudSwift
About the role
- Oversee the retention, growth, and satisfaction of an assigned customer base within RapidScale’s cloud managed services
- Act as the primary customer contact, driving value, renewals, and expansion opportunities
- Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders
- Manage contract renewals, retention efforts, and expansion to minimize churn
- Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value
- Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.)
- Develop and execute strategic account plans to drive revenue growth and meet or exceed assigned quota
- Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization
- Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs
- Maintain accurate CRM records, forecasting, and pipeline management
- Provide leadership with customer insights, highlighting risks and opportunities
- Manage escalations proactively, ensuring swift resolution
- Stay current on cloud MSP trends through industry events, customer meetings, and training
Requirements
- A Bachelor’s Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master’s degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree
- 4+ years of experience in account management, customer success, or sales within a cloud-based services environment
- Proven track record of customer retention, contract renewals, and driving revenue growth in Cloud MSP, SaaS, or IT services companies
- Proficiency in Salesforce (or similar CRM), account planning, and pipeline management
- Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship
- Preferred: Certifications such as AWS, Azure, Google Cloud practicioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar
- Preferred: Experience managing customers with revenues between $100 million and $5 billion+
- Preferred: Industry expertise in Healthcare, Banking, Financial Services, Insurance, SaaS, or Retail/E-Commerce
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
- seven paid holidays throughout the calendar year
- up to 160 hours of paid wellness annually for their own wellness or that of family members
- additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successsalescustomer retentioncontract renewalsrevenue growthcloud solutionsupsell strategiescross-sell strategiespipeline management
Soft skills
relationship buildingleadershipcommunicationproblem-solvingstrategic planningcustomer insightsescalation managementcollaboration
Certifications
AWS Certified Solutions ArchitectMicrosoft Azure Solutions ArchitectGoogle Cloud Professional Cloud ArchitectAWS certificationAzure certificationGoogle Cloud practitioner certification
