John Brooks Company Limited

Customer Support

• Ensure a timely, professional response to all customer inquiries by:
• - Defining customer requirements – delivery, product, price, product identification, order status, etc.
• - Providing quality quotes
• - Coordinating with suppliers as necessary
• - Sending out technical information when appropriate
• - Providing feedback regarding order & shipment status
• - Referring advanced technical inquiries to the appropriate personnel
• Efficient and timely entry of customer orders into order entry system by:
• - Developing a detailed knowledge of the order entry system
• - Focusing on details – ensuring correct price, product number, description, etc.
• - Identifies any low stock/stock out issues and escalates it to the appropriate person(s) for review and action
• Provide superior customer service by:
• - Working with internal team(s) to proactively expedite on critical orders and/or orders for target accounts
• - Keeping customers informed of status of orders, inquiries, shipments, problems, etc.
• - Referring to others for technical recommendations as required
• - Exhibiting courtesy, patience, and displaying a positive attitude when dealing with all customers
• - Building customer relationships focusing on target accounts
• - Providing support for Level 1 technical calls
• - Understanding what inquiries or issues should be escalated to the Supervisor and asks for assistance, as needed
• Assists the Outside Sales Teams by:
• - Having a strong awareness of company, branch, and territory targets and strategies (i.e.: Target Accounts)
• - Identifying and sharing leads /opportunities to the appropriate Outside Sales Rep
• - Keeping in regular communication with Outside Sales team – informing them directly of any issues, concerns, or problems with their accounts
• - Executing quotation follow-up as well as maintaining and updating sales quotation log
• Other:
• - Implement the company’s strategies and vision by acting on opportunities to “up-sell” or “cross sell” with customers for expanding business and encouraging the “systems approach”
• - Responsible for appropriate, timely and consistent self-development
• - Other related duties which may be assigned from time to time

Bilingual Customer Service Representative

Account Executive

• Responsible for providing top quality field technical sales support to customers for spray and valve products, systems, and automation.
• Prospect and generate sales opportunities and leads
• Establish and maintain professional business relations with new and existing customers
• Service existing customers as well as new territory growth
• Visit customers to review products & applications, evaluate and recommend custom solutions to suit individual customer needs
• CRM management
• Participate in joint calls with managements, suppliers, and other division representatives
• Continuous learning/ supplier/ factory/ virtual

Bilingual Technical Sales Representative

• Ensure a timely, professional response to all customer inquiries by:
• - Defining customer requirements – delivery, product, price, product identification, order status, etc.
• - Providing quality quotes
• - Coordinating with suppliers as necessary
• - Sending out technical information when appropriate
• - Providing feedback regarding order & shipment status
• - Referring advanced technical inquiries to the appropriate personnel
• Efficient and timely entry of customer orders into order entry system by:
• - Developing a detailed knowledge of the order entry system
• - Focusing on details – ensuring correct price, product number, description, etc.
• - Identifies any low stock/stock out issues and escalates it to the appropriate person(s) for review and action
• Provide superior customer service by:
• - Working with internal team(s) to proactively expedite on critical orders and/or orders for target accounts
• - Keeping customers informed of status of orders, inquiries, shipments, problems, etc.
• - Referring to others for technical recommendations as required
• - Exhibiting courtesy, patience, and displaying a positive attitude when dealing with all customers
• - Building customer relationships focusing on target accounts
• - Providing support for Level 1 technical calls
• - Understanding what inquiries or issues should be escalated to the Supervisor and asks for assistance, as needed
• Assists the Outside Sales Teams by:
• - Having a strong awareness of company, branch, and territory targets and strategies (i.e.: Target Accounts)
• - Identifying and sharing leads /opportunities to the appropriate Outside Sales Rep
• - Keeping in regular communication with Outside Sales team – informing them directly of any issues, concerns, or problems with their accounts
• - Executing quotation follow-up as well as maintaining and updating sales quotation log
• Implement the company’s strategies and vision by acting on opportunities to “up-sell” or “cross sell” with customers for expanding business and encouraging the “systems approach”
• Responsible for appropriate, timely and consistent self-development
• Other related duties which may be assigned from time to time

Bilingual

• Provide advanced technical support, including product selection, costing, proposal development, and solution design
• Translate customer requirements into accurate quotations, pricing, and technical recommendations
• Conduct engineering analyses, including hydraulic calculations and pump performance evaluations
• Create, review, and follow up on quotations while supporting sales growth and customer satisfaction
• Consult with customers to understand process requirements and recommend appropriate solutions
• Process and manage customer orders, monitor order status, and coordinate with vendors to meet delivery timelines
• Resolve customer inquiries and technical issues in a timely manner
• Manage major project bids and coordinate activities across internal departments and external stakeholders
• Ensure project timelines, specifications, documentation, and compliance requirements are met
• Maintain project documentation, including technical reports, inspection and test plans (ITPs), and user manuals
• Support continuous improvement initiatives by identifying opportunities to improve processes and efficiency
• Build and maintain strong relationships with customers, suppliers, and vendors
• Contribute to business objectives through technical expertise, project execution, and sales support

Bilingual Technical Project Specialist – Industrial Pump Products

Account Manager

• Develop and grow sales within the assigned territory by identifying new business opportunities and expanding existing accounts
• Leverage technical product knowledge to recommend appropriate solutions and support customer applications
• Prepare, review, and follow up on quotations and proposals using established sales processes
• Develop and execute sales strategies to achieve territory revenue and growth targets
• Build and maintain strong customer relationships through regular communication and site visits
• Conduct market research to identify trends, opportunities, and competitive activity
• Generating and converting leads into long-term customer relationships through ongoing follow up
• Provide after-sales support to ensure customer satisfaction and retention
• Collaborate with internal teams (Inside Sales and Technical Support) to resolve customer issues and ensure timely responses
• Deliver product presentations, Lunch & Learns, and customer visits to promote offerings
• Maintain accurate CRM records, quotations, and sales activity tracking

Bilingual Customer Service Representative

Bilingual Technical Sales Representative

Bilingual Customer Service Representative

Bilingual Technical Project Specialist – Industrial Pump Products

Territory Manager