John Brooks Company Limited

Bilingual

• Provide advanced technical support, including product selection, costing, proposal development, and solution design
• Translate customer requirements into accurate quotations, pricing, and technical recommendations
• Conduct engineering analyses, including hydraulic calculations and pump performance evaluations
• Create, review, and follow up on quotations while supporting sales growth and customer satisfaction
• Consult with customers to understand process requirements and recommend appropriate solutions
• Process and manage customer orders, monitor order status, and coordinate with vendors to meet delivery timelines
• Resolve customer inquiries and technical issues in a timely manner
• Manage major project bids and coordinate activities across internal departments and external stakeholders
• Ensure project timelines, specifications, documentation, and compliance requirements are met
• Maintain project documentation, including technical reports, inspection and test plans (ITPs), and user manuals
• Support continuous improvement initiatives by identifying opportunities to improve processes and efficiency
• Build and maintain strong relationships with customers, suppliers, and vendors
• Contribute to business objectives through technical expertise, project execution, and sales support

Bilingual Technical Project Specialist – Industrial Pump Products

Account Manager

• Develop and grow sales within the assigned territory by identifying new business opportunities and expanding existing accounts
• Leverage technical product knowledge to recommend appropriate solutions and support customer applications
• Prepare, review, and follow up on quotations and proposals using established sales processes
• Develop and execute sales strategies to achieve territory revenue and growth targets
• Build and maintain strong customer relationships through regular communication and site visits
• Conduct market research to identify trends, opportunities, and competitive activity
• Generating and converting leads into long-term customer relationships through ongoing follow up
• Provide after-sales support to ensure customer satisfaction and retention
• Collaborate with internal teams (Inside Sales and Technical Support) to resolve customer issues and ensure timely responses
• Deliver product presentations, Lunch & Learns, and customer visits to promote offerings
• Maintain accurate CRM records, quotations, and sales activity tracking

Territory Manager

Account Executive

• Responsible for providing top quality field technical sales support to customers for all JB Products & systems
• Manage & service existing business/ client base within sales territory
• Establish and maintain professional business relations with new and existing customers
• Conduct sales calls/meetings with existing customers; discuss new opportunities/products, cross-sell new products, follow up on prior orders/ongoing applications, and close orders
• Prospect, generate, and qualify sales opportunities and leads; conduct sales calls/meetings, provide recommendations, and discuss product options & opportunities
• Visit customers to review products & applications, evaluate and recommend solutions to suit individual customer needs
• CRM management; create, submit, track, and update statuses of all proposals, quotations, and customer inquiries in Salesforce
• Participate in joint calls with managements, suppliers, and other division representatives
• Liaise regularly with internal team members; provide product and system technical support, and assist with product selection and proposals
• Participate in joint calls with strategic suppliers in order to discover new opportunities, or to help strengthen the Company offering
• Represent the Company in tradeshows; conduct professional technical presentations, and promote core products for specific product applications
• Set professional development goals and works towards their fulfillment; attend all required training

Technical Sales Representative, Atlantic Canada

Compliance

• Manage customs compliance, import/export documentation, and support general traffic/logistics activities.
• Oversee tariff classification, country-of-origin reviews, post-entry compliance activities, cross-border documentation, and coordination with customs brokers.
• Support traffic operations including shipments, logistics communication, tracking, inventory returns, and related administrative tasks.
• Conduct tariff classification and country-of-origin reviews for incoming and outgoing products.
• Ensure all required CUSMA/USMCA certificates are on file and submit them to customs brokers.
• Create and maintain detailed lists of all items for incoming goods and determine foreign tariff codes for outgoing goods.
• Prepare and review customs documents for exports and ensure compliance.
• Review and verify import and export entry summaries prepared by customs brokers.
• Collaborate with Canadian and U.S. customs brokers to resolve discrepancies and maintain compliance.
• Manage inventory returns and prepare necessary export documentation.
• Support daily traffic operations including shipment coordination, tracking, and scheduling.

Customs Compliance Specialist – 18-24 month contract

Financial Planning and Analysis

• Assist Payables department by performing some basic voucher entries
• Virtual cheque deposits via Hopper once applied to customer accounts.
• Manage and maintain clerical administrative tasks including voucher entry/support and administrative maintenance.
• Maintain data integrity in vendor maintenance in P21 (Vendor Data Maintenance and ACH/other reconciliation).
• Facilitate and help administer timely customer responses and communication. Send invoices/statements and prepare appropriate forms.
• Support Collection Specialists in maintaining customer call note files.
• Proactively facilitate cross-functional customer dispute resolution.
• Maintain data integrity in customer maintenance (credit limits/terms/status) and contact maintenance.
• Cash receipts deposit & application support as needed (including reconciliation).
• Provide clerical, accounting, and analytical support for month-end close processes.
• Support subsidiary clerical and accounting activity/reporting.
• Support preparation of bank reconciliations and balance sheet reconciliations.
• Assistance with the auditing of Concur expenses.
• Preparation and filing of sales tax filings.
• Maintains complete knowledge of and complies with Company and departmental policies, procedures, and standards.
• Provides vacation and absence coverage for members of the Accounts Payable, Accounts Receivable and General Accounting teams as required.
• Performs any other duties, as assigned or required.

Bilingual Technical Project Specialist – Industrial Pump Products

Territory Manager

Technical Sales Representative, Atlantic Canada

Customs Compliance Specialist – 18-24 month contract

Finance Associate