JeffreyM Consulting

Community Manager

• Partner with the Community Programs Manager, Special Initiatives, to successfully relaunch our digital experience
• Own end-to-end administrative management of the US-based community platform experience, driving positive platform health, member experience, and performance.
• Develop and maintain a long-term platform development roadmap, including a phased plan to introduce regional and audience-based experiences over time.
• Manage day to day vendor relationships and the platform development roadmap for Bevy and Higher Logic.
• Manage internal partnership and technical roadmap alignment with the GET team, Web team, SEO team, and other relevant stakeholders to ensure continued refinement and that the community platform integrates seamlessly across the ecosystem.
• Run monthly, quarterly, and yearly platform performance metrics, providing strategic direction on long-term benchmarking — including best practice calibration as the AI landscape evolves and new opportunities to enhance the community experience emerge.
• Run community moderation standards, policies, and day-to-day execution to ensure a safe, inclusive, and high-quality member environment.
• Manage the member support function, ensuring timely and helpful responses to member inquiries and escalations.
• Build and manage the community content and engagement calendar, ensuring a consistent cadence of programming that drives active participation and value.
• Design and execute engagement initiatives — including campaigns, challenges, featured discussions, and AMAs — that deepen member relationships and contribute to retention and product adoption goals.
• Improve group intake, enablement, and activation workflows, establishing set criteria for groups and ensuring a vibrant experience.
• Serve as the primary community liaison for internal teams (e.g., Product, CS, Marketing), coordinating collaborative content and engagement opportunities.
• Manage community input loops to surface member feedback and insights to relevant internal stakeholders.
• In partnership with the Community Programs Manager, Special Initiatives, design, launch, and continuously iterate on a highly automated SME program (targeting 90% + automation) that is low-lift to manage but delivers high impact for members and the business.
• Build, deploy, and refine the SME recruitment plan, including criteria, outreach approach, and onboarding experience.
• Host quarterly SME networking meetups to build cohort connection and surface insights from the field.
• Support community events as required, including hosting a quarterly in-person event in our Austin office in partnership with the Community Events Manager.

Community Digital Manager

Content Writer

• Write and optimize long-form content including LinkedIn articles, newsletters, and blog posts aligned to brand voice and thought leadership strategy
• Develop compelling social content tailored primarily for LinkedIn, with occasional adaptation for platforms such as Reddit
• Ensure all content is optimized for SEO and emerging LLM/search best practices to maximize visibility and discoverability
• Partner with executive stakeholders to draft, refine, and finalize thought leadership content, managing review and approval cycles to completion
• Localize content for English-speaking markets outside of the U.S., ensuring cultural relevance and clarity
• Conduct independent research to support timely, high-quality content delivery
• Manage multiple incoming requests across markets, prioritizing deadlines and proactively communicating status updates
• Collaborate with cross-functional teams including social, marketing, and brand to maintain consistency in messaging
• Utilize content planning and workflow tools (e.g., Wrike, Opal or similar platforms) to track progress and meet timelines

Community Digital Manager

Social Content Writer