Linux Administrator
AMERICAN SYSTEMS
ApacheDNSJavaLinuxMySQLPHP
Systems Administrator
JeffreyM Consulting
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $44 per hour
Job Level
Mid-LevelSenior
Tech Stack
CloudJavaScriptPython
About the role
- This is a 6-month contract position with potential for extension
- Responsible for day-to-day management of third-party support platforms including Zendesk and Amazon Connect
- Collaborate with support, engineering, and analytics teams
- Manage third-party tools and custom-built tools and scripts
- Own maintenance, upgrades, incident response, user and data management and customization of platforms
- Work with Operations and Self-Support teams to translate business requirements into technical solutions
- Identify workflow opportunities and implement solutions
- Write documentation and operational playbooks
- Maintain community and monitoring platforms including Khoros Care and Catchpoint
- Develop & update scripts for automation
Requirements
- Experience with CX tools: (e.g., Zendesk (preferred), Salesforce Service Cloud, Freshdesk, Intercom, Kustomer)
- Systems management: Skilled at configuring, maintaining, and improving CX platforms.
- User support: Can quickly troubleshoot and resolve agent issues.
- Data and reporting: Comfortable pulling reports, analyzing trends, and spotting what’s off.
- Process improvement: Always looking for ways to make systems smoother for customers and agents.
- Documentation: Able to keep setup guides, workflows, and processes tidy and up-to-date.
- Change management: Knows how to test, communicate, and roll out updates without chaos.
- Security basics: Understands permissioning, user access, and system security best practices.
- Collaboration: Works easily with CX leaders, IT, and product teams to prioritize work.
- Nice-to-haves: Scripting skills (e.g., basic Python, JavaScript, or API experience)
- Vendor management: Can manage relationships with software vendors and negotiate licenses.
- Training chops: Loves running training sessions and writing simple how-tos.
- Omnichannel know-how: Understands chatbots, SMS, social support, and voice.
- Quality assurance: Sets up proactive checks so customers hit fewer bumps.
- Love for CX: Deep empathy for customers and the teams supporting them.
- Certifications: Any platform admin certs (e.g., Zendesk Admin, Salesforce Certified Admin).
