JeffreyM Consulting

System Administrator

• This is a 6-month contract position with potential for extension
• Responsible for day-to-day management of third-party support platforms including Zendesk and Amazon Connect
• Collaborate with support, engineering, and analytics teams
• Manage third-party tools and custom-built tools and scripts
• Own maintenance, upgrades, incident response, user and data management and customization of platforms
• Work with Operations and Self-Support teams to translate business requirements into technical solutions
• Identify workflow opportunities and implement solutions
• Write documentation and operational playbooks
• Maintain community and monitoring platforms including Khoros Care and Catchpoint
• Develop & update scripts for automation

Systems Administrator

Community Manager

• Contract role through December 31, 2025, with potential to extend
• Our client is a leading blockchain innovator; seeking a Community Manager to spearhead community management for developers
• Key Responsibilities: Community Triage & Monitoring
• Monitor community platforms and social media channels; respond to inquiries and feedback in a timely manner
• Prioritize and escalate issues to ensure prompt resolution
• Handle basic support queries and direct complex issues to internal teams
• Engagement, Content Identification and generate conversions to program resources
• Identify trending topics and engagement opportunities; tag content in Sprinklr; generate clicks to program resources
• Social Media Support: draft and post community-focused content; monitor trends and suggest strategies
• Reporting & Analytics: track engagement metrics; provide insights on sentiment and trends to internal teams

Social Media Manager

• Own regular cadence listening reports surrounding social conversation and sentiment across multiple brands and platforms.
• Tackle ad hoc listening requests made by leadership.
• Synthesize data from multiple sources to tell a well-rounded story.
• Identify and translate social trends and insights into actionable ideas and strategies.
• Provide social insights and recommendations to internal creative partners to inform future content.
• Work very closely with community engagement team to ensure those in need of support or solution are prioritized.

Listening Analyst, Social Media

• Our client, a leader in the Tech industry, is looking for a Social Media Data Analyst to join our team. This role will be at the forefront of analyzing and interpreting complex data sets across various social media platforms and brands. You will be expected to utilize advanced analytics tools to monitor trends, measure campaign performance, and identify opportunities for growth. Your expertise will not only contribute to enhancing our brand’s online presence but also play a pivotal role in shaping our social media strategy.
• The ideal candidate will possess a strong analytical mindset, coupled with a passion for social media and its potential to influence audiences. You should have a proven track record of working with large data sets, an ability to communicate complex findings in a clear and concise manner, and a knack for spotting patterns that are not immediately obvious. A deep understanding of social media metrics and the latest industry trends is essential. If you are a team player who thrives in a fast-paced environment and is eager to make a tangible impact, we would love to hear from you.
• Please note: this is a contract position through June 30, 2026 with a high chance to extend per the client's request
• Responsibilities
• Actively support multiple brands across the Consumer Marketing Organization with data gathering and report building.
• Own regular cadence reporting as well as ad hoc reporting requests for designated brands.
• Curate data from social media platforms and perform analysis on all social platform metrics.
• Synthesize data into meaningful insights and clearly communicate complex findings.
• Work closely cross departmentally and communicate in a clear and relevant way with clients.
• Cultivate a deep understanding of the intersection of consumer motivations and client business needs.
• Help clients make informed, smart decisions based on data and insights provided.
• Partner with key stakeholders to provide valuable insights from a digital marketing perspective that will improve the brand’s business objectives.
• Design, implement and launch innovative data solutions to empower data-driven decisions at scale.
• Troubleshoot and identify root cause of operational issues (ex: data quality).
• Automate and/or streamline repetitive processes to improve individual and team productivity.
• Provide POVs on industry topics, best practices, or new paid social marketing opportunities

Data Analyst, Social Media

Graphics Designer

• Our client, a leader in the Tech industry, is looking for a creative and detail-oriented Graphic Designer II to support internal communications across their brands and executive teams. This role focuses on designing clear, polished, and visually engaging materials for internal audiences, including PowerPoint decks, internal reports, and executive-facing documents. The ideal candidate has strong design fundamentals, a knack for turning complex information into visually compelling layouts, and the ability to deliver high-quality work under tight deadlines.
• Please note: this is a contract position through June 30, 2026 with a high chance to extend per the client's request
• Responsibilities:
• Design and produce internal presentations, reports, and documents for both brands and executives.
• Collaborate with internal teams to understand content needs and translate them into clear, visually engaging designs.
• Ensure all materials are consistent with brand guidelines and maintain a professional, polished look.
• Adapt complex or data-heavy content into concise, easy-to-digest visuals.
• Manage multiple projects and deadlines while maintaining attention to detail.
• Provide creative input and guidance to improve the effectiveness of internal communications.

Graphic Designer II

• Our client, a leader in the Tech industry, is looking for Project Manager, Social Media to join their team. As a Social Media Project Manager, you’ll play a pivotal role in coordinating and executing social media initiatives within our team. You’ll collaborate with cross-functional teams, manage project timelines, and ensure successful delivery of campaigns and deliverables. Your ability to balance internal processes and client expectations will be crucial. Please note: this is a contract position through June 30, 2026 with a high chance to extend per the client's request. Responsibilities: Workstream Management: Oversee social media projects from inception to completion. Coordinate tasks across internal teams (content creators, designers, etc.) and external partners (clients, agencies). Ensure seamless communication and alignment between stakeholders. Lead on Morale V team. Project Planning and Execution: Develop project plans, timelines, and milestones. Monitor progress, identify bottlenecks, and proactively address issues. Collaborate with marketing, creative, and social media teams. Client Relationship: Act as a main point of contact for clients regarding project updates. Understand client goals and translate them into actionable tasks. Manage client expectations and deliverables. Quality Assurance: Ensure all deliverables meet quality standards. Conduct regular reviews and feedback loops. Optimize processes for efficiency. Reporting and Analysis: Track deliverables as they ladder up to overall SOW’s