Joko

Full-stack Engineer

• Translate product visions or operational needs into robust software architectures and implement them across the stack to ensure an exceptional user experience.
• Dive into challenging technical problems, often involving new and undefined areas, using innovative approaches to develop practical solutions.
• Take projects from development to deployment, collaborating with Product and Data teams to monitor their impact.
• Set technical direction, own architecture decisions on complex systems, mentor engineers across the team, and drive the hardest technical discussions to a resolution.
• Work closely with the Product and Operations teams to align technical projects with company goals.
• Continuously evaluate and improve team processes and tools to ensure maximum efficiency and effectiveness.

Software Engineer – Senior/Staff Level

Product Manager

• Define the product vision for your assigned domain and create a detailed roadmap based on input from internal teams and external users. Prioritize developments based on business needs and impact.
• Own the full lifecycle of features from discovery to launch, including writing specifications, collaborating with design and engineering teams, testing, and monitoring success post-launch.
• Stay on top of product trends, competitor insights, and user feedback to continuously improve your domain and drive innovation.
• Keep all stakeholders informed about the roadmap, progress, and upcoming releases. Act as the go-to expert for your domain.

Senior Product Manager

• Define and execute a product strategy to drive acquisition, activation, retention, revenue, and referral.
• Own the user onboarding journey — from app download to completed setup.
• Run a high cadence of A/B tests to improve conversion and engagement.
• Drive the referral program and lead initiatives to reduce churn.
• Work hand-in-hand with Marketing, the Business Line PMs, the Joko AI tribe, the Data team, and a dedicated Product Designer.

Senior Growth Product Manager

• Own the development and continuous improvement of Joko AI
• Own the architecture of our agentic system
• Design and run robust evaluation frameworks
• Expand the set of tools and capabilities for Joko AI
• Tackle challenges of data ingestion at scale
• Leverage data to understand user preferences and enhance personalization
• Prototype and iterate on new challenges and features
• Stay on top of the latest models and frameworks
• Fine-tune models for quality and efficiency
• Collaborate closely with the Product team to define UX and implement improvements

AI Software Engineer – Senior/Staff Level

Operations

• Analyze fraud signals, claims data, and operational metrics to identify risks, patterns, and inefficiencies
• Lead initiatives to strengthen controls, automate workflows, and reduce manual handling
• Define and track KPIs to measure quality, efficiency, and risk exposure
• Manage BPO partners on claims and fraud checks processing: set standards, monitor performance, and drive continuous improvement
• Work with Data and Tech teams to build better detection and automation capabilities
• Feed insights back to Product and internal stakeholders to improve user journeys and reduce fraud risk

Operations Manager, Fraud & Claims

Content Manager

• Create compelling push notifications and email campaigns that capture attention and drive action.
• Develop content strategies aligned with campaign objectives and user engagement goals.
• Leverage AI tools to streamline content production, test variations, and scale creative output.
• Continuously optimize messaging based on performance data and user behavior insights.
• Own the CRM content pipeline (briefing management, prioritization, scheduling, and delivery).
• Collaborate with the Marketing team, B2B, and other teams to translate business objectives into effective CRM content.
• Manage the content calendar and ensure timely delivery across all CRM channels.
• Monitor and analyze campaign performance metrics (open rates, CTR & conversions).
• Conduct A/B testing to continuously improve content effectiveness.
• Present performance reports and actionable recommendations to stakeholders.

Software Engineer – Senior/Staff Level

Senior Product Manager

Senior Growth Product Manager

AI Software Engineer – Senior/Staff Level

Operations Manager, Fraud & Claims

Campaign Content Manager