Johnson Controls

Implementation Specialist

• The Implementation Manager is responsible for leading the successful deployment of RFID solutions from solution design through go-live.
• This role serves as the primary liaison between customers, engineering, project management, and field teams to ensure RFID implementations are delivered on time, within scope, and aligned with business requirements.
• The Implementation Manager owns solution design activities, translating operational needs into scalable, reliable technical architectures, and acts as the customer interface for data integration requirements.
• Lead end-to-end implementation of RFID deployments across customer sites, including planning, coordination, execution, and go-live support.
• Serve as the primary technical and operational point of contact during customer deployments.
• Coordinate with internal teams and external partners to manage installation schedules, site readiness, and hardware/software setup.
• Oversee system testing, validation, and customer acceptance to ensure performance and accuracy standards are met.
• Identify, track, and mitigate deployment risks, issues, and dependencies.
• Design RFID solutions based on customer requirements, use cases, and operational workflows.
• Create detailed solution designs, including hardware selection, tag strategy, reader placement, network considerations, and software integration.
• Translate business and functional requirements into clear technical documentation and implementation plans.
• Provide technical guidance and best practices for customer development of REST APIs and system integrations.
• Support troubleshooting, optimization, and stabilization efforts post-deployment.

Implementation Manager

Sales

• As Fire Sales Manager within Johnson Controls you will be responsible for developing and coaching a sales team, securing volume growth, expanding relationships and wallet share with our existing customers, growing new business and growing and maintaining recurring service secured and revenues to achieve organizational objectives.
• Responsible for sales plan achievement of assigned geographic area within the territory
• Lead the day-to-day high volume activities of an experienced district or branch sales team ensuring we meet or exceed customer and sales goal expectations.
• Partner with Area Sales Manager to develop sales strategies, negotiate contracts and complete pricing strategy to develop new business and maintain existing business.
• Review and monitor sales performance, and refine sales strategies as required to ensure employee successfully meets assigned goals and objectives.
• Reallocate resources to improve overall results as needed.
• Supply to the development of marketing, customer retention, advertising, pricing, and distribution strategies for the district or branch.
• Ensure the sales force receives coaching and training on the technical aspects of the organization’s products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets.
• Create and drive local sales strategy in alignment with enterprise programs and strategies
• Build, hire, develop and align an impactful team
• Focus on high level customer (internal and external) networking and drive growth through collaboration and customer success.
• Lead all sales activities for the area’s geographic boundary for the fire alarm, security, fire sprinkler and fire suppression businesses.
• Grow and retain the recurring revenue base and associated service revenues by directly coaching/mentoring/training sales teams.
• Collaborate with other area and nationally based sales leaders to demonstrate standard processes and achieve company objectives in growing the national account customer base...
• Develop business plans for the territory including business development strategies, sales staffing, sales market assignments, strategic customer development and industry relations
• Direct sales forecasting activities and set performance standards in alignment with assigned objectives.
• Conduct regular “ride along” sessions with employees to coach, mentor, and meet with key clients to assist sales representatives with building and strengthening relationships, skills and negotiating and closing new business.
• Responsible for administering, communicating and staying in sync with all company policies and procedures, whether formally or informally communicated.

Fire Construction Sales Manager

Software Engineer

• Program manage the development of large, complex, bundled offerings for multimillion-dollar projects
• Overseeing the technical program development including managing development team resources
• Leading organization of development team external design consultants, strategic vendors and subcontractors
• Coordinating project scope with respective delivery teams
• Preparing project development cost estimate for approval by senior leadership
• Controlling project development change/scope creep
• Overseeing development of key performance indicators
• Coordinating the financial model and specifics of financing
• Acting as the main point of contact for project stakeholders
• Helping customers capture opportunities for financial stewardship

Enterprise Value Developer

Engineer

• Leads the pre-sales development process for Johnson Controls Metasys Building Automation System (BAS) solutions.
• Administers the Major Projects project development process for opportunities across North America.
• Provides technical sales assistance to opportunities currently in the sales process.
• Develops specifications, system diagrams, and sequence of operations documentation for submission into project documents.
• Performs detailed engineering or cost impact analysis to quantify cost savings or other customer benefits.

