JM Family Enterprises, Inc.

Operations

• Establishes and maintains day-to-day relationships with JM&A Group dealer clients within the assigned region.
• Focuses on enhancing operational efficiency and customer satisfaction within automotive service departments.
• Coaches and trains fixed operations associates to support dealership growth and profitability, ensuring a superior client experience.
• Implements and sustains processes to drive parts and labor sales, customer retention, and profitability.
• Collaborates with service managers to evaluate KPIs, implement technology initiatives, and optimize operational efficiency.
• Conducts performance reviews and provides best practice training to enhance fixed operations department performance.
• Builds and maintains positive relationships with key dealership personnel to promote JM&A Group's value.

Fixed Operations Area Manager