JMARK - IT Support and IT Services

System Administrator

• Be the onsite IT resource in Springfield, MO for a law firm client
• Provide day-to-day IT/Desktop functions for approximately 60 users and act as liaison with contracted IT company and vendor software support companies
• Respond to IT requests via calls, emails, and tickets
• Assist team members and clients with IT issues on personal phones, laptops, tablets, desktops, copiers, printers, and peripherals
• Provide training and guidance to internal staff and clients and keep them updated with new technologies
• Research, locate, and provide accurate information, including educating team members with solutions
• Utilize de-escalation skills and escalate cases to IT support provider when necessary
• Enhance organization reputation by accepting ownership for new and different requests and exploring opportunities to add value
• Assist in developing systems and procedures to deliver quality service to end users
• Update job knowledge by participating in educational opportunities
• Perform other duties as assigned

System Administrator I

Account Executive

• Identify prospects and source own prospect lists to acquire new JMARK clients
• Develop business relationships and act as trusted business advisor to prospects
• Determine and develop technology or business solutions and prepare/present formal proposals
• Maintain and manage pipeline (maintain pipeline of 2.5 times monthly quota) and achieve personal, team, and department sales goals
• Collaborate with marketing, support, community partners, product management and account management to facilitate programs and offerings for Telecommunications products and services
• Oversee handoffs to Project/Service Team for Telecommunications products and ensure customer expectations and wow experience
• Direct communications and reporting process for Telecommunications and ensure frequent communication throughout sales process
• Participate in necessary Service meetings and provide an additional point of contact for escalated customer issues
• Provide technology and business advice and prioritize work for long-term outcomes
• Maintain all opportunities in JMARK CRM with up-to-date and accurate information
• Direct and develop the Account Management Team, mentor team members, and enforce processes to track and improve team performance
• Be responsible for Account Management Team monthly sales quota including gross profit on hardware/software and bid labor projects and assist increase in MRR on a quarterly basis

Account Executive, Communications

Business Development Rep

• Conduct outbound prospecting via email, cold calling, social media, and networking events to generate and nurture qualified leads.
• Engage with potential clients to understand their needs and set up introductory meetings with the Account Executive.
• Collaborate with the Growth Team members to develop targeted outreach campaigns and sequences.
• Build and maintain strong relationships with key decision makers in prospect organizations.
• Attend marketing events and other networking events as needed to help prospect and nurture leads.
• Remain knowledgeable and up-to-date on changes and developments in the technology industry and in industries that JMARK supports.
• Achieve and exceed monthly sales leads targets.

System Administrator I

Account Executive, Communications

Business Development Representative