BAS Controls System Estimator/Engineer

Support Engineer

• Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video conferencing, or email.
• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
• Accountable for timely and high quality product service literature.
• Processes warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
• Drive product reliability through the Continuous Improvement Process for existing products.
• Product Technical Support Specialist II provides technical support and interacts with quality management and engineering to improve overall life cycle cost.

Product Technical Support Engineer II

Manager

• Supports EqNA sales during project estimate by specifying, if given, service can be performed as an S/R or if a Service Mechanical project will need to be secured (determine based on the duration, size and complexity of the project, as well as the need for project management).
• Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
• When the EqNA contract is secured and warranty expectations are confirmed by the Systems Application Engineer (SAE) verify that the branch has the necessary service technicians trained to work on the identified equipment and coordinate with Truck Based Service Manager (TBSM) to send technicians to be training as appropriate and/or necessary with the guidance and support of the BSM.
• Will attend RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identify any service/warranty scope concerns.
• If the PSA is part of the contract, validate the details of the PSA to the SAE/Agent Project Owner to include project submittals. Provide documentation as needed.
• Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provide feedback and status to EqNA Operations Team.
• Will work with customer to introduce Connected Service capabilities.
• Coordinate with the EqNA Customer, directly, for all scheduled work and schedule changes.
• Works with CRC and SAE to verify asset record created in NxGen and are assigned to the correct site for future SRs/quotes.
• Works with CRC and technicians for delivery related to FOB Destination and provide communication back to the SAE and Customer as required.
• Verifies that indicated warranty shows correctly in warranty navigator, if there are any discrepancies work with SAE and Warranty Admin team to address.
• Monitors any Long-Term Storage (LTS) requirements and coordinate with SAE and customer.
• Promotes Pronto Forms utilization by customers for prestart up checklist and by technicians for startup, unit inspections, and warranty work.
• Ensures startup is completed or resolve any issues to complete startup work and provide customer with startup documentation.
• Ensures startup dates are entered for the assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. EqCM is required to provide warranty certification to the EqNA customer.
• Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.
• Acts as a first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims are filed.
• Works to escalate and resolve issues preventing service warranty work being completed (includes parts and resources availability) and works with product technical support as necessary to accelerate cash collections.
• Facilitates technical support for EqNA customers as appreciate and necessary.

HVAC Equipment Commissioning Manager

Customer Support

• Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs.
• Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders.
• Generate and track customer orders, process shipments, track branch and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
• Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations.
• Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

HVAC Customer Support Coordinator

Full-stack Engineer

• Evaluate and mitigate potential safety liability risks for the JCI product portfolio
• Lead and conduct risk assessments as well as conduct manufacturing audits to verify safety and regulatory compliance
• Lead process improvements to drive proactive and sustained compliance in the product line
• Work on safety reviews of DFMEA/PFMEA/Control Plan
• Perform root cause analysis, risk assessment, resolution, and field communications
• Conduct product safety audits at the manufacturing sites
• Ensure global safety standards and city, state, country or province codes are met

Product Safety Regulatory Compliance Principal Engineer

• Manage and oversee HVAC equipment commissioning projects
• Collaborate with project teams to ensure timely completion of projects
• Ensure compliance with building codes and regulations
• Conduct testing and validation of HVAC systems for optimal performance

Product Designer

• Planning, monitoring and managing technical projects from initiation to completion.
• Developing and maintaining project plans, schedules, and resource allocation.
• Collaborating with engineering, product, and stakeholder teams to define project scope, goals, and deliverables.
• Implementing and enforcing Agile methodologies for efficient workflow.
• Fostering collaboration, communication, and problem-solving among team members and stakeholders.
• Analyzing project demands, resource availability and constraints to develop effective resource allocation plans.
• Optimizing resource utilization by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.
• Conducting regular assessments of resource performance, productivity and capacity to identify areas for improvement.
• Providing guidance and support to project teams in resource-related matters, including staffing, skill requirements and resource acquisition.

