Bilingual Customer Service Representative

John Brooks Company Limited

Bilingual Customer Service Representative handling customer inquiries for John Brooks filtration products. Ensuring customer satisfaction through effective order management and service assistance.

Posted 6/10/2026full-timeEdmonton • 🇨🇦 CanadaJuniorMid-Level💰 CA$52,000 - CA$65,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure a timely, professional response to all customer inquiries by:
- Defining customer requirements – delivery, product, price, product identification, order status, etc.
- Providing quality quotes
- Coordinating with suppliers as necessary
- Sending out technical information when appropriate
- Providing feedback regarding order & shipment status
- Referring advanced technical inquiries to the appropriate personnel
Efficient and timely entry of customer orders into order entry system by:
- Developing a detailed knowledge of the order entry system
- Focusing on details – ensuring correct price, product number, description, etc.
- Identifies any low stock/stock out issues and escalates it to the appropriate person(s) for review and action
Provide superior customer service by:
- Working with internal team(s) to proactively expedite on critical orders and/or orders for target accounts
- Keeping customers informed of status of orders, inquiries, shipments, problems, etc.
- Referring to others for technical recommendations as required
- Exhibiting courtesy, patience, and displaying a positive attitude when dealing with all customers
- Building customer relationships focusing on target accounts
- Providing support for Level 1 technical calls
- Understanding what inquiries or issues should be escalated to the Supervisor and asks for assistance, as needed
Assists the Outside Sales Teams by:
- Having a strong awareness of company, branch, and territory targets and strategies (i.e.: Target Accounts)
- Identifying and sharing leads /opportunities to the appropriate Outside Sales Rep
- Keeping in regular communication with Outside Sales team – informing them directly of any issues, concerns, or problems with their accounts
- Executing quotation follow-up as well as maintaining and updating sales quotation log
Implement the company’s strategies and vision by acting on opportunities to “up-sell” or “cross sell” with customers for expanding business and encouraging the “systems approach”
Responsible for appropriate, timely and consistent self-development
Other related duties which may be assigned from time to time

Requirements

What you’ll need

College Diploma in a related field
Strong written and verbal communication skills in both French and English
A minimum of 1-3 years of related experience (B2B customer service)
Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
Must exude an enthusiasm, passion, confidence, and an optimistic attitude
Must be a collaborative and a supportive team player
Excellent interpersonal and communication skills
Excellent attention to detail
Be able to “think on your feet” and assist customers in solving problems and demonstrate creativity
Must demonstrate initiative
Ability to develop and maintain key relationships with both internal and external contacts
Excellent planning, organizational, and time management skills
Must deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities may be involved
A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation.

Benefits

Comp & perks

Competitive remuneration including base salary ($52,000-$65,000) + incentive
Competitive vacation
Paid personal day program
Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
Company Group RRSP with employer matching
Annual health & wellness subsidy
Company provided laptop

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order entry systemMicrosoft Office SuiteExcelWordB2B customer service

Soft Skills

written communicationverbal communicationattention to detailproblem-solvinginitiativecollaborationteam playerorganizational skillstime managementcustomer relationship management

Certifications

College Diploma