John Brooks Company Limited

Customer Support

• Ensure a timely, professional response to all customer inquiries (define requirements, delivery, product, price, product identification, order status)
• Provide quality quotes and execute quotation follow-up and maintain sales quotation log
• Coordinate with suppliers and send out technical information when appropriate
• Provide feedback regarding order and shipment status and identify low stock/stock out issues for escalation
• Efficient and timely entry of customer orders into order entry system; develop detailed knowledge of the order entry system
• Work with internal teams to proactively expedite critical orders and keep customers informed of status, inquiries, shipments, and problems
• Refer advanced technical inquiries to appropriate personnel and provide Level 1 technical support
• Build customer relationships focused on target accounts and identify/share leads with Outside Sales
• Keep regular communication with Outside Sales and inform them of issues or concerns with accounts
• Implement company strategies to up-sell or cross-sell, pursue self-development, and perform other related duties as assigned

Bilingual Customer Service Representative