Engineering Design Manager

Designer

• Work in a team environment with engineers and project managers
• Provide drafting and design support for engineering departments
• Responsible for CAD deliverables to customers and layout coordination

Mechanical Designer

• Supports EqNA sales during project estimate by specifying, if given, service can be performed as an S/R or if a Service Mechanical project will need to be secured (determine based on the duration, size and complexity of the project, as well as the need for project management).
• Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
• When the EqNA contract is secured and warranty expectations are confirmed by the Systems Application Engineer (SAE) verify that the branch has the necessary service technicians trained to work on the identified equipment and coordinate with Truck Based Service Manager (TBSM) to send technicians to be training as appropriate and/or necessary with the guidance and support of the BSM.
• Will attend RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identify any service/warranty scope concerns.
• If the PSA is part of the contract, validate the details of the PSA to the SAE/Agent Project Owner to include project submittals. Provide documentation as needed.
• Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provide feedback and status to EqNA Operations Team.
• Will work with customer to introduce Connected Service capabilities.
• Coordinate with the EqNA Customer, directly, for all scheduled work and schedule changes.
• Works with CRC and SAE to verify asset record created in NxGen and are assigned to the correct site for future SRs/quotes.
• Works with CRC and technicians for delivery related to FOB Destination and provide communication back to the SAE and Customer as required.
• Verifies that indicated warranty shows correctly in warranty navigator, if there are any discrepancies work with SAE and Warranty Admin team to address.
• Monitors any Long-Term Storage (LTS) requirements and coordinate with SAE and customer.
• Promotes Pronto Forms utilization by customers for prestart up checklist and by technicians for startup, unit inspections, and warranty work.
• Ensures startup is completed or resolve any issues to complete startup work and provide customer with startup documentation.
• Ensures startup dates are entered for the assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. EqCM is required to provide warranty certification to the EqNA customer.
• Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.
• Acts as a first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims are filed.
• Works to escalate and resolve issues preventing service warranty work being completed (includes parts and resources availability) and works with product technical support as necessary to accelerate cash collections.
• Facilitates technical support for EqNA customers as appropriate and necessary.

• The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, coordination with all other service needs.
• Reports to the Regional Service Manager for the first 6 months and then moves to the Branch Service Manager.
• Coordinates with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per customer expectations and contract requirements.
• Acts as single point of contact for coordination of service scope related within equipment contract
• Direct interface with EqNA customer.
• Supports EqNA sales during project estimate by specifying service performance.
• Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
• Attends RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA).
• Validates details of the PSA to the SAE/Agent Project Owner including project submittals.
• Conduct weekly service turnover meetings with SAEs and Branch Operations Manager (BOM).

Program Manager

• Program Manager of integrated security, fire and HVAC systems programs for Johnson Controls Strategic Accounts.
• Leading, planning, directing, and monitoring all program activities, including technical performance and financial profitability under the terms and conditions of the contractual specifications and requirements to ensure optimum profit and customer satisfaction.
• Ensuring contractual and corporate compliance of work performed.
• Providing leadership to train and direct multi-disciplined technical and administrative personnel (including subcontractors) to resolve engineering, administrative and field issues occurring during project implementation and installation.
• Coach and mentor technical and project team members on effective project and program management practices and techniques.
• Serving as the primary customer interface to effectively communicate and ensure customer satisfaction.
• Negotiating with customers to obtain additional business and identifying and pursuing new opportunities for contract revenue growth. Manages/directs proposal efforts for program growth or new opportunities.
• Leading work teams in a continuous improvement environment with quality tools, behaviors and practices.
• Performing other duties as assigned.

Program Manager – Corporate Facilities, Retail

• Responsible for all new product development, product improvement, and sustaining changes to a given product line
• Mentoring and guiding junior employees
• Implementing process improvements for the team
• Work closely with Product Design Managers to complete initiatives accurately and on time

Implementation Manager

Fire Construction Sales Manager

Enterprise Value Developer

BAS Controls System Estimator/Engineer

Product Technical Support Engineer II

HVAC Equipment Commissioning Manager

HVAC Customer Support Coordinator

Product Safety Regulatory Compliance Principal Engineer

HVAC Equipment Commissioning Manager

Engineering Design Manager

Mechanical Designer

HVAC Equipment Commissioning Manager

HVAC Equipment Commissioning Manager

Program Manager – Corporate Facilities, Retail

Electrical Designer