Customer Care Process Associate
Minor Hotels Europe and Americas
System Administrator I
JMARK - IT Support and IT Services
full-time
Posted on:
Origin: • 🇺🇸 United States • Missouri
Visit company websiteSalary
💰 $45,000 - $60,000 per year
Job Level
JuniorMid-Level
About the role
- Be the onsite IT resource in Springfield, MO for a law firm client
- Provide day-to-day IT/Desktop functions for approximately 60 users and act as liaison with contracted IT company and vendor software support companies
- Respond to IT requests via calls, emails, and tickets
- Assist team members and clients with IT issues on personal phones, laptops, tablets, desktops, copiers, printers, and peripherals
- Provide training and guidance to internal staff and clients and keep them updated with new technologies
- Research, locate, and provide accurate information, including educating team members with solutions
- Utilize de-escalation skills and escalate cases to IT support provider when necessary
- Enhance organization reputation by accepting ownership for new and different requests and exploring opportunities to add value
- Assist in developing systems and procedures to deliver quality service to end users
- Update job knowledge by participating in educational opportunities
- Perform other duties as assigned
Requirements
- Minimum of two years working in a technical operating capacity
- Previous experience working on help desk tickets or desktop support preferred
- Experience handling IT in a Legal/Regulated related environment preferred
- Previous Window Server experience is a plus
- Previous Active Directory experience preferred
- Experience with Pro Law is a plus
- High School graduate or equivalent required
- Excellent organizational and analytical skills
- Understanding of and adherence to all data and physical security and confidentiality policies and procedures
- Exceptional customer service skills
- Full-time weekday availability; occasional evening and weekend hours required
