Jerry

Customer Support

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Customer Support Agent – P&C

Call Center Representative

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Call Center Agent

Product Operations

• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform
• Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight
• Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently
• Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory
• Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust
• Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs
• Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities
• Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution

Product Operations Specialist

Product Manager

• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform
• Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight
• Drive bug triage and resolution in partnership with Engineering
• Lead end-to-end delivery of product initiatives
• Partner with Design and Engineering to ship thoughtful, high-quality user experiences
• Contribute to A/B testing, funnel analysis, and experiment design
• Coordinate with our China-based engineering team

Product Manager – Growth

Growth Marketing

• Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok — the places our customers actually congregate
• Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent
• Grow Jerry’s subreddits into active, trusted communities
• Build a content and engagement strategy that scales without losing authenticity, leveraging AI where it helps
• Work with Growth and Content teams to ensure consistency across channels
• Measure what matters: sentiment, share of voice, referral traffic, and LLM citation

Organic Growth Associate

Community Manager

Manager, Organic Community – Channel Strategy

• Overhauling existing customer communications, including CRM, email, SMS, and in-app copy.
• Taking messaging from functional and direct to value-additive and relationship-driven.
• Collaborating with Product, Design, Growth, and Customer Insights teams.

Director, Creative Marketing – Lifecycle and Organic Growth

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.

Customer Service Agent

Creative Strategist

• Overhaul our existing customer communications, including our CRM, email, SMS, and in-app copy.
• Take messaging from functional and direct to value-additive and relationship-driven.
• Work closely with our Product, Design, Growth, and Customer Insights team to build trust and engagement.
• Drive customer growth and brand affinity through producing other creative organic content as tone of voice takes shape.

Creative Lead, Organic Growth – Storytelling

• Overhauling existing customer communications including CRM, email, SMS, and in-app copy
• Crafting messaging from functional to value-additive and relationship-driven
• Collaborating with Product, Design, Growth, and Customer Insights teams to build trust and engagement
• Driving customer growth and building brand affinity through producing creative organic content

Creative Lead, Lifecycle & Retention

• Overhauling existing customer communications, including CRM, email, SMS, and in-app copy
• Taking messaging from functional and direct to value-additive and relationship-driven
• Working closely with Product, Design, Growth, and Customer Insights teams
• Driving customer growth and building brand affinity through producing creative organic content

Creative Lead, Lifecycle & Organic Growth

Art Director

• Overhauling existing customer communications, including CRM, email, SMS, and in-app copy.
• Crafting messaging that is value-additive and relationship-driven.
• Collaborating with Product, Design, Growth, and Customer Insights teams.
• Driving customer growth and building brand affinity through creative organic content.

Creative Director – Lifecycle & Organic Growth

• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform
• Own user feedback monitoring, synthesizing signals from reviews, support, and research into actionable insight
• Drive bug triage and resolution in partnership with Engineering
• Lead end-to-end delivery of product initiatives
• Partner with Design and Engineering to ship thoughtful, high-quality user experiences
• Contribute to A/B testing, funnel analysis, and experiment design
• Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities
• Coordinate with our China-based engineering team

Associate Product Manager – Growth

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Senior Product Manager, AI Agents, Platform

• Lead end-to-end development for AI platform and customer experiences
• Partner with engineers to design prompt strategies and evaluation frameworks
• Serve as the technical translator between engineering and broader organization
• Drive systematic improvement in answer quality and customer satisfaction
• Work with partners at OpenAI to evaluate and deploy voice models