Account Manager

• Oversee the retention, growth, and satisfaction of an assigned customer base within RapidScale’s cloud managed services
• Act as the primary customer contact, driving value, renewals, and expansion opportunities
• Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders
• Manage contract renewals, retention efforts, and expansion to minimize churn
• Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value
• Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.)
• Develop and execute strategic account plans to drive revenue growth and meet or exceed assigned quota
• Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization
• Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs
• Maintain accurate CRM records, forecasting, and pipeline management
• Provide leadership with customer insights, highlighting risks and opportunities
• Manage escalations proactively, ensuring swift resolution
• Stay current on cloud MSP trends through industry events, customer meetings, and training

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