Outside Sales Representative
Xylem
Partner Relationship Manager
Jonas Software
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Ray
About the role
- Build and maintain strong relationships with partners using our payment solutions
- Serve as the primary point of contact for partner inquiries, concerns, feedback, and escalated issues and ensure timely follow-up and resolution
- Track and chase down unresolved issues across departments and external providers until closure
- Develop and maintain a deep understanding of partner workflows to anticipate and prevent potential issues
- Escalate system issues and advocate for partner needs within the organization
- Support partner onboarding and ensure successful integration with payment platforms
- Coordinate with other departments to proactively address risk and compliance issues
- Ensure partners are informed about regulatory changes and product updates
- Track partner interactions and maintain accurate records in CRM systems
- Prepare reports on partner engagement, support metrics, and satisfaction levels, and develop strategies to improve partner satisfaction and retention
- Be a champion for integrating AI into the PRM team and procedures
Requirements
- Bachelor’s degree in Business, Finance, Communications, or related field
- Proven experience in partner relationship management within the payments or fintech industry
- Strong understanding of payment platforms, transaction processing, and compliance requirements
- Proven experience in navigating cross-functional teams and third-party relationships to resolve customer or partner issues
- Demonstrated accountability in managing and resolving complex partner challenges
- Excellent communication and problem-solving skills
- Proficiency in CRM software and Microsoft Office Suite, specifically strong Excel skills
- Ability to manage multiple partner accounts and prioritize effectively
- High level of professionalism and partner-centric attitude
- Some travel could be required (~20%)
- All applicants must have pre-existing legal authorization to work in the United States
- This position does not offer visa sponsorship
