2nd Line IT Support
Sungrow Power Supply Co., Ltd.
AzureFirewallsITSMVoIP
Technical Support Lead
Jet Support Services, Inc. (JSSI)
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
Tech Stack
AzureDNSFirewalls
About the role
- Promptly respond to and resolve tier 1, 2, and 3 end user support requests and log activity in the ticketing system.
- Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches.
- Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner.
- Provide after-hours on-call support as required.
- Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date.
- Set up A/V equipment and video conferencing software and support live meetings.
- Procure IT hardware and software application licenses.
- Monitor and respond to security alerts taking remedial action as necessary.
- Create and maintain technical user guides and IT procedures.
- Serve as project lead or technical resource for a variety of IT projects.
- Perform other responsibilities and tasks as assigned.
Requirements
- Minimum of 4 years’ experience providing end user support in a fast-paced corporate environment.
- B.S. in Information Systems or Computer Science, or related field.
- Certifications such as Microsoft 365 Certified Administrator, A+, and CCNA preferred.
- Excellent knowledge of Windows operating systems, especially Windows 11.
- Minimum of two years’ experience working in the Microsoft 365 Admin Center, Azure Active Directory, and on premises Active Directory.
- Minimum of two years’ experience administering and supporting Microsoft applications such as Outlook, Teams, Excel, Word, SharePoint, and OneDrive.
- Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals.
- Experience with diagnostic utilities including Windows task manager, performance monitor, event viewer, and command line utilities.
- Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration.
- Experience with computer imaging and package deployment solutions.
- Exceptional customer service orientation.
- Excellent oral and written communication skills.
- Able to work independently to troubleshoot and resolve a wide range of technical issues.
- Eager to learn and implement new technologies.
- High attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritise and execute tasks in high-pressure situations.
- Considers security best practices, business context, and other factors when completing work.
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