Product Manager
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Job Level
Mid-LevelSenior
About the role
- Manage customer contact proactively and professionally via inbound and outbound calls and emails
- Conduct Consultation Calls (Pre-live) with new clients to gather information and complete briefing forms for production team
- Handle Approval Calls (Pre-live) to discuss website drafts, log change requests, and follow up to ensure publication
- Perform Caring Calls (Post-live) to review website performance, changes needed, and client satisfaction
- Respond to client questions, change requests, and general inquiries efficiently via email and inbound calls
- Ensure a smooth client experience from project start through post-launch support
Requirements
- Native level German (spoken and written)
- Good level of English
- Experience with Sales Force, Duda, or Mono is an asset (not required)
- Experience serving B2B clients
- Basic PC skills
- Positive, self-confident, and patient; able to handle frustration
- Open-minded, motivated, task-oriented, energetic, and driven
- Enthusiasm, commitment, and an excellent service mindset
