Joko

Account Manager

• Own and grow the Gift Cards business commercially
• Build and strengthen relationships with leading merchants and providers
• Negotiate killer deals to secure the best value for Joko users
• Identify and unlock untapped opportunities across categories
• Design processes from scratch : from merchant collaboration to commercial strategy

Account Manager – Gift Cards

Recruitment

• Innovate and implement recruitment strategies to attract top-tier talent.
• Utilize diverse sourcing techniques to proactively identify and engage potential candidates.
• Streamline recruitment processes using Ashby, our Applicant Tracking System (ATS), ensuring efficiency and compliance.
• Foster relationships with recruitment agencies, universities, associations, and job boards to expand our talent pool.
• Create a dynamic and engaging hiring process, promoting the Joko culture and values for the best candidate experience.
• Create and sustain a system for tracking and measuring candidate feedback to enhance the recruitment journey and candidate experience.
• Partner with hiring managers to understand their staffing needs. Co-create effective job descriptions and scorecards.
• Work closely with the Marketing team to align employer branding with our brand strategy, highlighting the unique aspects of working at Joko.
• Develop and sustain feedback loops with hiring managers to continually improve and optimize hiring processes.
• Train our team members on hiring best practices.
• Develop robust evaluation tools such as scorecards and interview grids.
• Standardize training programs for hiring managers to ensure a consistent and high-quality interview process.
• Collaborate with the People Operations Manager and HRBP on salary benchmarking and onboarding strategies, ensuring a competitive edge in talent attraction and seamless integration of new hires.

Talent Acquisition Manager

Operations

• Identify friction points, risks, and inefficiencies in user journeys
• Feed actionable insights back to internal teams
• Ensure our operations scale with high standards of quality, consistency, and efficiency
• Define, track, and analyse operational KPIs to identify trends, root causes, and improvement opportunities
• Lead cross-functional operational projects, from process audits to tooling, automation, and training
• Manage outsourcing partners (BPOs): define performance standards, track KPIs, drive quality improvements, and address performance gaps
• Turn user feedback and ticket analysis into actionable insights and drive impact with Product, Tech and Marketing teams
• Scale Care operations through process, tooling, and training improvements
• Analyze fraud signals, claims data, and operational metrics to identify risks and inefficiencies
• Lead initiatives to strengthen controls, automate workflows, and improve scalability

Operations Manager, Care Operations

Growth Marketing

• Define and implement Joko’s user acquisition strategy across all markets and platforms (mobile app and web).
• Drive strategic thinking in user acquisition.
• Optimize acquisition profitability and budget allocation.
• Manage online paid advertising campaigns.
• Drive creative excellence.
• Maximize App Store performance (ASO).
• Contribute to building a world-class team of UA experts.
• Work hand-in-hand with other teams to ensure consistency across the user funnel and coordinate efforts to meet the company’s growth targets.

User Acquisition Manager

• Grow your portfolio of e-commerce partners in France and build a strong relationship with them.
• Report to the Head of Online Business.
• Develop and manage a portfolio among 3000 online partners displaying offers on Joko.
• Negotiate commercial deals and special offers with brand partners and develop a comprehensive marketing plan to assist them in achieving their marketing strategy by reaching Joko users.
• Ensure close monitoring and analysis of our partnership performances in collaboration with the Marketing and Data teams.
• Leverage banking and browsing data analysis to gather a clear vision of your partners’ market trends, and use this knowledge to perfectly tailor your offer proposal.
• Create strong and long-lasting relationships with your partners (day-to-day relationship management, securing regular formal and informal touchpoints -meetings, live events…)
• Make sure that our partners benefit from all of our top features like BNPL (Buy Now Pay Later), coupons, price tracking, etc.
• Help Joko expand internationally (starting with the US) by leveraging French partnerships to launch offers in the US.
• Work with the Product and the Bizops teams to improve processes and build solid foundations to scale our department at Joko, in France, and abroad
• Contribute to the design of the commercial and onboarding strategy
• Work closely with the Marketing team, by establishing a robust communication roadmap to effectively reach our users with our top brands.

Account Manager – Gift Cards

Talent Acquisition Manager

Operations Manager, Care Operations

User Acquisition Manager

Account Manager – Online Business