Oversee the environmental and safety program for the sites and foster a “Safety First” culture within the JLL and supplier teams
Sets overall vision and leadership for the operations team across respective region of sites
Establish and execute strategic direction for operations & maintenance team in alignment with client goals.
Ensure all Client and JLL safety procedures are followed.
Develop training programs to increase team technical capabilities.
Coordinate the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's assets
Monitor and review preventive maintenance programs.
Utilize data to develop trends and insights that will drive continuous improvement in the site performance
Manage third-party contractors/vendors engaged in operating and maintaining properties
Team with Sourcing Manager to bid and contract for scheduled and operational maintenance and project services
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
Maintain site performance indicators
Lead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures
Develop and maintain positive relationship with Client and Operations team by providing a seamless interface to client; must have superior leadership skills, sense of urgency, bias for action, attention to detail and creativity
Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.
Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Work with Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools. Complete all performance reviews, both mid-year and year-end, on a timely basis.
Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken. Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
Develop and maintain operating budgets for all sites, meeting targets as defined in SLAs. Provide written variance analysis and forecast to client
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts. Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
Develop property specific multi-year capital improvement project plans. Manage the process to complete the projects.
Requirements
Undergraduate degree in Engineering, Business Administration, or related field preferred
Minimum 5 years direct supervision of a facilities organization
Strong organizational and client relationship management skills
Demonstrated negotiation skills
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation
Advanced understanding of commercial leases, contract documents and routine accounting methods
Familiarity with and understanding of building systems
Ability to multitask and work without direct supervision
Excellent prioritization and conflict resolution
Proficient in MS Office, and possess strong written, verbal and people skills.
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
facilities managementpreventive maintenancebudget managementcapital improvement project planningcontract negotiationdata analysisCMMS toolsbuilding systemssafety procedurestechnical training development