Senior Servicing Analyst
EPM
Correspondent Operations Manager
JMAC Lending
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $100,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Supervise the daily operations of our correspondent lending channel, which includes loan delivery, purchasing, funding, and post-closing activities.
- Drive innovation and enhancement of operational workflows to elevate efficiency, accuracy, and turnaround times.
- Maintain vigilant oversight of the loan pipeline and purchasing timelines to ensure we consistently meet our service-level agreements (SLAs).
- Serve as the main operational liaison for correspondent lenders, addressing escalations, resolving challenges, and fostering robust business relationships.
- Facilitate the onboarding of new correspondent partners, ensuring thorough setup, training, and compliance alignment.
- Ensure transparent and proactive communication with all operational departments—including underwriting, funding, closing, post-closing, compliance, quality control, and secondary marketing—to promote synchronization, timely issue resolution, and efficient loan processing.
- Evaluate partner performance, monitor delivery quality, and ensure adherence to investor guidelines.
- Collaborate with the compliance and quality control teams to guarantee compliance with agency, investor, and regulatory standards.
- Identify operational bottlenecks, implement technological solutions, and propose policy enhancements to optimize processes.
- Perform regular reviews and audits to maintain data integrity and reduce purchase suspense conditions.
- Collaborate with all relevant operational and business units to ensure alignment with credit policies, product offerings, and service standards.
- Work with IT and systems teams to enhance platform functionality for correspondent users.
- Lead and mentor the operations team supporting the correspondent channel, offering training, guidance, and feedback on performance.
- Set clear performance metrics, monitor outcomes, and ensure accountability throughout the team.
Requirements
- At least 5 to 7 years of experience in mortgage banking operations, including a minimum of 3 years focusing on correspondent lending or investor relations.
- Deep understanding of agency guidelines (including Fannie Mae, Freddie Mac, FHA, VA, and USDA) along with correspondent lending requirements.
- Demonstrated expertise in loan purchasing, delivery, and post-closing procedures.
- Outstanding organizational, analytical, and problem-solving abilities.
- Skilled in utilizing mortgage LOS platforms and secondary delivery systems.
- Exceptional communication skills with a strong aptitude for relationship management.
