John Brooks Company Limited

Procurement

• Develop and execute short and long-term category strategies aligned with Dynablast’s commercial objectives and target markets.
• Own assigned product portfolios, including assortment planning, lifecycle management, pricing guidelines, and margin performance.
• Conduct market and competitive analysis to identify opportunities for growth, differentiation, and improvement.
• Support new product introductions, line extensions, and product rationalization initiatives.
• Act as the category lead for project-based opportunities, including equipment configurations and applications, dealer programs, product standardization, and regional or national bids.
• Act as the project lead for Amazon, Smart-Equip, online sales, and various product-related projects and market research to provide innovative sales solutions to a broader range of customers.
• Serve as a category subject matter expert and commercial resource to internal and external sales teams.
• Develop and deliver sales enablement tools, including presentations, product overviews, competitive comparisons, and training materials.
• Participate in customer meetings, joint sales calls, and project reviews as required.
• Support product launches, promotions, and trade show initiatives.
• Build and maintain strong working relationships with strategic suppliers.
• Support supplier negotiations related to pricing, programs, rebates, and commercial terms.
• Coordinate supplier involvement for training, product updates, and project-specific requirements.
• Monitor supplier performance and support continuous improvement initiatives.
• Support forecasting, demand planning, and working capital optimization.
• Assist with slow-moving and excess inventory reduction initiatives.
• Monitor and report on category KPIs, including revenue, margin, inventory turns, and project performance.

Category Manager

Collections

• Coordinate daily A/R transactional and collection activities, ensuring workload is balanced and targets are met.
• Act as first point of escalation for billing disputes, collections inquiries, and credit application questions.
• Provide coaching, onboarding, and training support to A/R team members.
• Monitor team KPIs including DSO, aging, call volumes, promise-to-pay rates, and dispute timelines.
• Maintain SOPs and ensure adherence to policies and procedures.
• Ensure collection activities are properly documented for follow-up.
• Foster a collaborative, continuous improvement environment.
• Review and process credit applications, including bank and trade references and D&B checks.
• Recommend credit limits, payment terms, and credit hold decisions in line with company policy and approval matrix.
• Apply knowledge of construction credit environments including holdbacks and prompt payment obligations.
• Identify and escalate high-risk accounts, including credit holds and legal referrals.
• Maintain accurate credit files and documentation in ERP systems such as P21.
• Manage a portfolio of accounts, including collection calls, follow-ups, and dispute resolution.
• Support team members with collection strategies for complex or high-value accounts.
• Partner with sales to resolve invoice disputes while maintaining customer relationships.
• Maintain detailed collection notes and account documentation.
• Oversee accuracy and timing of deferred and progress billings, including holdbacks and retention.
• Work with Service, Operations, and Sales to resolve pre-invoice issues.
• Maintain AFDA tracking and support reserve recommendations.
• Oversee cash application to ensure payments are matched accurately.
• Follow up on unapplied cash balances.
• Investigate and resolve short payments, deductions, and discrepancies with customers and internal teams.
• Prepare weekly and monthly A/R aging and collection reports.
• Identify inefficiencies and recommend process improvements.
• Participate in ERP and process improvement initiatives.

Credit & Collections Team Lead

Bilingual

• Provide timely, professional responses to customer inquiries and issues, ensuring high satisfaction levels.
• Proactively communicate with customers about promised ship dates and any changes to their orders.
• Facilitate the return process, ensuring customers have a seamless experience with credit notes and order issues.
• Maintain accurate and up-to-date records of all customer communications in the CRM system.
• Provide regular updates to customers regarding the status of their orders and shipments.
• Identify and refer complex technical inquiries to the appropriate internal personnel for resolution.
• Collaborate with internal teams to expedite critical orders or those for target accounts.
• Keep customers informed about their inquiries, order statuses, shipments, and any potential issues.
• Exhibit courtesy, patience, and a positive attitude in all customer interactions, enhancing the overall customer experience.
• Recognize when issues need to be escalated to the Customer Experience Manager and seek assistance as needed.
• Collect and provide feedback from customers to internal teams to identify areas for improvement.
• Engage in ongoing self-development and training opportunities to enhance customer service skills and product knowledge.
• Work closely with the sales and distribution teams to ensure customer needs are met efficiently.

Category Manager

Credit & Collections Team Lead

Bilingual Customer Concierge, 12 month contract