John Brooks Company Limited

Account Executive

• **Responsibilities****
• - Responsible for providing top quality field technical sales support to customers
• - Grow direct end-user accounts and relationships; expand on existing accounts
• - Prospect and generate sales opportunities and leads
• - Establish and maintain professional business relationships with new and existing customers, gaining their trust and confidence in applying our products
• - Connect with end-users such as engineers, technicians, and operations in industrial accounts to provide solutions with our products
• - Review technical specifications and application requirements, working closely with Inside Sales to prepare quotes, bid packages, and supporting documentation
• - Maintain CRM and other systems regarding customer and deal information
• - Stay up to date on the competitive marketplace; analyze market trends and identify opportunities
• - Travel to customer/ supplier sites is expected and overnight travel as required (up to 75% of the time), otherwise working from a home-based office

Technical Sales Representative

• Responsible for providing top quality field technical sales support to customers for spray and valve products, systems, and automation.
• Prospect and generate sales opportunities and leads
• Establish and maintain professional business relations with new and existing customers
• Service existing customers as well as new territory growth
• Visit customers to review products & applications, evaluate and recommend custom solutions to suit individual customer needs
• CRM management
• Participate in joint calls with managements, suppliers, and other division representatives
• Continuous learning/ supplier/ factory/ virtual

Bilingual Technical Sales Representative

Customer Support

• Ensure a timely, professional response to all customer inquiries (define requirements, delivery, product, price, product identification, order status)
• Provide quality quotes and execute quotation follow-up and maintain sales quotation log
• Coordinate with suppliers and send out technical information when appropriate
• Provide feedback regarding order and shipment status and identify low stock/stock out issues for escalation
• Efficient and timely entry of customer orders into order entry system; develop detailed knowledge of the order entry system
• Work with internal teams to proactively expedite critical orders and keep customers informed of status, inquiries, shipments, and problems
• Refer advanced technical inquiries to appropriate personnel and provide Level 1 technical support
• Build customer relationships focused on target accounts and identify/share leads with Outside Sales
• Keep regular communication with Outside Sales and inform them of issues or concerns with accounts
• Implement company strategies to up-sell or cross-sell, pursue self-development, and perform other related duties as assigned

Technical Sales Representative

Bilingual Technical Sales Representative

Bilingual Customer Service Representative