Bilingual Automotive Claims Specialist – Spanish/English

JM Family Enterprises, Inc.

Bilingual Automotive Claims Specialist leveraging automotive expertise to process mechanical claims remotely and in-office. Join JM Family's expanding customer contact team in a hybrid work environment.

Posted 7/15/2026full-timeDeerfield Beach • Florida, Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vehicle mechanics and mechanical claims processing, with strong bilingual communication skills in Spanish and English. Proven ability to collaborate effectively and provide exceptional customer service while adhering to established processes.

Highest-signal resume keywords

Bilingual (Spanish/English)Automotive Mechanic ExperienceVehicle Repair ProcessesMicrosoft Office ProficiencyCustomer Service Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle MechanicsMechanical Claims ProcessingDetail-OrientedTechnology Proficient

Soft Skills

Excellent Verbal CommunicationEmpathyMotivated Self-Starter

Tools & Technologies

Claims Processing Programs

Certifications & Qualifications

High School Diploma or GEDASE Certification

About the role

Key responsibilities & impact

Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims accurately and efficiently.
Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties.
Actively listen to callers’ questions and concerns, demonstrating empathy and compassion.
Adhere to all established department processes and utilize company-specific computer systems.
Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation.

Requirements

What you’ll need

Must be bilingual (Spanish/English)
At least 3 years of proven experience as an automotive mechanic or in a related mechanical field
Strong understanding of vehicle repair processes
Excellent verbal communication skills
Prior success in a customer service role
Technology proficient in Microsoft Office applications and claims processing programs
Detail-oriented, motivated self-starter
High school diploma or GED required
ASE certification is a plus

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k)
Profit Sharing
Pension Plan
Flexible spending accounts
Emergency backup care
Family support services
Supplemental life insurance
Parental leave
Paid time off