JM Family Enterprises, Inc.

Claims Specialist

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims accurately and efficiently.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties.
• Actively listen to callers’ questions and concerns, demonstrating empathy and compassion.
• Adhere to all established department processes and utilize company-specific computer systems.
• Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation.

Bilingual Automotive Claims Specialist – Spanish/English

Auditor

• Analyzing potential risks within specific areas of the company to avoid compliance issues
• Inspecting and validating control enhancements and process changes implemented to mitigate risk.
• Conducting ongoing testing of internal processes as assigned by the Compliance Manager or Chief Compliance Officer to ensure compliance with policies and procedures
• Maintaining a high level of independence to be able to assure the effectiveness of internal controls, business processes, policies, procedures, and regulatory compliance.
• Documenting test work, exceptions, observations, and making recommendations to enhance controls and/or identify opportunities for improved efficiencies.
• Obtaining responses to the testing exceptions and ensuring the responses address the identified control/process weakness or deficiency.
• Assisting in preparing reports that summarize the testing and rank by risk the exceptions and recommendations.
• Reporting the results of testing and audits to Legal and Operations Management in a clear and concise manner.
• Performing follow-up testing, as needed, to ensure all agreed-upon actions have been completed.
• Conducting periodic assessments of key vendors (on-site and virtual, as applicable)
• Reviewing records, reports, systems, and any other relevant programs and activities affected by regulations
• Making recommended changes to procedures or practices that are not in compliance with stated regulations, and helping implement a plan to address such changes
• Documenting operational process changes based on policy updates, partnering with Operations and/or IT to implement process and system changes, and training associates on resulting process changes.
• Training associates on process changes

Compliance Auditor

Data Scientist

• Lead the development and implementation of account-level loss forecasting models- Probability of Default, Exposure at Default, Loss Given Default, Prepay curves or models, and other forward-looking credit risk models.
• Develop and maintain documentation, code, and implementation documents in compliance with best practices and standards.
• Perform back testing and benchmarking exercises to ensure model accuracy and robustness.
• Conduct assessments for overlays/adjustments and maintain accurate documentation in accordance with best practices and standards.
• Analyze large datasets in a panel framework with the ability to perform sampling, exploratory analysis, outlier analysis, standardization, data transformation, and segmentation analysis.
• Conduct stress testing, scenario analysis and sensitivity testing.
• Proficiently communicate complex technical concepts to stakeholders.
• Work on end-to-end modeling processes, including data procurement, model estimation, implementation and deployment, and monitoring and testing.
• Provide insights from the models and modeling exercises to support business risk management and strategies.
• Track the portfolio in detail. Analyze and report on the findings. Provide forecasts. Provide detailed explanatory analysis and make recommendations to senior management; Proactively identifying risks and opportunities based on current trends and future outlooks.
• Collaborate with cross-functional teams, including accounting, finance, risk, and other company stakeholders.

Senior Data Scientist – Credit Risk Data Modeler

Consultant

• Support ongoing dealer engagements with JM&A Group’s dealer principals
• Provide training to field teams on structure options
• Leverage advanced analytics for strategic insights
• Collaborate with key stakeholders and internal teams
• Conduct analysis of participation portfolios for actionable insights

Dealer Engagement Consultant

Bilingual

• Provide hands-on individual training to our dealer partners
• Effectively communicating strengths and opportunities to dealership and JM&A leadership teams
• Fostering meaningful, deep relationships with our dealer partners through the JM&A value proposition
• Embracing a growth mindset and demonstrates accountability for self-directed professional development

Bilingual Automotive Claims Specialist – Spanish/English

Compliance Auditor

Senior Data Scientist – Credit Risk Data Modeler

Dealer Engagement Consultant

F&I Specialist – Bilingual (Spanish/English)