JobMatchingPartner

Payroll

• Manage a portfolio of clients and handle payroll processes
• Build and maintain relationships with clients
• Prepare engagement forms and documentation for new hires and terminations
• Handle submissions for new clients with the IRD and Jobsplus, including terminations for local and foreign employees
• Provide ongoing payroll support and guidance to clients
• Support and mentor junior team members

Payroll Specialist

System Administrator

• Troubleshoot and resolve technical issues across systems and applications
• Analyze business requirements and design tailored IT solutions
• Enhance and maintain IT infrastructure, including networks, servers, and cloud systems
• Collaborate on cross-functional projects
• Stay ahead of emerging technologies and industry best practices

IT Systems Administrator

Account Manager

• Build and maintain strong relationships with VIP customers by providing personalised service and resolving issues, including outside normal hours
• Communicate with inbound VIP players via emails and chat, providing support for the VIP segment
• Identify customer challenges and help VIPs navigate them smoothly
• Plan and execute campaigns to boost VIP activity, ensuring the right segments are targeted, with timely delivery and reporting
• Suggest creative ideas for bonuses, gifts, challenges, and hospitality to strengthen engagement and loyalty
• Work closely with the CRM team on copywriting, proofreading, and campaign execution
• Collaborate with internal teams such as Payments, Customer Operations, RG, and Casino to ensure a seamless VIP experience
• Ensure all offers and campaigns comply with internal rules and regulatory requirements
• Monitor customer performance, track KPIs, and identify growth opportunities
• Manage personal and team targets

VIP Account Manager – German Market

Customer Success Manager

• Own the lifecycle of CRM campaigns
• Drive campaign planning through automation, customer journeys, segmentation and bonus mechanics
• Oversee brand-dedicated CRM strategists and ensure a consistent, personalised communication approach
• Promote data-driven decisions
• Implement testing frameworks to continuously improve communication flows and validate performance
• Optimise costs vs revenue to grow ROI
• Define and evolve the CRM product strategy, ensuring alignment with business and marketing objectives
• Lead the in-house development, evaluation and integration of new tools
• Lead CRM operations teams responsible for campaign setup, configuration, and QA across all brands
• Establish and lead the new CRM Infrastructure team
• Manage tool vendors, integrations, and communication channel scalability
• Partner with BI, Data Science, and Product teams to ensure actionable insights and seamless integrations
• Ensure knowledge-sharing, documentation, and internal certification processes are in place to strengthen CRM capabilities across the company

Payroll Specialist

IT Systems Administrator

VIP Account Manager – German Market

Head of CRM